LoopReviews 

753
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I love this app it is far better & easier to read than the clock that was on my work top provided by my energy provider (this has now been sacked). To have it on your phone is great, it gives you a lo... See more

Rated 5 out of 5 stars

This is the default smart meter energy app for me. Very straightforward to navigate and provides energy usage data for gas and electricity by the hour, day, month and year in spend (£) and kWh allowin... See more

Rated 5 out of 5 stars

Easy to use app gives great insight too energy usage. Downloaded this app as my energy supplier app is terrible. I can look at 30 minute segments to see how much energy is being used by different a... See more

Rated 5 out of 5 stars

More Than Just a Smart Meter App Loop is a breath of fresh air in the smart home industry. Their smart meter app is a remarkable tool that has significantly improved my energy consumption managemen... See more

Company details

Written by the company

Take back control of your energy bills How? With Loop, the leading energy-saving smart meter app. On average, Loop households cut their energy usage by 15%. How much could you save? Using less energy is currently the only way to reduce energy bills. If you’ve got a smart meter, you can start using the Loop smart meter app to save energy for free. You no longer need to use a bank card during sign up and can instead now use details from your smart meter's in-home display - the choice is yours. Visit www.loop.homes to get started.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

753 reviews

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No history of asking for reviews

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4.3

All reviews

(753)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent platform … recommended

This platform is great for checking your energy data usage with simple graphs. It also offers lots of help with tips to reduce energy consumption and helps to check your actual usage of specific aspects of usage and compares with the average. Also the set up process was dead easy and customer services are helpful and responsive. Thumbs up.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

A brilliant app

A brilliant app for monitoring energy usage.

I downloaded the Loop app as my IHD unit is faulty and my energy company has not yet resolved the problem. It is great to be back in control of my energy usage via the Loop app.

I will definitely recommend the Loop app to friends and family.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic app which allows you to see…

Fantastic app which allows you to see hour by hour electricity and gas consumption even when you have a dual EV tariff. Also highlights how much is spent a year with devices left on standby, such as TV and phone chargers, ours is nearly £300/year but a big part to the fridge freezer I think. Further investigation need, which we would not have done without installing Loop. A big thank you😀👍

17 November 2023
Unprompted review
Rated 3 out of 5 stars

Liked the idea to monitor my energy BUT…

Liked the idea to monitor my energy usage since my IHD stopped working with my 2nd generation smart meter after changing supplier (even though it still sends data & readings normally) .
I found it easy to log in but don't like the idea of giving my card details to a company I know little about to confirm my address as the only option ( IHD dont work).There must be alternative methods??
Hence I decided against completing installation and removed my account. I May consider trying again if they have alternative methods of confirming address details.

8 November 2023
Unprompted review
Loop logo

Reply from Loop

Hi there. We completely understand reservations about using your card details but rest assured, Loop does not take any payment. We ask for your details to register your smart meter to your Loop account, using the provider Stripe - one of the largest international ecommerce payment gateways. Your details are passed straight to Stripe for the address to be checked. If we can help further, please send an email to support@loop.homes. All the best. The Loop Team.

Rated 1 out of 5 stars

they have stopped responding to my emails

Despite me telling them I am unable to unsub scribe . they have now stopped responding to my email . I just want to unsub scribe and they wont even respond now .

6 November 2023
Unprompted review
Loop logo

Reply from Loop

Hi there. Worry not, we haven't stopped responding - and indeed have responded. As per the other messages we've exchanged via the support desk and on your other review, the only thing for us to say is sorry for the poor experience. We'd love to get to the bottom of what happened to your account but quite understand that you'd rather just delete it and move on. So as per your request we're deleting your account asap. Apologies again for the time wasted and understandable frustration.

Rated 5 out of 5 stars

Excellent app

Excellent app, I don’t have a monitor in my home though I have a smart meter, I can see how much energy I’m using on loop app, it’s very clear & I like the energy saving tips

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent aid to cutting energy…

Excellent aid to cutting energy consumption. I used the app last winter and found it helpful in keeping costs as low as possible. The app is simple to use and provides very useful monitoring information.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Great little app

Great little app! Helps know what’s going on with your energy usage and great ways to save! Made us more aware of what and where our money was going!
Really easy to navigate and really appreciated the communication about set up. They couldn’t get gas data for us initially as it wasn’t connecting to our smart meter, but instead of just leaving me guessing like my actual supplier would! They emailed and explained! It felt like a really personal service. They then managed to get connected 24 hours later which was great 😁

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent energy use tracking

Excellent energy use tracking. Didn't use to be able to track gas smart meter data when I first installed the app, but now it's fine. My smart meter IHD unit stopped working years ago, so the loop app is a good way to keep track of gas and electricity usage.
I like the "phantom load" identification feature, which helped me to find out what the background energy usage was for appliances left on all the time, and cut that down.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Really useful App!

I cannot recommend use of this app enough. It has saved us thousands of pounds when our previous energy supplier attempted to charge us a ridiculous amount of money over a year after they claimed it had been used. By having the app on my phone I had comprehensive records and proof to go back and query this with them. In the end, once questioned and they realised I actually had records of our usage over that time period they soon amended all the readings and it turned out they owed us money rather than the reverse. Had I not had the app I wouldn't have even been able to start querying this random year old bill with them and would have had no choice but to take the suppliers word for it and pay the money they claimed we owed.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Great little app - install it now

Great little app - which actually works to give an accurate reading on your gas & electric consumption. Absolutely brilliant - really easy to use & while on holiday checked it out & could not fathom why I was using gas but I found out I had a boiler setting which heated a small water storage unit so when I returned I switched it off.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Loop app definitely worth having

Though resiated having a smart meter installed and finally caved in, the loop app made it all so much easier and clearer. I was kept updates when all was connected it works really well.

30 September 2023
Unprompted review
Rated 4 out of 5 stars

Very good app it's a shame it is not…

Very good app it's a shame it is not available for a windows p.c.

18 October 2023
Unprompted review
Loop logo

Reply from Loop

Thanks for feedback Mr Casey, much appreciated. We understand that having access via a PC would be of use to some of our users however as a small team unfortunately we can't do everything we'd like to. I've added your upvote however and passed this on to our product team. Thanks again for the support. All the best. The Loop Team

Rated 4 out of 5 stars

This program is much better than such…

This program is much better than such as 'Smart things'. My only criticism is that I would like to see the 'energy used' pages first on opening the app rather than having to scroll sideways

17 October 2023
Unprompted review
Loop logo

Reply from Loop

Many thanks for the support Mr Palmer, we appreciate it. Thanks also for the suggestion, which we've shared with the product team. All the best. The Loop Team

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