Lookupfare Reviews 

Good service. Mr.Warson was very kind and polite.

I spoke with Max with Look Up Fare, to add a bag to a already booked flight. Somehow I missed adding a bag when booking my ticket through Frontiers online service. Max was prompt and knowledgeable. He answered my call on the second ring. He was cheerful and ready to help. He quickly resolved my issue.

Do not book airfare through this company. They will charge you about $50 more than you pay if you book directly through the airline, and they make it look like you are getting a regular economy seat when in fact it is a basic economy which means you can't bring a carry on bag or reserve a seat. My mother thought she was logged into United Airlines website when she was directed to this site instead. She did not realize her mistake until she tried to reserve her seat to sit next to her daughter, and wan not able.

I booked hotel rooms for a family vacation. My credit card was charged and the hotel had no reservation. I called and was told that the reservations usually show up 2-3 days before the booked date. The night before my trip the hotel still had no reservation so I had to rebook all of the rooms! Now I'm fighting the charge and they are saying it's the hotels issue not theirs! DO NOT USE THEM!! SCAM!!

The person who assisted us, MAX WILSON,was ABSOLUTELY WONDERFUL! He was quite patient with all the changes we were considering making to presently booked flights. All while still attempting to e sure we were getting the best price possible. Max was polite, courteous and knowledgeable.

Really appreciate his calm customer service and all the suggestions he made to mame it easier to make a decision on flights.

THANKS AGAIN MAX!

Troy, was very helpful
And appreciative

I booked a round trip Multi-legged flight for my girlfriend from DR to Panama City to kingston jamaica to montegobay Jamaica.

I paid over 3000.00 for the package and they lost the confirmation going and coming back, she was held up in Kingston twice for hours because they said the trips were not paid for.

I feel bad because the Copa agent "Max Wilson" worked really hard setting everything up and the ticketing people screwed it up.

This website it’s a complete scam..
They show different good prices on their websites and when you try to buy a ticket a message pops up with a confirmation number and a phone number that you need to call or wait to be called; all this after wasting time putting your personal information.
Of course they don’t call you, so after you make the call and they ask all your information to “double check” if it’s the correct one, finally they said that the price you looked before is not available anymore and has increase a significant amount.
That happend to me twice, both times the person that I talked to was completely not reasonable with their explanations and with lack of arguments. They ask me, why am I buying that specific ticket instead of a direct flight one; I said first I’m flying with a grup of friends and second the ticket you’re telling me doesn’t exist. He said: “well it appears on my computer, too bad doesn’t appears on yours “. They said that the prices on their websites changed constantly and they couldn’t do anything about it. I said to the customer services guy that they’re lying to the customers and stealing, he’s answer was “we don’t lie we help the customers giving them a good deal, but to you it’s the only deal I can offer”. Both representatives with a thick Indian accent difficult to understand, and when I ask for their names of course they gave me a made up one, “Max Wilson and Jaden Smith”. I said give me your real name not made up ones, they both said, “that’s my real name”. After checking all the reviews this website has, calls my attention that all the good reviews come from people from India, to me that’s kind of suspicious.
I’m completely angry the way this companies operate in particular lookupfare; because they don’t have an interest to help the customer instead they treat the customer as stupid and they think we believe the crap they say. I’ve also heard from a friend that if you manage to buy a ticket and after you decide to cancel it for whatever reason before 24 hours; you get a cancellation fee which is almost the price of the ticket.
I threatened them to write a review an they said, you can do whatever you want, we don’t care.
I hope this review gives y’ll heads up and be attentive with this company and don’t believe in their BS, it’s a fraud.....
P.S. what amazes me is that there’s a lot of made up good reviews particularly on this “Max Wilson” right after I posted mine, seems that they write their own reviews to persuade some other concern customers to buy from this website. I’m still waiting an apology by the company as I’ve seen some apologies on some other reviews, but that would be to much to ask from a company that don’t care about the customers....

This was an awesome experience - Max Wilson was so helpful and willing to work with me. Very patient and willing to give to give me several quotes on different dates. Keep up the good work Max!

Outstanding service from Aaron Smith . He is patient, professional, helpful and was willing to take his time in finding me the best fare price to Lisbon. Thank you Aaron !!!

Are you kidding??? I have booked flight with you to NY next week...I am on phone now with no response!!

I have had good phone conversations with Max Wilson and he was diligent to understand my issue and try to address it. Specifically, I had purchased trip insurance in addition to the round trip flights for us two travelers. The receipt that came on my computer fully covered the details of our flights but did not mention the trip insurance. I called the credit card and yes, we'd paid $201 for insurance in addition to the ticket fee noted on the receipt. I wanted printable proof that we in fact are entitled to the insurance benefits we'd paid for. So I called lookupfare.
Max looked into it, then assured me that all that information would come to my computer in 10 to 15 minutes. A few hours later when I opened my computer, there is no such email. But Max was so diligent I think maybe it's not his fault. Maybe some mysterious glitch in the e-universe prevents me from receiving his email. To Lookupfare, I say, one thing I still need: printable proof that I did indeed pay for the trip insurance for our trip with booking reference OZIEWS. Thanks.

I will never ever purchase a ticket through this site. I should have purchased directly through United Airlines.
We payed over 1,400 dollars for flight to Seattle before new year. On our way back, our flight was canceled from Chicago to Dayton due to some techical issues they had with the aircraft.
Since I had to be in the office the next morning, my wife and I took a rental car and drove home for 5 hours.
I claimed the refund on UA webpage and got their resposne in a few days that they made a refund to the agency. That was in beginning of January. Since then, I was calling the agency and beg them for the refund. I spoke with some customer service guys and with supervisor and they always promised to me to call me back. Well, they never did. I wrote them a really nice email and never got the response.
But, I got a check from their side today via UPS and they refunded me for 177 USD. I am impressed. For two person, 177 USD? Are you kiddig me? Not even enough to cover rent a car costs.
But anyhow, I will never ever use your services again and I fly a lot. And I will make sure that all the people I know will avoid you.
Next time I rather pay duble price than deal with you!

Max Wilson was excellent...professional and patient with me, as I asked many questions. Good service. I will use again.

I need to commend Henry Carter. I was in a very inconvenient situation where I was in need of a refund and another flight with barely any time to spare and Mr. Carter was exactly the kind of guy I needed to get in touch with. He offered a whole spread of flights, some even at other airports in the vicinity. I was impressed by the way he picked up on my urgency and really made my problem his problem. Our call disconnected and I thought I had lost one of the good ones. This guy calls me back and I sigh a relief. I then tell him I need to make a phone call before purchasing a ticket and he offers to call me back in a timely 15 minutes to let me make my call. I want this guy answering my phones. Thank you Henry, keep it up!

Girlfriend and I Bought airfare for Silver Airlines . Names were backwards - first name listed last... Contacted "Lookupfare" five times including supervisor ! They refused to help us! Airlines refused to honor ticket as a result lost airfare and unable to go see dying stepfather. This company sucks! Do not use! they will not help if needed...

aaron is great.. very helpful.

Aaron Smith was so patient and did such a great job helping us. Thanks Aaron! We will book with you again soon!

Aaron Smith was incredible at finding the best fares for our group and the needed times and routes. We really appreciated his thoroughness and the time he took to make sure he got exactly what we needed.

I booked a flight with this company thinking that I was going to get a good deal. It turns out I would have been better off going through United Airlines directly. I chose one date and once the tickets were paid for the itinerary had another. When I called to change the dates they charged me extra money ($100 extra). Think twice about using this site.