I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... See more
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Review summary
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As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier
When given description of product on line with video true to form , loving the diffusers
What a gem of a business. I have been looking for a rug for my livingroom for a long time and I came across this one. Goes perfect with my new sofas. The choice is amazing!. There are very few c... See more
Company details
- Rug Store
- Bedroom Furniture Store
- Carpet Store
- Decoration and Interior Design Store
- Interior Designer
- Living Room Furniture Store
About London Rug Company
Written by the company
SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.
Contact info
Sandscale Park, LA14 4QT, Barrow in Furness, United Kingdom
- 01229828568
- info@londonrugcompany.com
- londonrugcompany.com
3.8
Great
174 reviews
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Hasn’t replied to negative reviews
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The Nicole outdoor rug - a quality product
I ordered 2 of the Nicole outdoor rugs. They are just like the advertised photos, the quality is excellent and they look great. This is my second purchase from The London Rug Company and the communications from initial purchase to delivery were excellent. Delivered on time too! Well done Dawn and team.
11 July 2025
I ordered 2 Marie outdoor rugs
I ordered 2 Marie outdoor rugs, after just a couple of weeks we had some rain and one of the rugs that wasn’t under the gazebo started to curl at the edges, I contacted London Rug Company who replied asking was it still the same now it’s dry, I replied that it was.
I have received no further response from the company, no response from further emails asking for help with the issue
Poor customer service
29 May 2025
Geeat great and great!
Great dispatch time we had the rug the next day! Also we grabbed ourselves a bargain in the sale so very pleased with our choice! Looks great and great quality
29 May 2025
Amazing service from the purchase
Amazing service from the purchase, delivery and afterwards. Highly Recommend. The rugs are also beautiful.
Thankyou!
13 May 2025
outstanding quality and customer service
First of all the Jennifer Rug i purchased is absolutely outstanding in every aspect.
Also on purchase i forgot to use my discount code which could have saved me quite a lot, i emailed the company and they applied the code for me so as i could get the savings, they were so helpful and so quick to get back to me
23 April 2025
Customer service was excellent
19 March 2025
Terrible customer service received my…
Terrible customer service received my rug sent it back. The next day wasn’t suitable for my home and not received a confirmation saying they have received the rug or any email not answering the phone absolutely terrible do not buy.
No I sent back my rug back to you on the 10th of March I’ve sent more than seven emails. I’ve tried to ring the number which I think is dodgy. Nobody is answering and it’s a EE mobile number and every email you sent didn’t make sense. Do not buy from the seller. Terrible!!!
6 March 2025
Reply from London Rug Company
Dear Gemma,
We’re sorry to hear that you weren’t satisfied with your experience. At London Rug Company, we take customer service seriously and always strive to ensure a smooth returns process.
To clarify, your rug was delivered on March 14th, and your full refund was processed on March 31st—within 12 working days, in line with our stated policy of up to 14 working days for refunds. This allows us to check returned items for quality and ensure they are received correctly by our warehouse.
Throughout the process, we sent you seven email updates regarding your return and refund. We’re sorry if any of these were missed, and we’re happy to assist with any remaining concerns. If you need further support, please don’t hesitate to contact us at info@londonrugcompany.com.
We appreciate your feedback and will continue working to improve our communication.
Best regards,
The London Rug Company Team
Fabulous Rug really large and very…
Fabulous Rug really large and very luxurious by Dawn Ward. so pleased and really adds to the room. Would definitely order again and recommend to family and friends
6 February 2025
Quick delivery and brilliant quality
Quick delivery and brilliant quality. Absolutely delighted with the purchase.
17 February 2025
Ordered The Charlie
Ordered The Charlie, firstly it was left outside on the driveway no one even knocked the door. The quality leaves a lot to be desired - thin cheap backing. The fringes are curled up and won’t stay down and foot marks cover it ! For the money I am disappointed. I would ideally like to return it as not happy - note this review did not receive a response as at today May 24th is that because I said I wanted to return ?
13 January 2025
Unprompted review
I luv my new rug it arrived really…
I luv my new rug it arrived really quickly and is superb. I had a minor issue but it was resolved promptly,by customer service
8 January 2025
Stunning rug and of the highest…
Stunning rug and of the highest quality! LOVE it!!!! Ordered Monday and it arrived the very next day! Very professional and efficient. Thank you.
13 January 2025
Rug is lovely and luxurious
Rug is lovely and luxurious. My only issue is that I ordered too small a size!
16 October 2024
Unprompted review
1st time shopped with you and very…
1st time shopped with you and very pleased with product and service received. Will shop with you again
13 November 2024
Easy to order great price lovey rug…
Easy to order great price lovey rug great quality would recommend
18 November 2024
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