Looka (formerly Logojoy) Reviews 14,427

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, finding the tools intuitive and easy to use for creating brand identities, business cards, and websites. Many highlight the exceptional customer service, noting the staff's helpfulness, speed, and efficiency in resolving issues. However, some people were dissatisfied with the product and website, finding them limited in customization options and design originality. A few other people also felt that the website interface was difficult to navigate, particularly when trying to manage fonts or make specific design alterations.

What people talk about most

User experience

Customers generally had positive experiences with the user experience, finding the tools intuitive and easy... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt, helpful, and efficient... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the wide variety of logo designs,... See more

Website

People report ambiguous experiences with the website. Many customers found the website template strong and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think including more logo options to download would be great. I can make variants myself but being able to to skip making variants would be very helpful. For example, I need some icon only versions,... See more

Rated 4 out of 5 stars

Looka has really beautiful designs and the website is easy to navigate. However, its is not customizable. The user is limited to the final algorithms associated with the first 3 questions / symbols ch... See more

Rated 4 out of 5 stars

I love Lookas logo options but it’s almost impossible to do this efficiently from an iPhone. I have purchased 2 different logos. One I recently changed but I don’t believe it stores your old version.... See more

Rated 5 out of 5 stars

Started my consulting business last December and used the Looka platform to create my brand identity, business cards, website, and all the other brand requirements to start a new business. The tools a... See more


Company details

  1. Business Services

Information provided by various external sources

Looka is an AI-powered design platform that provides business owners with a quick and affordable way to create a beautiful brand. Since launching as Logojoy in 2016, the company has served over 5 million users. Looka provides businesses with logos, brand guidelines, social media assets, business card designs, and websites. To learn more, visit looka.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support is next level.

Frank's first response was a solution. I barely blinked before he had sent his initial response stating my concern was resolved. I have led Global Support teams for over 15 years and this interaction was hands-down what orgs strive for. Keep up the great work!

26 March 2026
Unprompted review
Rated 1 out of 5 stars

It feels like a scam

It feels like a scam. I purchased a year subscription and only can use the one Logo - no font change, no color change - nothing. It is not worth the money!

22 March 2026
Unprompted review
Looka (formerly Logojoy) logo

Reply from Looka (formerly Logojoy)

Hey there,

Thank you for taking the time to leave your feedback. All packages are tied to the logo you checked out with. After purchase, you can edit all elements of the logo, except the name itself, which will be locked. Don't forget you have access to the brand kit assets as well!

If you need assistance doing this, please reach out to us at support@looka.com

Cheers!

Rated 5 out of 5 stars

Built a lovely brand logo in minutes!

I used Looka to help create my brand logo. I enjoyed the creative process of the product experience, and appreciated the attentive customer support.

Great product for entrepreneurs just getting started!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

Easy to use, great designs, fair price and excellent customer service (quick replies from real humans, customer focused, available for help). 100% recommend. Shoutout to Gilbert who was really helpful and provides outstanding customer service.

7 March 2026
Unprompted review
Rated 4 out of 5 stars

The PRICE is FANTASTIC!

The PRICE is fantastic! I love the wide VARIETY of logo designs available—truly impressive! Without a doubt, I will be using Looka again. I'm very happy with my experience!

22 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look