Ordered 30 Romana vases. Website promotes 2-4 day UK Mainland delivery. It's been two weeks and still no delivery. I've emailed them on several occasions without response and the phone number doesn't... See more
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Items not received, no answer on phone line trying on multiple days. I left voicemails, emails and contacted via Facebook messenger. They called to inform me that items still not dispatched as not all... See more
Very slow delivery, far outside of advertised shipping estimates. I did get a response when I emailed in, which is better than some companies. The curtains are incredibly thin, single layer with n... See more
Company replied
Paid for a fish bowl 2 weeks ago and hasn’t arrived. Ignored my emails, never once answered the phone. In response to this, the comapny director personally contacted me and arranged a next day del... See more
Company details
Written by the company
We supply ethical and sustainable home interiors and furniture.
Contact info
United Kingdom
- max@lostland.co.uk
- lostland.co.uk
2.4
Poor
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and service from Max
Max was extremely helpful with the order, if ordering from Ireland I would recommend minimum of 14 days for delivery as there was issues with courier but Max was extremely helpful in sorting it out.
Would buy again but allow time for delivery next time
10 June 2023
Reply from Lost Land Interiors
Dear Liam, Many thanks for your order, we're glad we could help and get your order delivered safely to Ireland! Thanks Lost Land Interiors
Wooden cake slice
I am very happy with the wooden slice display plate from Lost Land Interiors which will be used as a base for my daughter’s wedding cake - my only criticism would be that it took longer to arrive than expected so would advise not to leave it too late to place an order.
2 June 2023
Reply from Lost Land Interiors
Dear Lynne, Many thanks for your order and taking the time to leave us a review. We hope to see you again soon, Fiona - Lost Land Interiors
Reply from Lost Land Interiors
Dear Luke, Many thanks for your order and taking the time to review us. We hope to see you again soon Lost Land Interiors.
After a blip in delivery arrangements
After a blip in delivery arrangements, Max did an excellent job in sorting out the issue.
10 June 2023
Unprompted review
Reply from Lost Land Interiors
Dear Ceri, Many thanks for your order and taking the time to review us. We're glad everything was resolved, We hope to see you again soon Lost Land Interiors.
Items as described & great price.
Items as described. Quality products, great price and quick delivery.
2 June 2023
Reply from Lost Land Interiors
Dear Chris, We really appreciate your custom and taking the time to leave us a review. We hope to see you again soon. Lost Land Interiors.
Furnishing Happiness
Just bought a new house and needed to deck it out. Found exactly what I needed at this fantastic online store. The range of furniture available is vast, from chic tables to handy storage units. Each piece is well-made and stylish, and was delivered right on time. The customer service was dream - so helpful and friendly. I can’t recommend them enough!!!
18 May 2023
Unprompted review
Reply from Lost Land Interiors
Dear Taylor, Many thanks for your review and kind words. We hope to see you again soon. Lost Land Interiors
Nicely Crafted and Functional!
Nicely crafted and functional soap dish. Looks lovely on the side of my sink and stops my soap from getting soggy - highly recommended!
30 May 2023
Reply from Lost Land Interiors
Dear Jane. Thank you so much for your review, we're happy it. We hope to see you again soon, Lost Land Interiors
Reply from Lost Land Interiors
Dear Paula. Thank you so much for your custom and review. It's a pleasure having you as a customer. Lost Land Interiors
Quick service and amazing quality
My items arrived promptly and I’m genuinely very happy with this order and service from the seller. Also quality of product is amazing!
I messaged the seller before ordering and had a very fast response and they were very helpful regarding the item I was interested in.
I would order again and definitely recommend!
24 May 2023
Unprompted review
Reply from Lost Land Interiors
Many thanks for your recent order and taking the time to us a review. We really appreciate it and hope to see you again soon! Thanks Lost Land Interiors
BAD, AVOID
Ordered 3 weeks ago, got an email same day saying that my item wasn't available due to their mistake. No contact since then except for an email from the managing director saying he is out of the office and promising to reply to my chase up emails. No reply 2 days later. No refund. I am pursuing legal route, badly run businesses should not harm honest consumers.
In the aftermath of the above review my emails have been responded to and I have now received a full refund for the item that was out of stock. Thank you Lost Land Interiors.
Upgrading star rating as issue was eventually dealt with and resolved.
3 May 2023
Unprompted review
Reply from Lost Land Interiors
Dear Paola, We're sorry about the confusion with your order as there were several orders on our website and Etsy shop from you. We're glad everything has been resolved now, please don't hesitate to contact us if we can help in any way. Thanks Lost Land Interiors
Scammed me out of £158 ...
Scammed me out of £158 .... still waiting for a refund a month later. Don't respond to emails, disgusting
15 April 2023
Reply from Lost Land Interiors
Dear Lorena,
Many thanks for your review, please rest assured we are a genuine business and we have issued a full refund for your order. Many thanks Lost Land Interiors
No communication, service or goods!
No communication, no service, no goods. Very poor company. I placed an order 2 weeks ago for goods which were in stock, according to their website. I received a confirmation email but nothing since. As others have said, the phone number goes straight to ansaphone and I have had no acknowledgement or response to my follow up emails. So I'll need to go through the hassle of claiming my money back via the bank, as well as being without the goods I needed for a particular project. Avoid this company...it's either a total scam or completely inefficient...the result is the same for the customer!
Update....I have been contacted by the company to say they had missed my order and will send it to arrive in 3 to 5 days time. I shall change this review to a more positive one when my goods arrive.
Further update...my glass goods have just arrived, very well packed and no damage....so all very good in the end.....review has moved from 1 to 3 stars. I would have given 5 stars if I hadn't had the hassle.
3 May 2023
Unprompted review
Reply from Lost Land Interiors
Dear Sara, Many thanks for your review and patience whists your order arrived. We're very happy to hear your item arrived in good order. Many thanks Lost Land Interiors
On the whole superb
On the whole superb. The original package was incorrect but quickly rectified.
27 April 2023
Reply from Lost Land Interiors
Dear Paula, thank you so much for your review and order. We really value your your custom and hope to see you soon. Thanks Max
Doesn’t answer phone calls or emails
Doesn’t answer phone calls or emails
Items arrived without delivery/returns
Label so couldn’t return items. Many times tried contacting the company but to no avail
27 April 2023
Reply from Lost Land Interiors
Dear Miss Green, We're sorry you are wanting to return your order. We do not provide automatic return labels but we would be happy to assist with a return if you email us sales@lostland.co.uk Thanks Fiona
Great customer service
Unfortunately I received my garden urn planter damaged, despite being beautifully packaged by Lost Land Interiors…I contacted customer service and a replacement was sent out that day…excellent service 😊
23 April 2023
Reply from Lost Land Interiors
Dear Alison, Many thanks for your order and glad we were able to resolve the issue quickly. Thanks Lost Land Interiors
Brill!
Great price, fast delivery! Haven’t unpacked the gate yet but all is good so far.
18/05/23 we have assembled the gate/arbor and it was really straightforward. It’s very well constructed and the instructions were good. It looks great. 👍
27 April 2023
Reply from Lost Land Interiors
Hello! Thanks for your choosing Lost Land Interiors and for taking the time leave a review about our great service. We hope to see you again soon. Thanks Fiona Lost Land Interiros
Unresponsive and unhelpful
Placed an order, received zero updates/ notifications. Tracking my items was arduous, I was directed to a 3rd party and had to download an app that required excessive access to my device.
Emailed Lost Land numerous times and called to no avail.
After chasing for over a week and a half, I finally got a response yesterday. I requested a refund as they no longer had my items in stock.
I'm still waiting for Lost Land to get back to me about my refund.😕
26 April 2023
Reply from Lost Land Interiors
Dear Zwane, We're sorry to hear about the issue with your order. We usually pride ourselves on our great service. I am however glad that we were able to resolve this. Thanks Fiona
I love the items I bought
I love the items I bought, unfortunately one arrived broken (from transit) and Lost Land Interiors were very quick to respond and resolve the issue. Very pleased with their service and products :)
25 April 2023
Reply from Lost Land Interiors
Dear Fiona, Many thanks for taking the time to leave us a review. We are happy to have been able to resolve your issue quickly. Thanks Lost Land Interiors
Cinnamon sticks review
The Company had a fast delivery process and were very responsive in any queries. The product was as described and of good quality.
26 March 2023
Reply from Lost Land Interiors
Dear Maria, thank you so much for taking the time to leave us a review and for choosing Lost Land Interiors. We hope to see you again soon. Thanks
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