I signed up for Look After My Bills after seeing them on TV and initially saved over £300 annually, which was great. However, due to the current energy crisis, my supplier went bust, making the experi... See more
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See what reviewers are saying
I registered for the service after my husband saw it featured on tv (Dragons Den). I was initially delighted with the annual saving of more than £300. However this soon turned to despair when the ene... See more
I have given 4 stars because I'm waiting to see how things pan out now that Moneyplus Energy has gone bust and I have been allocated an account with British Gas. LAMB have been in contact all the way... See more
Look after my bills has been taking care of me for over a year now and it's been excellent. I rest easy knowing that I'm paying the lowest tariff possible on my gas and electric because they check pri... See more
Company details
Written by the company
Sign up once, get great energy deals forever. We’ll get you a great deal taking care of everything. When that deal ends, we’ll switch you again. You don’t need to do anything. Join over 300,000+ Look After My Bills members saving the smart way!
Contact info
Medius House, 2 Sheraton St, Medius House, London W1F 8BH, London, United Kingdom
- 0333 000 8000
- support@lookaftermybills.com
- lookaftermybills.com
4.4
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Utterly failed by LAMB and severely out of pocket. Shameful
I have been switched to Shell after Green have gone under. Despite being assured by LAMB that they will be managing the process, my Shell DD has NOT been set up and I've just had another DD payment to Green leave my bank account. This payment has NOT transferred to my Shell balance. No comms from LAMB at all. Shameful!
16 December 2021
Unprompted review
Reply from Look After My Bills
Hi Dan,
Thank you for taking the time to leave a review.
We understand that you have now been contacted by one of our customer service agents to discuss the issue and hope you find the outcome of the discussion satisfactory.
Many Thanks, Monika.
Abandoned
Abandoned at the time I needed them the most. With lots of energy companies going to the wall - I'd expected at least an email from these guys.
When the going gets tough...
15 December 2021
Unprompted review
Reply from Look After My Bills
Hello Tony,
Thank you for taking the time to leave a review. We are very sorry to hear that you feel this way and this was not our intention.
Due to the rise in energy costs we have unfortunately had to temporarily pause our energy switching service, we understand this is a difficult time and this decision was not because we are not concerned about you or your circumstances.
When this decision was made we tried our best to contact our customers to make them aware of this.
We hope to be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many thanks, Monika.
They're switching to the most expensive…
They're switching to the most expensive supplier
Nearly 200 a month from 80 a month
Not happy at all
15 December 2021
Unprompted review
Reply from Look After My Bills
Hello Krasimir,
Thank you for taking the time to leave a review and please accept our apologies for any inconvenience caused.
Our service works on the basis that we will not switch you unless you are making a saving, we will always choose to move you to the cheapest available rate at the time based on the information we hold on the system for you.
Due to the rise in energy costs we have unfortunately had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many thanks, Monika.
Nasty and dishonest company
I decided to use after my bill after Jenny Campbell made a deal with them and K thought the idea was clever.
However they switched me to Green energy which went busted in early summer and now I am with Shell energy , which has nothing green and charged me 216£ for 1 month!!
I also ended up paying green 71£ , as look after my bills told me not to cancel the direct debit . So in total , for 1 month I paid 287£ . I live in a 1 bedroom flat. This is only their fault and I am paying for this incompetence . I am so angry and disgusted
Reply to your comment: no one from LAMB contacted me , so that’s a lie . The only person who contacted me was someone from Shell demanding the money!!
15 December 2021
Unprompted review
Reply from Look After My Bills
Hi Sara,
Thank you for taking the time to leave a review.
We understand that you have now been contacted by one of our customer service agents to discuss the issue and hope you find the outcome of the discussion satisfactory.
Many Thanks, Monika.
Hi I have been advised that my energy…
Hi I have been advised that my energy company has gone bust and guess what I have a new company who I had the worse experience they did not only over charge me they failed to repay back the money I had the financial ombudsman involved and that was the only time they settled my account. I’m really annoyed they are my suppliers and I want nothing to do with them please advise
14 December 2021
Unprompted review
Reply from Look After My Bills
Hello Nasser,
Thank you for your review. We are sorry to hear this.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier.
We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly or alternatively raise this with the Office of Gas and Electricity Markets (OFGEM) who are the energy regulators.
Moving forward, once your current switch has been fully completed (to the new supplier you are referring to above) you will be able to request a transfer to a new supplier of your choice.
Many thanks, Monika.
Having read Poor customer servicethe reviews and LAMB…
Having read the reviews and LAMB responses it is obvious that LAMB have no understanding of communication. No response addressed the problem but reiterated their unconcern. They have obviously been mentored by politicians.
Having previously had monthly communications from them, they have now gone into hibernation. I can only presume no supplier is offering them commission.
13 December 2021
Unprompted review
Reply from Look After My Bills
Hello Richard,
Thanks for getting in touch.
We’re sad to hear that you feel this way but, as you may have read, we have had to pause our services due to unforeseen circumstances in the energy industry.
This means we have little ability to communicate with you however, this is not because we are not concerned about you or your circumstances which has led to this review but due to constraints we are forced to oblige by.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals and provide our customer with the service the deserve.
Many thanks, Monika.
I'm glad to read in responses to…
I'm glad to read in responses to reviews below that you've suspended your energy switching service, because all that you've provided over the last year or so is switching endlessly between energy companies, whereby I've had to provide numerous meter readings, apparently been switched to lower tarfiffs. but quite honestly I've still ended up in debit and had to pay extra at the end of the year.
Now you've switched me from Green to Shell Energy and despite the apparent switch which I was informed by you would be "seamless", I'm now left having to set up my own direct debit and providing yet again new meter reading to Shell.. whose website has been down for the last 24 hours...
No idea whether I am in credit or debit with Green, and now they have gone bust..
Laughable to receive a generic email tonight after my cancellation request, saying you've even suspended your customer support services alongside your (constant) switching service.
Hoping to provide the great service I desire? Nowhere near.. Sham company.
10 December 2021
Unprompted review
Reply from Look After My Bills
Hello Lisa,
Thank you for taking the time to leave a review and please accept our apologies for any inconvenience caused.
The service works by switching customers to the cheapest available rate, at that time, based on the information we hold, unfortunately, we can’t provide meter readings to the suppliers on your behalf as we don’t have access to these. With regards to Green Energy, any credit will be passed to the new supplier in due course.
We have sent you a find reviewer request where you can securly provide us this information in order for us to discuss the cancellation of the service with you.
Many thanks, Monika.
Dreadful
Dreadful. They messed up my energy switch leaving me paying two suppliers and then didn't have the ability to resolve it for me. I then had to do months of back and forth contacting the 2 suppliers myself to resolve the issue, all the while hundreds of pounds out of pocket. Honestly one of the worst customer experiences I've had. Avoid at all costs.
7 December 2021
Unprompted review
Reply from Look After My Bills
Hello Tom,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Must admit that thay did fail to look…
Must admit that thay did fail to look after my bills as electricity company went bust but thay never switched me thay said hang on in their when company told me to switch verry disappointed in look after my bills
7 December 2021
Unprompted review
Reply from Look After My Bills
Hello Shaun,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had at that time.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply. OFGEM advise not to switch during this switch over period as it can cause confusion with your new supplier providing your bills. However, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Shocking Customer Service
As have a lot of customers recently, I have been left high and dry by LAMB. Together Energy a supplier I was with in 2020 are now threatening me with court action due to an outstanding balance of £160.00 in December 2020. This is when I was automatically switched over by LAMB from Together Energy to Peoples Energy when my contract was up.
I have disputed this with Together Energy and contacted LAMB for their advice and guidance as it is their job to “Look After Your Bills”. Whether it’s an error on TE’s part or LAMBs part I don’t know but any help or advice would have been appreciated, instead I am getting automated messages that are of no relevance to my queries. Shame on you when customers need you most you’re nowhere to be seen or heard.
6 December 2021
Unprompted review
Reply from Look After My Bills
Hello,
Thank you for your review and we're really sorry for the inconvenience you've experienced.
I can see a member of our team has addressed this matter with yourself directly on 09/12/2021.
We hope you feel that that this has now been resolved.
Many thanks, Monika.
I'm not getting answers to my emails…
I'm not getting answers to my emails you switched me to a company that has now gone out of bussiness I got an email of you when this happened telling me I was been switched to British gas close on 2 months ago you said my credit balance was completely safe but last 2cweeks I've sent a couple of emails trying to get an update with no reply
3 December 2021
Unprompted review
Reply from Look After My Bills
Hello Steve,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply however, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get your credit looked into would be to contact British gas directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Signed up months ago LAMB said no point…
Signed up months ago LAMB said no point moving while on variable tariff to a fixed as prices wouldn't be any better - energy crisis happens and I'm left on variable with spiraling bills and they turn off their systems, thanks LAMB :)
30 November 2021
Unprompted review
Reply from Look After My Bills
Hi Daniel,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had at that time. At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Jaye.
Pretty poor experience
Pretty poor experience. LAMB switched me over to a new supplier. New supplier went bust (not LAMB's fault), and shortly after got an email from LAMB saying that because of the issues with energy pricing they were pausing all of their support, so now back to being signed up to one of the big six and got no replies to my questions. Wouldn't use this again due to loss of trust that they're there to help
30 November 2021
Unprompted review
Reply from Look After My Bills
Hi Paddy,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had at that time.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Jaye.
Abandoned when the market got difficult
Switched me to a supplier that later went bust. They obviously argue they couldn't know, but when you;re moved to another (in my case British Gas) and the cost doubles overnight, they are silent and uncontactable (tried clicking on "contact us" on the website and it just reloads the page!).
So now I'm being charged an extortionate rate by British gas and left high and dry by LAMB.
Clearly not the only unhappy customer. I get that the energy market is volatile but to leave your customers completely high and dry like this is (a) against the promise LAMB made as its USP and (b) leaves the customer paying far more than they need until they manually switch, which goes against the principle of joining LAMB in the first place!
EDIT: standard reply received from LAMB. Who is going to chase People's Energy to refund my big credit balance? They're uncontactable and no-one is owning this.
26 November 2021
Unprompted review
Reply from Look After My Bills
Hello Chris,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had at that time. At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Jaye
Totally Useless and do not respond all…
Totally Useless and do not respond all front flash and no substance.
Worst deal i was given not even close to my old supplier. I believe they are miss selling people with cheap quotes to get their business then the companies they put you with, in my case green then doubled the monthly direct debit.
which has now resulted in me being £657 in credit with no way to get it back from a company that's gone bust.
I hold Look after my bills personally responsible for this as a company as i informed them over a year ago with zero response. so long before any of this mess with energy companies going bust.
Now all you get is a automated email responder basically telling you we are rubbish at what we do so we are not doing it.
Maybe they need to rebrand Look after ourselves not Look after my Bills as that they have zero idea how to do.
In reply to your reply no email sent and i have sent 17 emails which your company has responsed to zero.
25 November 2021
Unprompted review
Reply from Look After My Bills
Hello,
Thanks for taking the time to leave a review.
We sent an email to you requesting further information to enable us to investigate this further for you. Unfortunately, we have not had a response. If you would like us to investigate this further, please respond to the email request.
Many Thanks,
Samantha
Seemed OK at first
Seemed OK at first, but the company they switched me to went bust within 3 months of the switch. Think I will avoid using them in future and just stick to the larger energy companies for security.
23 November 2021
Unprompted review
Reply from Look After My Bills
Hello,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Unfortunately, we were not aware at the time of you switching that the company your were switching to would be going out of business. Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had for you at that time.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs, which means it's difficult to find reasonably-priced deals.
We're really sorry this has happened to you. We'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
LAMB will not be able to offer…
LAMB will not be able to offer alternative energy solutions with the energy crisis and the price cap set to rise much higher in 2022, eventually there will be only the big main suppliers and a monopoly again so no need for LAMB who is seems are certainly making ordinary people's life's stressful in these uncertain times. I personally dodged a bullet tried to move with LAMB but customer service was poor so set up my own transfer eventually.
22 November 2021
Unprompted review
Reply from Look After My Bills
Hello Brian,
Thank you for your feedback.
We are sorry to hear this. At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This isn't something that we could have anticipated and we are really sorry this has happened.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Monika.
Thank you for your reply but…
Thank you for your reply but unfortunately an apology is not going to pay my huge bill. I would like you to investigate why my monthly bills increased so much over the summer period when no heating or tumble dryer was being used and then in September there was one less person in the house. Please look into this and get back to me. Thank you.
20 November 2021
Unprompted review
Reply from Look After My Bills
Hello,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints.
This is something you will need to raise with your existing supplier. We are really sorry we couldn't offer more help with this situation.
Many Thanks,
Monika.
I am writing this poor review because of my experience with them
I am writing this poor review because I have found the LAMB service significantly below expectation.
I understand the current situation. The Market needs to settle down. My feelings go back to day one with my involvement (March 2021). Since I used the service to switch supplier, I have had various issues and have found LAMB totally unresponsive and unhelpful.
I am in a position where the supplier LAMB switched me to have gone bust owing me money. More than I would have saved.!!
People considering this company BEWARE...
18 November 2021
Unprompted review
Reply from Look After My Bills
Hello, thank you for your feedback.
We sincerely apologise for any inconvenience this may have caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to a new supplier, this would have been the best option based on the information we had for you at that time.
We are sorry to hear you’re owed money from your previous supplier that has closed down. We would advise you to contact your new supplier directly to request for the amount you’re owed from your previous supplier. If you’re unsure on who your new supplier is, please visit the Ofgem website, they will be able to advise on this.
We'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Jaye.
What is the point of this service when…
What is the point of this service when they say they cant deal with problems at a supplier they have recommended due to GDPR legislation?
17 November 2021
Unprompted review
Reply from Look After My Bills
Hi John,
We would like to thank you for your feedback and sincerely apologise for the experience you have had.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're sorry we can't be more helpful with this situation.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli,
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