Loop Cashmere Reviews 518

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the cashmere items, noting their softness, luxurious feel, and durability. Many consumers are delighted with their purchases, highlighting the stylish designs, perfect fit, and vibrant colors. The delivery service is frequently described as super fast, prompt, and efficient, with orders arriving well-packaged and on time. Reviewers also commend the customer service for being friendly, helpful, responsive, and providing clear communication throughout the process. However, some customers experienced issues with delivery, specifically mentioning difficulties with Parcelforce and delayed arrivals. A few other people also felt that some products were thinner and less soft than expected, leading to a slight disappointment in quality compared to previous purchases.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently praising the excellent quality cashmere,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speedy and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently highlight the tremendous,... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, fast delivery, and... See more

Based on these reviews

Rated 5 out of 5 stars

Sublime Cashmere Over the years, I have purchased several jumpers and coatigans from Loop, the most recent being an elegant dark green one. I have found the combination of superb quality, design... See more

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Rated 5 out of 5 stars

The white and black chunky cashmere jumper is a really beautiful piece. It is excellent quality, as is the norm for Loop cashmere and perfect for this miserable Winter. Delivery was super quick - orde... See more

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Rated 5 out of 5 stars

Superb quality cashmere mitts delivered very speedily. They enable me to stay warm whilst my fingers are free to access buttons and dials on my camera. I won't hesitate to purchase again when the ne... See more

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Rated 5 out of 5 stars

Loop is my new go-to retailer for cashmere clothing. I treated myself to a beautiful cardigan for my 50th birthday. Fell in love with the fit, the softness of the yarn, the consistent colour, the lack... See more

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Rated 5 out of 5 stars

The cashmere products are lovely, excellent quality and fit. Also they are very clearly shown on the website so you can see exactly what they are like so very easy to decide what you want. The compan... See more

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Rated 5 out of 5 stars

I recently bought a top for my daughter in law for her birthday and she is absolutely thrilled with the colour, the feel and the fit. This was my latest purchase this year after buying several pieces... See more

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Rated 5 out of 5 stars

I recently bought the black long line wrap cardigan and delta blue sweater - can't tell you how pleased I am with them both. Beautifully soft, fit well and look stylish. Bought them for the cooler wea... See more

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Rated 5 out of 5 stars

I have always loved cashmere and I must admit it’s a bit of an addiction. I decided to purchase a couple of pieces from Loop in their sale and I was amazed at the quality of the yarns used and the vib... See more

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Rated 5 out of 5 stars

Loop Cashmere have delivered my jumpers on time and arrive well packaged. I have ordered from Loop three times and all these shopping experiences have gone very well. Their jumpers are of excelle... See more

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Rated 5 out of 5 stars

Beautiful cashmere sweater, very well priced for such high quality, great cut and fit, quick delivery, delighted with it. Also brilliant, quick and friendly customer service - I forgot to put in my we... See more

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Rated 5 out of 5 stars

Beautiful product - the softest and lightest cashmere - like wearing a cloud. Oversized V neck has a very feminine feel- it’s the cut of the V and is slouchy but still elegant. Very happy and excellen... See more

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Rated 5 out of 5 stars

So I don't buy much but when I do buy something I want it to be the best - this amazing blanket from Loop Cashmere did not disappoint! The ultimate in softness, generous size and beautiful quality! It... See more

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Rated 5 out of 5 stars

i just received my new snow white gloves beanie and scarf as well as bargain in the sale a black long wrap/cape and sleeveless coatigan. Absolutely gorgeous the quality speed of delivery and abili... See more

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Rated 5 out of 5 stars

Good descriptions of products on website. Gorgeous cashmere, excellent quality, not cheap but not outrageous (think brunello cuchinello!) I have purchased many items from Loop and would highlynrecomme... See more

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Rated 5 out of 5 stars

I have only just found this company which sells superb quality cashmere (it’s probably a good thing that I only just found them for my bank balance!). It’s so refreshing to make a phone call to a comp... See more

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Rated 5 out of 5 stars

The attention to design detail on this scarf,( in the most beautiful shade of green,) lifts it to a whole new level of chic. Feels so so soft and will be toasty warm. Very generous size …I’m really th... See more

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Rated 5 out of 5 stars

Found the loop cashmere site only a few months ago- wish I’d found it sooner! Beautiful cashmere! Have bought beautifully soft cashmere gloves, hats and scarves for myself and as presents. Wonderful a... See more

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Rated 5 out of 5 stars

I just received a beautiful cosy apple green sweater from Loop. As with every other sweater I have bought from them, it is very well made, super soft and perfect now that autumn has suddenly descended... See more

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Rated 1 out of 5 stars

Still not arrived. Ordered nealrly a week ago with a delivery friday latest but nothing then chased it up and they apologised and said it would be sent on Friday so I expected it yesterday and still n... See more

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Rated 5 out of 5 stars

Great thick quality and stylish design. I have 5 Loop jumpers and they have not baubled ( think that’s the word 🤔) and wash really well. I do hand wash and store in moth proof bags - an investment w... See more

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Rated 5 out of 5 stars

This is one of the best quality cashmere you can buy - but also in great well fitting designs. Great value especially during the sales. Customer service and delivery was also flawless. 100% recommend... See more

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Rated 5 out of 5 stars

I already owned 3 Loop scarves and decided to purchase one for my daughter in laws special birthday. I managed to get the striped lofty scarf for a reduced price. She was extremely delighted with th... See more

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Rated 5 out of 5 stars

Lovely products, super fast delivery! Returned something between Xmas and New Year, exchange for new item processed and dispatched the next day, received the day after. Perfect.

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Rated 4 out of 5 stars

I have many cashmere items from Loop Cashmere. Totally fabulous prompt customer service, quick delivery and top notch products . The first time I have not given a five star review and the first time I... See more

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Rated 5 out of 5 stars

This sweater is perfect in every way. Soft and warm, lovely style and a great fit. I have another colour so went for the black which always looks stylish. Fast delivery as always and beautifully packa... See more

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Rated 5 out of 5 stars

My cardigan arrived within 1 day and was exactly what I wanted. The quality was perfect and I wouldn’t hesitate to buy from this company again

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Rated 5 out of 5 stars

First of all the quality is very good, arrived quickly and well presented. The process is also easy. I unfortunately had to return the first jumper I ordered, simply because it didn't suit me, it wa... See more

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Rated 5 out of 5 stars

I have bought several pieces from this company, and they don't disappoint. Great styles and colours, always prompt delivery, and always kept informed throughout the process. I cannot recommend this co... See more

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Rated 5 out of 5 stars

The jumper was delivered quickly.customer interaction clear and helpful. The big plus jumper was all that I expected.Quality colour sizing all great. Will definitely buy again from Loop.

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Rated 5 out of 5 stars

I now have three of the Loop cashmere sweaters. The colours (woodbine green and marmalade orange) are just gorgeous, I have been wearing them on repeat ❤️ The v neck and lofty cardigan are a cool boxy... See more

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Rated 5 out of 5 stars

Beautiful jacket. The knit is of the highest quality. I have a number of Loop pieces now and they are just so beautifully made. Packaging is really done well and I enjoy receiving my Loop parcels!

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Rated 5 out of 5 stars

A great company to deal with, prompt and courteous service. I am delighted with all my purchases. Loop clothes are beautifully made as well as being stylish and tasteful.

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Rated 5 out of 5 stars

Fantastic! Everything spot on - no problems whatsoever. So easy to order, fast delivery, well packaged and superb product . What more can you need. Thank you

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Rated 5 out of 5 stars

I am delighted with the lofty cardigan in Woodbine I recently bought from Loop. Really suits my style and love the colour. Excellent quality cashmere and pleased to have found this company. I'm ver... See more

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Rated 5 out of 5 stars

seriously beautiful jumper. Just the right shape and thickness. The colour is gorgeous arrived very quickly. I would not hesitate to recommend Loop Cashmere. Very happy

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Rated 5 out of 5 stars

excellent quality product life long product if cared for properly swift efficient delivery very good customer service on returns when rarely required

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Rated 5 out of 5 stars

My jumper arrived on time,carefully boxed. It is gorgeous, a lovely lemon and feels beautifully soft. I ordered a size smaller than I am as I didn't want the 'baggy look' and it fits just right

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Rated 5 out of 5 stars

Loop cashmere has some of the most beautiful cashmere on the market. Their customer services is tremendous and they also have great sales.

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Rated 5 out of 5 stars

Colours were exquisite. I couldn't choose so had both! Quality excellent and service spot on. Well done Loop

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Rated 5 out of 5 stars

This is my second wrap from Loop. The usual outstanding quality product, and a beautiful colour.The customer service is great, from ordering through to the delivery. Fully informed throughout the pro... See more

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Rated 5 out of 5 stars

Beautiful cashmere, lovely colours stylish products, great service; what more could anybody want?8

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Rated 5 out of 5 stars

I love my cardigan. It is beautifully thick and soft and very stylish. The quality of the cashmere is fantastic. I have bought many items from Loop and have always been impressed!

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Rated 5 out of 5 stars

I now have 6 Loop sweaters. The lofty ones are so lightweight you hardly know you are wearing them. It the warmth they add in amazing.Great for layering. The heavier ones are statement pieces . I a... See more

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Rated 5 out of 5 stars

Very fast delivery and another lovely quality cashmere jumper from Loop. They are my favourite cashmere brand.

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Rated 5 out of 5 stars

So far so lovely. Deliver was quick and the throw feels and look fab. Will be using it over the next few weeks so hope it stays as beautiful but company have been easy to deal with.

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Rated 5 out of 5 stars

I love Loop cashmere. The quality is supreme and the help from the staff is wonderful. If you phone, it makes it a magical experience !

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Rated 5 out of 5 stars

Another lovely purchase,ordered the medium size as the style is oversized. Perfect fit,and a lovely purple colour. I love it.

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Rated 4 out of 5 stars

The quality is good and reflects the website photos- however the label at the neck is rough around the edges and I always have to remove it with risk of shredding one of the cashmere threads

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Rated 1 out of 5 stars

They use Parcelforce. Getting my delivery is a nightmare and they don't offer any help. If I'd known it was Parcelforce I'd have avoided them.

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Rated 5 out of 5 stars

Easy to order, super fast delivery and I am so in love with my new cardigan, it is divinely soft and a perfect fit

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Headwear Store
  4. Men's Clothing Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Welcome to Loop Cashmere, founded in 2020 in Yorkshire, UK. ✅ All our styles are exclusively designed in house by our talented design and technical team, here in England. ✅ 100% of our yarn is sustainably sourced. In fact, in 2024, 50% of collection was made from recycled cashmere, with zero compromise on quality or softness. We chose our cashmere yarn suppliers not only for the yarn's quality and supreme softness, but also for their ongoing dedication to auditing and maintaining high standards. Supremely Soft, Kind & Crafted to be Cherished. Designed in England & ethically crafted in Mongolia from the finest, sustainable Mongolian Cashmere. Visit our website to discover our collections. www.loopcashmere.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

518 reviews

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Rated 5 out of 5 stars

Extra Large Boucle Blanket in Smoke Beige - Lush, super soft and the ultimate in luxury!

So I don't buy much but when I do buy something I want it to be the best - this amazing blanket from Loop Cashmere did not disappoint! The ultimate in softness, generous size and beautiful quality! It's a boucle blanket in smoke beige. A lovely neutral colour. This blanket is going to go everywhere with me and I will use it everyday! I would give anything for one in the moss Donegal yarn - that would be amazing. Fast delivery to Australia with DHL fully tracked and FREE. Thank-you Loop Cashmere for a beautiful product.

29 January 2026
Unprompted review
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Reply from Loop Cashmere

Wow thank you Alexandra!! We are thrilled to know you love the boucle blanket as much as we do!!

Rated 5 out of 5 stars

So far so lovely

So far so lovely. Deliver was quick and the throw feels and look fab. Will be using it over the next few weeks so hope it stays as beautiful but company have been easy to deal with.

30 January 2026
Unprompted review
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Reply from Loop Cashmere

We are so thrilled you are happy with your new cashmere throw!!

Rated 5 out of 5 stars

Superb quality

I love my cardigan. It is beautifully thick and soft and very stylish. The quality of the cashmere is fantastic. I have bought many items from Loop and have always been impressed!

19 January 2026
Loop Cashmere logo

Reply from Loop Cashmere

We are so happy you love your new cashmere cardigan!! We hope you continue to love wearing it!!

Rated 5 out of 5 stars

You won’t be dissatisfied by purchase from Loop

The jumper was delivered quickly.customer interaction clear and helpful. The big plus jumper was all that I expected.Quality colour sizing all great. Will definitely buy again from Loop.

19 January 2026
Loop Cashmere logo

Reply from Loop Cashmere

We are thrilled you are happy with the service you received and your new cashmere jumper!! We hope you love wearing it!!

Rated 5 out of 5 stars

Sublime Cashmere

Sublime Cashmere

Over the years, I have purchased several jumpers and coatigans from Loop, the most recent being an elegant dark green one.

I have found the combination of superb quality, design, and ethical sourcing an absolute winner. In terms of value and investment dressing, they really can't be beaten. This, coupled with fantastic customer care, keeps Loop at the top of my list.

19 March 2025
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you for your continued support!! It means a lot as a small business!! We hope you continue to love wearing your Loop Cashmere items!!

Rated 5 out of 5 stars

Good quality knitwear…

Loop Cashmere have delivered my jumpers on time and arrive well packaged. I have ordered from Loop three times and all these shopping experiences have gone very well. Their jumpers are of excellent quality, comfortable and feel very soft.

1 January 2026
Unprompted review
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Reply from Loop Cashmere

We are so pleased you have not only been happy with your Loop clothing but also the service you received!! Enjoy wearing your jumpers!!

Rated 5 out of 5 stars

Fab customer service and excellent…

Fab customer service and excellent throw be nice to see in summer pink !

27 January 2026
Unprompted review
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Reply from Loop Cashmere

Thank you Lesley! We are so pleased you love your new cashmere!! Keep your eyes peeled for our Spring/Summer collection coming soon

Rated 5 out of 5 stars

Lovely soft top very pretty colour but…

Lovely soft top very pretty colour but wish it was longer.

27 January 2026
Unprompted review
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Reply from Loop Cashmere

We are so pleased you love the softness and colour of the top you ordered. We are sorry you found it to be too short. We will pass this on, thank you!!

Rated 5 out of 5 stars

Quality Cashmere in Great Design

This is one of the best quality cashmere you can buy - but also in great well fitting designs. Great value especially during the sales. Customer service and delivery was also flawless. 100% recommend.

20 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you!! We are so pleased you love the quality and fit of your new cashmere! We hope you continue love wearing!!

Rated 5 out of 5 stars

Top notch merchandise and service

Superb quality cashmere mitts delivered very speedily. They enable me to stay warm whilst my fingers are free to access buttons and dials on my camera. I won't hesitate to purchase again when the need for luxury and comfort arises, which probably won't be long in coming.

17 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Michael! We are so pleased you love your new mitts and they are helping keep you warm!

Rated 1 out of 5 stars

They use Parcelforce

They use Parcelforce. Getting my delivery is a nightmare and they don't offer any help. If I'd known it was Parcelforce I'd have avoided them.

21 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Hi Julia, we are sorry to hear how frustrating this experience was for you. We ship all orders using Royal Mail. In some cases, Royal Mail will automatically pass parcels to Parcelforce, and unfortunately this decision is made by them rather than us. We appreciate this is not always clearly communicated and are sorry that this has been a stressful experience for you.

Rated 5 out of 5 stars

Super quality & wearability

I recently bought a top for my daughter in law for her birthday and she is absolutely thrilled with the colour, the feel and the fit. This was my latest purchase this year after buying several pieces for a trip to Australia - they were light enough on warm days and warm enough on cool evenings and looked very classy - perfect!
Order always arrive beautifully packed when expected and the staff are friendly and helpful - what more could I wish for?

22 December 2025
Unprompted review
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Reply from Loop Cashmere

Thank you Eileen!! We are so pleased your daughter in law loves her new cashmere and that you continue to love yours!!

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with, prompt and courteous service. I am delighted with all my purchases. Loop clothes are beautifully made as well as being stylish and tasteful.

18 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you for your support Sara!! We are so pleased you are happy with your purchases and the service received!!

Rated 5 out of 5 stars

Amazing quality, great colours.

I have always loved cashmere and I must admit it’s a bit of an addiction. I decided to purchase a couple of pieces from Loop in their sale and I was amazed at the quality of the yarns used and the vibrant colours. It was on a par with retailers selling at 3 times their normal price and the sale was ludicrously good value. I was so impressed I have another 2 ordered immediately. Beautifully wrapped and quick delivery.

13 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Kathleen!! We are so thrilled you love the pieces and quality of the pieces you ordered!! And thank you for returning (these will be posted today)! We hope you are loving wearing your tank and cardigan!

Rated 5 out of 5 stars

Arrived promptly and quality was as…

Arrived promptly and quality was as expected. Colour not quite true to picture but still happy with it.

12 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Jessica! Sorry to hear you didn't find the picture matched quite right, we will pass this on. We are pleased to hear that you are still enjoying your purchase none the less

Rated 5 out of 5 stars

Long cashmere scarf in a warm red

A year ago, I ordered a long cashmere scarf in a warm red nuance. The scarf, although generously sized, can be wrapped around my neck thanks to the fine cashmere wool. It is not bulky and keeps me warm.
The item was beautifully packed and sent very quickly.

15 January 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Susanne, we are so pleased to hear you have been loving your scarf!

Rated 5 out of 5 stars

Amazingly fast dispatch

Lovely products, super fast delivery! Returned something between Xmas and New Year, exchange for new item processed and dispatched the next day, received the day after. Perfect.

29 December 2025
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Paul! So pleased you are happy with your purchase and the customer care you received!

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