Londonrd 

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Rated 1 out of 5 stars

Anyone who has ordered from this site should contact their bank/credit provider immediately for a section 75 claim. The shoes I ordered did arrive after 3 weeks, indicating this was simply a drop... See more

Rated 1 out of 5 stars

I ordered a product, immediately received confirmation email and the two further emails telling me it had been shipped. One saying it was with DHL, another saying there hadn’t had an update on the p... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THESE PEOPLE! I wish I'd read the reviews on here first. I have emailed, contacted via Instagram to trigger a return for a pair of shorts which are very much sub-standard the de... See more

Rated 1 out of 5 stars

The returns process is absolute shambles and incredibly misleading. The returns team are hugely unhelpful and send back text book written emails like a robot. They do not offer 100% money back guarant... See more


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Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Another face of these scam operators.

Another scam company. One of multiple faces for the same scamming operators.
Every site they manage have all the same tools, layouts and shocking service providing horrendous quality products, not even close to as described with no chance of getting a replacement or refund.

Do not be fooled by a slick AI generated site and employing a simple well known payment system. All very easy to do these days. Fortunately, for now they are easy to spot and are all very similar.

The real challenge is to provide good quality items supplying products as described for a fair price. Then, provide a good level of customer service to back it up. You're clearly not going to get that at these prices. Stick to your trusted retailers and you'll receive items you want or can return. You'll get neither from these sites.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this seller

Do not buy from this seller. The website suggests it has a 4.75 Trustpilot rating, not 3.3. They are impossible to contact. Goods took weeks to arrive. Far too small. Poor quality and overpriced. Impossible to contact to arrange a return despite numerous emails and no phone number.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst

Took ages to arrive, fit and quality of the shirts I ordered is awful. They were not cheap either. Been trying to return the items but there is absolutely no response from the company to any requests.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible!

Terrible!! Do not use. When my item FINALLY arrived from China, it was too small so I followed the return instructions provided on the web site to start a return. 1 week later and I have still not received a reply. I seriously doubt I ever will so I have had to put it up on vinted in the hope of recovering a fraction of the cost back. There is no contact phone number. Very expensive product for a low quality item. AVOID!!!

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful, I ordered a air con unit. It took weeks to arrive and when it did it was really poor quality and tiny. Not what it looked like on the website at all. I have emailed several times about getting a refund and got no response. I am going to try and get the money back from my bank. But I highly suspect this is a scam company and I can only imagine the positive reviews are from their friends.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Everything looks great on website and great prices. Chose a short smart jacket size medium. I am not a large person 12 -14 usually fits me well. I could not even do this jacket up. I asked for a refund, I was told I could keep the jacket and choose something else. I just wanted a refund. I asked for the return address, I was not given it, so sent it to the “return” address on outside of the parcel I received,
I sent it with tracking. When I said it had arrived I was told I had sent it to the wrong address and should have sent to the return address in China! I am told I can get a 25% refund. This a warning. Sizing all wrong and hopeless customer service.
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2 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY, these are shein quality clothes but about 5 times the price. Please do not waste your money on these clothes, extremely poor quality, you have no way of sending them back, I have emailed them loads of times, the only email I got back was to offer me 20 % off the sham of a coat I ordered, I told them I would accept 50% and would wear as a houseboat, believe me that is all would be any good for, absolutely nothing like the photo, I ordered for a funeral but absolutely no good at all, it would put photos but reviews not able to, avoid wasting your money

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I tried to cancel my order within 5 minutes with no luck . No communication from the company, ignoring all my emails .
The name gives you the impression that it's British. It's not . Everything from China . Took 2 weeks to get here .
I ordered a shower caddy £30 it's absolute rubbish . I don't think it will last plus it's supposed to be rust proof. I doubt it . The bottom of the tray is very sharp .
It will probably go in the bin

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for item

Still waiting for item - false tracking information but now realise item is coming from China so expect it to be nothing like photo and if it eventually arrives will probably end up in the bin
Do not use this site !

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Not UK site

Like other customers, I wish I had read the reviews.
The site appears to be in uk and yet I had no idea this was an international order.
Like other reviews, the tracking does not work and it seems the item will not arrive for when it was needed.
I am now very concerned about the return/ refund process
I have been informed the item has just been dispatched and yet it was ordered a week ago and I have had previous update indicating the item was in transit with a tracking number that didn’t work

26 March 2026
Unprompted review
Rated 3 out of 5 stars

Ordered, but Jacket coming from China!

Before I ordered a lightweight outdoor jacket, I wrote to 'Londonrd' asking about cleaning instructions. Both e-mails went unanswered. Nevertheless, I liked the style of the jacket and, having checked the retailer's rating on TrustPilot (3.8%), I duly ordered.
To my surprise, the tracking indicated that the jacket is being shipped from China!! Had I known that this was the case, I probably would have shopped elsewhere. In the past, I have often found that sizing for clothing made in China is smaller than Western sizes.
I am now waiting, with a degree of trepidation, for my jacket to arrive from China. I will post a follow-up review once the jacket has arrived.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE: Absolute Scam Site - Fake Waldorf Dolls

Total scam. Advertised a beautiful handmade Waldorf doll but sent a low-quality plastic imitation. This site is deceptive and uses misleading imagery. Avoid at all costs!

23 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are very sorry to hear that the doll you received did not meet your expectations. At Londonrd, we aim to provide high-quality products that match our descriptions perfectly, and it sounds like something went wrong here.

We would like to resolve this for you immediately. Please contact us at info@londonrd.com with your order number so we can look into this and offer you a full refund or a suitable solution. Our apologies for the disappointment.

Rated 2 out of 5 stars

Wish id read these first

Wish id read these first. Swimsuit... certainly NOT worth the £34 & site made out it was a UK situated.
No correspondence as yet regarding return

18 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are very sorry for the delay in correspondence regarding your return. This is not the standard we aim for at Londonrd, and we sincerely apologize for the frustration.

We want to settle this for you today. Please contact us at info@londonrd.com with your order number. We will prioritize your request and provide you with the return instructions immediately. Our apologies for the misunderstanding regarding our location; we are working to make this clearer on our site.

Rated 1 out of 5 stars

Absolutely diabolical

Absolutely diabolical. If I could give these zero stars or a negative number of stars, I would. Product nothing like the pictures, terrible cheap quality and no communication when trying to arrange a return. Looking at other reviews it would be a pointless exercise. 50 quid for a duster.

20 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are sincerely sorry to hear that you are unhappy with the quality of your product and that you feel our communication has been lacking. This is certainly not the standard we aim for at Londonrd.

We want to resolve this for you immediately. Please reach out to us at info@londonrd.com with your order number, and we will prioritize your return and refund process today. We value your business and hope to make this right.

Rated 1 out of 5 stars

Jacket came but is nothing like how the…

Jacket came but is nothing like how the images shown as the material is extremely cheap and they were originally charging 100 for the jacket another issue that I requested a return and they still haven't responded

19 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are very sorry to hear that the jacket did not meet your expectations and that you haven't received a response regarding your return yet. This is certainly not the level of service we aim for at Londonrd.

We would like to resolve this immediately. Please contact us at info@londonrd.com with your order number, and we will make sure your return is processed right away. Our apologies for the delay and the inconvenience.

Rated 1 out of 5 stars

No notification on delivery

I have Orderd a leather jacket and I have not yet recieved a delivery notification yet and also when I try to track with the number it is not valid do you think I have been frauded

14 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for reaching out. We can assure you that you have not been defrauded. We take all orders at Londonrd very seriously. Sometimes tracking numbers take 24-48 hours to update in the carrier's system, or there might be a typo in the notification email.

Please contact us immediately at info@londonrd.com with your order number. We will track your leather jacket for you manually and provide you with the correct status right away. Our apologies for the confusion!

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