Lostandfound Office Reviews 

I am filing this complaint not only regarding my lost ring from flight TK1833 (IST–CDG, March 1, 2026), but more importantly due to the unacceptable handling of the case by the Lost & Found team.

After submitting my official lost property report, I experienced:
• No meaningful communication
• No proactive updates
• No confirmation of aircraft inspection
• Extremely slow processing
• No direct contact or accountability

The lack of transparency and responsiveness is deeply concerning.

When a valuable item is left inside an aircraft cabin — especially in Business Class — immediate action and clear communication should be standard procedure.

Instead, I have been left without answers, without follow-up, and without any clear indication that proper investigation steps were taken.

The issue is no longer just about the lost item — it is about the inefficiency, lack of urgency, and communication failure within the Lost & Found process.

As an international passenger, I expected a higher operational standard from Turkish Airlines.

I request:
• A formal written update on the status of the investigation
• Confirmation of cabin and cleaning crew verification
• Clear explanation of why no timely response was provided

This experience has significantly impacted my trust in the airline’s customer care procedures.

I expect an immediate and transparent response.

I lost a pair of shoes in Japan....I contacted this company and paid the handling fee....They help us to take the shoes from the train station....After that, I cannot receive any update message....I thought that it is a scam....
But later, the company replied, I told that all the bad review of their company...They explained to me and finally I receive the lost item....

They found my lost backpack, I paid for rushed shipping back to myself, then they ghosted me and I never got the backpack back. Lost $600 usd for the payment as well as the 2k worth of stuff in the bag itself. :(

I used this service to retrieve my lost phone. Like everyone else, I paid all three required invoices (the report, the result and the shipping). After that, no more answers from their end, and there is no way to contact them. They have my item (as they sent an image of it) but I guess will never send it… unfortunately a scam situation. It has been over a month now.

Be careful with this site. I lost my wallet in Japan and the police found it. I gave them a warrant to retrieve it. They recovered the wallet but I haven't heard from them since... Impossible to contact them. I now have to contact the police again to get the wallet back. It's appalling.

Be careful with this site. It's a scam site, you'll be charged 550 yen when you sign up and given 7 days to communicate with them.

They are really looking for our lost items, when they find them they will take pictures and notify us. They will charge a handling fee and shipping fee which is quite expensive in my opinion. And this is where the scam is, after we make the payment, our item that has been found by them will not be sent.

I lost my phone and they found it and I paid all the fees. But it's been 3 months from this post, my cell phone was never sent and reached me. They can't be contacted either

Never replied to a single message only lost 500 Yen

Buyers beware. This company is a Scam.

I lost my backpack which contained my PC, a newly purchased wireless earbuds, and some very personal items at the Osaka international airport. It was recovered and the airport needed someone in Japan to claim it on my behalf and so I contacted lostandfound Japan. They tricked me into believing they could receive it on my behalf and then post it to my home address in the UK. After showing me proof (pictures) that they had my property in their possession they persuaded me to pay a shipping charge which amounted to ¥40,000. This was more than 5 months ago. Since then they've disabled every mode of communication so I cannot reach them any longer.

The last time I heard from Kenta Yazawa was when I tried to recover the funds I had paid through my bank. PLEASE AVOID THEM!!!