Lookfantastic Reviews 

Really poor site, they pull you in with 15% off when you download the app, then that discount code isn’t applicable to anything you buy! You are offered a free razor start kit worth £9.95 but it’s no where to be found in their website after you’ve made the order. Not good at all.

Delivery date is always faster than expected!

I am encountering anissue with a subscription, I am not able to get through on the chat to anyone who is able to help. I have paid for a 3 month subscription for my daughter which we are not able to access. No-one from CS is responding to us and I need to get this sorted out before I escalate. Help! All we want is someone to talk to so we can rectify what is a very easy issue to correct.

App is really bad.. And weird products, which are unavailable in DK. 😕

I was missing a perfume in my monthly beauty box I messaged customer service they advised it would be sent in the march box I received the March box and still no perfume contacted customer service again (nicole) and instead of just sending out my item as they have made this mistake twice now they have asked my to take pictures of the box and check the sticker to see if it says fed line of bed line. DISGRACEFUL customer service you have already kept me waiting 2 months instead of sending silly messages asking my for pointless information you should of told me you would send out my missing item. If I do not receive it soon I will be cancelling my subscription I've used this site for years it's fine as long as you don't have a problem and need to contact customer service unless you speak to Chris they are the only one that sorts things out for you I wish I had spoken to them this time. Thank emma

I'm just about to go away on holiday and have been internet shopping for all my things to go away with. Look fantastic has been by far the easiest and nicest shopping experience I've had. There's been no fuss, the website is incredibly user friendly and yet again I've had a positive shopping experience, I've ordered through them before and when I needed to speak to someone, I was able to speak to a human customer service agents and the issue was resolved. Once again I return, I placed my order 2 days ago and I've just received my order through the door 5 mins before it was supposed to arrive. If only this was how easy they all where because trying to prepare myself for going away with the other shops I have used has been very frustrating

I’ve been a loyal subscriber to the monthly beauty box, but their customer service is beyond disappointing. Last month, the most expensive item was missing from my box, and when I contacted them, they assured me it would be included in this month’s box.

Fast forward to today, I haven’t received my box, it’s not showing in my orders, and when I reached out, I was told it’s sold out. How is a subscription box sold out when I have an active subscription? Not only am I missing this month’s box, but they also still owe me the missing product from last month.

At this point, it feels like a scam. No communication, no resolution, just taking customers’ money with no accountability. Avoid at all costs!

Ordered a item , didn’t arrive , customer service is awful and you can’t talk to a actual person , waiting for a refund them saying I’ll get it when they get it back from non existing delivery , never again

I had the beauty box subscription, cancelled it 3rd January and received confirmation that the cancellation was going through. Charged me in February for a box and tried charging again in March. I've got emails stating its cancelled, I have a direct message from them in February stating its cancelled but still showing as active in my account even though I cancelled through my account in January. It's an endless round of nonsense trying to get them to sort it. Still saying they will keep trying to charge me until I cancel, which I have, 2 months ago now. Dont take subscriptions with this company, it's really not worth the hassle
Edited - Amazingly to make this look like a dodgy review Look Fantastic has said they can't locate my account yet it's the very same account they've cancelled this morning. Convenient

My item has been lost by EVRI and I did at first get a response on the chat (however this took ages) saying a replacement would be sent but since then I have tried to chase this 3 more times on the chat to Scarlette, Sandra and today Samantha (are they even real people?) and they all ask the same questions and then just disappear from the chat. Absolutely awful customer service. I have been a loyal customer in the past but will avoid in future. Very frustrating not to be able to phone anyone.

Never again will I buy from look fantastic I’ve been shopping with them for years. I received a perfume (20th feb) smelt like it was off sour/curry like smell also a dent in the lid 5 times I sent over pictures asking me the same questions over and over again, asking me to check the ‘ box’ dozens of times when i stated over and over again there was no box, was told to wait 2 working days, following Wednesday told to wait another 2-3 working days just ridiculous I’ve filed a complaint with PayPal, absolutely awful customer service

The customer service is shocking, I raised that I was sold a product that was multiple years out of date on 31st January and still I have had no response. I have followed up numerous times. I will not be using look fantastic again.

They sent my order incompletely. Despite sending me an e-mail about the missing item, they say they sent it and do not refund my money. I cannot reach their customer service by phone. When I reach them by e-mail, they say they sent the product.order number: 568633186

Edit: They emailed me and admitted that they shipped the order with missing items but still haven't refunded my money.

W price W products W shipping

Ordered made on Tues 11th Feb and despatched on 12th. Advised on email confirmation I should receive between 14-15th from local pick up shop which doesn’t close till 11pm. As of today (18th) still no delivery and Evri tracking not moved since 12th. Contacted LF several times to get refund which has proven to be hard work. You get fobbed off and although they backtracked today and said they have now issued refund, I’m still not convinced until I see the money in my bank. Will rather pay full price from somewhere reputable going forward instead of being lured in by a discount code. Was also promised a £5.00 credit will be added onto my account for the inconvenience but of course not there (not that it will be used). They just tell you what you want to hear.

I spent £506 at LookFantastic. They send the order to the wrong address as their system picked a wrong post code and not the address in my account. Upon me contacting them to inform of the issue they have refused to deliver my order to my address and declined to refund me. They simply stole £506 from me and sent the parcel to another person and wrong address and are not taking responsibility. I have a LookFantastic account which has all my details and they just ignored that. Any other professional company would have acknowledged the system error and deal with the issue and ensure the customer gets their order. This people are not to be trusted. Please avoid buying from them. I have reported them to the corresponding authorities and also reported them with my bank and credit card company.

Do not use look fantastic - dreadful customer service, poor subscription boxes filled with samples & delivery via Evri ..we’ll say no more. I have raised disputes via PayPal which are being handled in my favour

Absolutely ridiculous customer service.
I have been buying products from this company for ages and everything seemed to be fine, until I had to make a return…don’t expect to have your money back in 3-5 business days as the claim to do so.
I sent an item back on 6th December 2024. Today is 11th February 2025, I don’t have my money back and I still need to chase them for it!
Initially, they kept asking me for the receipt as proof of postage and I understand I should’ve kept it, that is my mistake. But then they told me to allow up to 14 days to receive the confirmation via email that my parcel was received. Imagine that they kept asking me for it even after receiving a confirmation via email and sending them screenshots as proof! Thwy could check in their system for it, after all, what do they do with the order number if not checking the state of the order?!
I had to chase them again for it, they asked for my PayPal account for the refund when I don’t have one.. I paid with debit card/Apple Pay, but again they have to make it more difficult and waste my time. Then again they requested a refund on 03/02, I did not receive the money back. After explaining this whole mess again and again today, another operator told me the same thing, that she requested a refund.
I would understand waiting this long for a small, no name company, but come on.. it’s LOOKFANTASTIC that is making me wait months for a refund. Very disappointed with their service. I will start using other websites as there’s plenty of them selling the same products

Edited to include the order number 599323533. However, to better help me would be to have a contact number to discuss this with someone rather than endless back and forth messages, each time with a different operator that is clueless about what is going on and tells me the exact same thing, like reading from a script.

Very disappointed with subscription boxes, as someone said before mainly free sample sachets. No note in box to say missing items, hints to me of let’s try to get away with this. About to cancel after only 2 boxes. Such a shame was looking forward to monthly treats.
I can only find subscription number 7846193. I have already spoken to yr operator. Just leaving an honest review so others don’t expect something special.

My order was next day delivery. I diverted this to a locker. EVRI delivered this and has not provided me with a QR code or a pin. I’ve been contacting Look Fantastic on various social media platforms since 02/02/2025. I ordered on the 31st January 2025. Communication is absolutely pathetic. All I’m getting is ‘you don’t need a QR code or pin to pick up your parcel from the locker’. This has been ongoing. I am NEVER ordering from this company again. I’ve had issues in the past. What a waste of time!