Lotsy Reviews 243

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are often described as unique and meaningful gifts. Customers consistently highlight the excellent service, noting the helpfulness and responsiveness of the team, and the ease of the ordering process, including the ability to approve designs before printing. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving swiftly and safely. However, some customers experienced significant delays in shipping, primarily due to issues with customs and postal services, which led to disappointment and damaged items upon arrival. A few others also felt that there was a lack of communication or tracking information for their orders, causing uncertainty about delivery status.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting super quick and... See more

Service

Customers consistently note positive experiences with service, highlighting its excellence and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I LOVE my Lotsy Map

I LOVE my Lotsy Map.
Perfect gift for my long distance boyfriend.
Amazing customer service, kept me updated and got the villages spot on.
Thank you so much

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Great gifts & service

I found Lotsy online and loved the gifts / items they advertised. I ordered 2 prints / pictures which are just lovely and will make a great gift. I had a minor issue with my order, however this was rectified very quickly and without any fuss.
I will use Lotsy again and highly recommend to others.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

5 ⭐️ Customer Service

I’m going to start this review by saying I haven’t received my poster yet! I ordered it in September but I stupidly went for untracked shipping. But every single time I’ve contacted Lotsy about my missing order, they have responded. Nicely. And in person. An actual human!! Once it was clear that the package was lost, without me having to ask, a new order was generated and I was sent tracking info. I’m gobsmacked - I shouldn’t be, but this level of customer service is unusual! To be commended and do please support this great little company 👏🏻👏🏻👏🏻 And I still have my poster to look forward to!!!
Update: package arrived today and it was worth the wait!! ♥️

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Lincolnshire to Queensland with love

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic design, we liked it so much we ordered a second using the promotion code, our daughter got her print for her birthday when we visited her, and loves it too.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I just love my map

I just love my map, it's on my wall where I can see it all the time and I'm so pleased I came across the ad for these. Really great service too and didnt take long at all to arrive in Australia from the UK. Highly recommend getting one.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a couple of questions before I…

I had a couple of questions before I ordered, the team emailed straight back and were very helpful, so I ordered my print to be delivered to Spain, I received an email from the team with a tracking number, it arrived super quick.

I will certainly be ordering another print as they are of such high quality and exactly what we wanted.

Thanks Lotsy

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great idea

An innovative idea that ticks all the boxes for a great gift. The product is crisp and clear and when framed makes a lovely talking point when wall hung.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! Print is gorgeous. Received an email first to check the print before printing which is a great addition to customer service. Print arrived promptly and is perfect. I love it! Highly r

8 September 2025
Unprompted review

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