LookerOnline Reviews 

Reply from LookerOnline

Sep 3, 2025

Hello Mahdi,

We would like to clarify that you paid £0 for delivery. The amount you mentioned are import duty and VAT fees charged by UK customs, which are the buyer’s responsibility. As clearly stated in our Shipping Policy, FAQs, and at checkout before order confirmation, these charges are not set or collected by us, but by your local government.

We understand these fees can be frustrating, but they are standard for international orders shipped to the UK. Unfortunately, no retailer outside the UK has control over them.

The LookerOnline team

Reply from LookerOnline

Jul 22, 2025

Hi Marlyn,

thank you for your feedback.

For clarity: LookerOnline is an official retailer of Gucci eyewear, and every product we sell comes directly from the brand’s official distribution network—100% authentic.

The “Made in Japan” mark is absolutely legitimate on certain Gucci models. Kering Eyewear, the group behind Gucci, produces part of its high-end collections in Japan, a country renowned for exceptional craftsmanship and advanced eyewear technology. This reflects premium quality, not counterfeit.

We’re a small business, and reviews like this have a big impact. We kindly encourage checking reliable sources before posting assumptions, as misinformation can harm independent retailers like us. If this clears things up, we’d appreciate you considering an updated rating.

The LookerOnline Team

Reply from LookerOnline

Jul 3, 2025

Hi Aine,

We’re sorry to see this 1-star review — especially as your order is currently on its way and fully within the delivery timeframe stated at the time of purchase.

As noted clearly on the product page, at checkout, in our FAQ, and in our shipping policy (which you acknowledged during checkout), delivery takes 7 to 14 business days. Your order was placed 9 business days ago, and — as shown in the tracking link we provided in your shipping confirmation email — your parcel is already in Ireland, with FedEx, and due to be delivered very shortly.

We always do our best to communicate clearly and respond quickly — and we’re a small, independent business, which makes premature and inaccurate reviews particularly damaging.

We truly hope you’ll update your review once your order arrives, and we’re here to assist you with anything you need in the meantime.

Warm regards,
The LookerOnline Team

Reply from LookerOnline

Jun 9, 2025

Dear Trent,

We’re sorry the experience didn’t meet your expectations. The item you ordered was not in stock, and this was clearly stated on the product page, during checkout, and in your confirmation email — along with estimated delivery times. These details were communicated from the start and reiterated in our direct replies.

You were kept informed at every step — when the order was placed with the official supplier, when delays occurred, and when we were notified that the item had been discontinued. A full refund was issued immediately. We regret the inconvenience, but supplier availability and decisions are, unfortunately, beyond our control.

We value transparency and do our best to make all relevant information visible before and after purchase.

— LookerOnline

Reply from LookerOnline

May 22, 2025

Dear Papi,

Thanks for your feedback.
Customs duties are clearly stated as the customer’s responsibility—both in our Shipping Policy and at checkout, where you actively ticked the box confirming "Duties not included – due upon delivery."

This follows EU directive 2017/2455, which states that import duties and VAT for cross-border purchases are to be paid by the buyer when goods enter a non-EU country like the UK.

These charges are assessed entirely by UK customs and are beyond our control.

Regarding pricing, our products remain significantly more affordable than official retailers—even when customs fees apply.

Best regards,
The LookerOnline Team