London Drugs Reviews 

Only 1 star because 0 not available. Took from 2 o’clock to 530 to find a prescription that they lost. I had to phone doctor to verify it was sent before they would even look. Then expected me to be happy because they found it filed under first name. I had to raise a lot of hell to get them to give service. then they still took 35 minutes more to put a label on the box. It was not busy, there were only 3 customers in that time and had nothing to do with the pharmacist. Regina Prince of Wales location

I'm particularly pleased with the services of London Drugs, St. Albert location. Order# 1961560 was delivered to my location and I picked it up. Upon opening the box, I noticed how thoughtful the packing was. I would like the reciever of this message to personally thank the person who so carefully packed my items. This was done with care and thought. Thank you so much for your great service and staff in the shipping department.

I go there often. Some item comes on sales often. Beauty, canada post, food section lotery and most recently...in the computer department, I always get good service. You just have to keep an eye on the staff and go get them. They are always very busy and not enough in numbers but so far each employee were very kind, patient and took time to solve problem or give directions. I like going there.

Well I bought marshall fridge. Week later they basically told ME I already picked it up! Loss prevention told me on tape was 2 senior gentlemen. So why do I have to figure this out.???Been 10 days plus waiting to get delivered. Not an apology nothing.& I had to pay $75.00 to get it delivered. Still had to lose a days pay. Nothing from customer service,not even a phone call,and I've bought lots from that store.We will never shop there again.

I have purchased the office chair($199) for our home office and it barely been used, the synthetic leather turns to crumble, never buy 💺 chair from London Drugs store again.

Went to cosmetic counter to see if associate knew of a location where I could get my ears re-pierced. Not only did she give me a name but she actually phoned the company and made a reservation for me same day. Sandy and Donna were the two associates. My husband was looking for an item which was on sale but it was not available until the next day. They located the order and placed a hold on the item for him to pick up the next day. Again Sandy and Donna. These two ladies could not have done anything else for us, Excellent Customer service. Thanks again

London Drugs Staff helped me find a charging chord for my Asus computer

Why do they charge an additional recyling fee of 13 cents PER bottle? This is in additon to the deposit fee. I have purchased this product Clausthaler non alcoholic beer at other stores and have not had this charge applied. Both London Drugs Ironwood and London Drugs Plaza in Richmond charge this fee, NO ONE else does.

I couldn’t be more pleased than the recent service at the Cloverdale London Drugs Photo lab. I used their online service and the work was completed before I could drive to the store location.
It was my first time using the online service and mistakenly ordered the photo incorrectly. Dave W the photo lab manager couldn’t have been more helpful and corrected my error in minutes.
I highly recommend this service!!

The Victoria Tillicum London Drugs has the worst prescription department ever. They either don't have the prescriptions available, call you to pick up a prescription and don't have it when you arrive, or are not ready when you arrive and ask you to come back later. Some people need the prescriptions for safety and important health reasons and some have expected it on time and can't get it on time. They are not perfessional and Drugists scold new employees in front of customers, find excuses for not having prescriptions ready, and have inconvenient opening hours. I will keep in mind any other pharmacy when I need to get a prescription in the future. I will also let people know not to use this location.

If you plan on having a prescription filled at the 1611 Davie Street LD pharmacy, don't bother. I'd suggest going anywhere else but here. Their customer service is terrible, the staff have no idea what their doing and they frequently loose or mix up ones prescription. I recently needed to get a prescription renewed. I phoned in my renewal and scheduled to pick it up 2 days later. I ended up receiving a phone call from the pharmacy saying they couldn't fill my prescription as is as they had run out of 40mg dosages and wouldn't be getting any stock until October! However they could supply me with 20mg instead but I would have to pay extra to have the additional 20mg pills to complete the order.

I called the pharmacist and eventually was told they'd fill the prescription and give me 100 20mg pills instead and prescription would be ready at 6 pm pickup.

Then about 15 minutes I get a phone message from the pharmacy telling they couldn't fill my prescription. When I called back, the person on the phone had no clue what I was talking about, couldn't confirm any details about my prescription - couldn't get a straight answer out of the person.

This isn't the first time I've experience poor service at this location. This has been going on now for almost a year at this location. I've had it and refuse to use the pharmacy at the Davie street store ever again.

I had a bad experience at London Drugs Brentwood Mall today, June 15, 2023, around 8:14 pm. I lined up at the Customer Service area and noticed a male staff member who, after finishing assisting a customer, suddenly left and went to a corner. He then said to us, "There's a self-service option where you can pay with debit or credit." I can't believe the attitude of a staff member who is supposed to be in the "Customer Service" area. It shows that he doesn't understand the meaning of Customer Service. The male staff member continued to ignore us and pretended to be busy. A female staff member named Kia, wearing a name tag, told us that the customer service area is not the cashier's area. Kia made the situation worse by witnessing her colleague's attitude and not apologizing for his actions, but instead condoning him. The person placed in the customer service area should be someone who knows how to interact with people and doesn't pick and choose whom to assist. It was a very poor and disappointing customer service experience. 👎🏻 👎🏻

Stay away from London drugs pharmacy in Brentwood mall at all cost. I usually put in a request for my medication one week ahead of time. After waiting almost 8 days Last Saturday may 27th I went there not ready why I asked oh ...we are 3 and a half day behind 🤔 😴 after a big argument with them empty handed...whereas others pharmacist in lower mainland take a couple of hours. I have informed my entire family,friends, and co-workers to boycott all the London drugs because they are so out of touch with the real world and don't care about customers at all. I won't be surprised if some or all their locations soon go belly up due to their ignorance. Shame on you.

I had the best service the other day from Yash at the Broadway and Cambie location. He was courteous and showed me the best iphone charging cable. He also helped me acees the washroom through the customer service. Thank you, Yash, for making my shoppping experience perfect.

I went to London Drugs on Broadway and Cambie and was accosted by one of their employee ( obese older female with long grey hair) making rude remarks to me because I had given her manager feedback at another store she works at. She represent LD whether she is working or not. I do not appreciate this behaviour nor do I think it is appropriate. She is just as slow in the post office as well when I was in line up, could not find the right stamp.

I would highly recommend speaking to Jess at the Morgan Crossing location. He was highly experienced in the knowledge of ingredients in cosmetics and great customer service. He went above and beyond to go out of his way to help me in finding the perfect eyeliner that was best suited for me. Thank you Jess😊.

I am truly disappointed with the company when it comes to payroll and T4's. My friends daughter was employed seasonally in 2022. She never received a T4 and when we went in a week ago to ask for it were told she can't access online since she doesn't work there any more but could request it from head office? One it is already past Feb 28th and wasn't ever going to be sent. Two they paid her out her accrued vacation 3 months after her last day and only after we enquired. Three a T4 still hasn't been sent only a paystub showing the vacation pay out dated and paid 3 months late. I will be contacting their head office and the CRA. This is not okay business practices especially from a large corporation.

SCOTT RD IS THE BEST. I HAVE GOOD EXPERIENCE WHIT ANITA, PHOTO LAB MANAGER. SHE IS VERY PROFESSIONAL AND HELP EVERY COSTUMERS.

Greatful to Winniekwan, the beauty advisor in 3328 Kingsway for her patience in introducing new products and her great customer service!