Lonetela Reviews 96

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Cannot rate this seller low enough. The deliberate selling in such a misleading way is outrageous. DO NOT SPEND A PENNY ON THIS COMPANY WHO APPEAR TO RUN FROM A BEDSIT. So many efforts to recover m... See more

Rated 1 out of 5 stars

I ordered a GlucoClick to check my blood sugars. It arrived, but does not do what it’s name implies or what their advertising promises……ie check blood glucose levels. I emailed them. They agreed to m... See more

Rated 1 out of 5 stars

Safecard not delivered. Money taken by lonetela wan chai. They appear to be using relay tracking which is stuck and not delivering. Multiple complaints- looks like a scam. Lots of advertising on reput... See more

Rated 1 out of 5 stars

Received my safecards five in all at the discount price of £58-90p. I bought five to share with my family. After reading these reviews l am reluctant to distribute them, as l doubt whether they will b... See more


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1.4

Bad

TrustScore 1.5 out of 5

96 reviews

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Rated 1 out of 5 stars

I have been robbed

Bought what I thought was a blood glucose monitor but what I got was a oximeter and that didn't even work. Emailed now 3 times and no response looks like I lost my money

5 March 2026
Unprompted review
Rated 1 out of 5 stars

paid for glucose finger moniter thats…

paid for glucose finger moniter thats not what i recieved the sent me a pulse moniter i have tryed to get in touch on there website total waste of time this company needs to be put out of buisness the are conning people with there false advertising basicly they are stealing customers money

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. After placing an order with them last month I am still waiting for delivery tracking number is no use. And all attempts to email them just get returned as non deliverable.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Spam company

I ordered a diabetic tester from Lontela on Facebook. What arrived was an oximeter so not what I ordered. I have been unable to contact the company. Moral is don’t buy on Facebook as this is the second time I have had a problem with companies selling on Facebook

5 February 2026
Unprompted review
Rated 4 out of 5 stars

After waiting 3 weeks my product turned up so my review has changed

A total scam no point in phoning or going on the web site you won't get a response got my money back from the bank I wish I had read the reviews first i am totally amazed I haven't heard from them or couldn't contact them but this morning my product i ordered arrived after 2 weeks so I have to take back my score and give them 4 stars i would give them 5 if you could contact them

30 December 2025
Unprompted review
Rated 2 out of 5 stars

Having had some delays in receiving…

Having had some delays in receiving items ordered I did finally receive the SafeCards after nearly 3 weeks waiting. However with so many negative reviews about this company I am now wary about using these contactless blocking cards. I'm not even sure that they will work at all or are even safe to use.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

People on here are saying this company…

People on here are saying this company are scammers.
Well thats funny cause i ordered a safecard from Lonetela a few weeks ago and i have received mine. It takes 16 to 18 days to come because there is a backlog and the card has to come from china. Then it has to be delivered to the depot in this country, before you receive it...ive got no problems with this company and they have got a email address in this country and they do reply back.
K

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Received my safecards five in all at…

Received my safecards five in all at the discount price of £58-90p. I bought five to share with my family. After reading these reviews l am reluctant to distribute them, as l doubt whether they will be of any use to anyone. Lesson learn’t,will not be buying anything on line in future,without reading reviews. ☹️Beware.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy a SafeCard from them

Do not buy a SafeCard from them. They lie - claim 13,000 TrustPilot reviews with score of 4.7. In fact there are only these reviews - with a score of 1. They claim endorsement from "The Association of Retired Britons". There is no such organisation. I have not bought anything just reviewed their website.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Safecard not delivered

Safecard not delivered. Money taken by lonetela wan chai. They appear to be using relay tracking which is stuck and not delivering. Multiple complaints- looks like a scam. Lots of advertising on reputable sites. Should be taken down to prevent others losing money

10 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a card protection card for…

I ordered a card protection card for 24.95 on22 Aug it's now 1st Sept no card but took money they don't answer email if it is an email address,I'm taken what evidence iv got regarding order then see where the money went from bank that will stop there scamming hopefully .

22 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS DONT BUY FROM THESE PEOPLE…

SCAMMERS DONT BUY FROM THESE PEOPLE ONCE THEY HAVE GOT YOUR MONEY YOU WONT GET IT BACK LOWLIFE ROBBERS.ALSO I BOUGHT ITEM FROM THEM THINKING IT WAS UK AS IT WAS FROM LONETELA UK ITS NOT IT COMES FROM CHINA AND I HAD TO PAY TO RETURN AND THEY WONT REINBURSE ME FOR THIS OR REFUND MY MONEY FOR ITEM I BOUGHT BEWARE THIS COMPANY ARE SCAMMERS

31 August 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. They send the wrong product and then charge you to return it. Do not use!! If I had the option to give zero stars I would.

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Gluckoclick scam

Ordered a Gluckoclick device received a pulse oximeter as did everyone else, who responded to this blatantly dishonest advertisement. I received the standard response but no offer of a refund. To add insult to injury l ordered TWO as my sister also suffers from diabetes so lost £ 80.
Caveat Emptor indeed

8 July 2025
Unprompted review

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