London Cask Traders Reviews 289

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process clear and reassuring. Many highlight the excellent customer service, noting the team's responsiveness, support, and willingness to go the extra mile, especially for first-time investors. The company's events, including tastings and tours, are frequently mentioned as well-organized, insightful, and enjoyable, enhancing their understanding of whisky as both a product and an investment. However, some customers experienced issues with the follow-up service after a purchase, specifically regarding the delivery of welcome pack items and communication when trying to sell casks. A few other people also felt that the level of service and friendliness could drop if they were not immediately investing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their whisky investments... See more

Service

Users describe positive interactions with service, highlighting the professionalism, expertise, and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as exemplary, impeccable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expect guidance on Cask selection by the sales agents and your asked what your investment requirements are whether they be short or long term. Seemless transaction and paperwork provided promptly. Reg... See more

Rated 5 out of 5 stars

Just enjoyed a trip to Volpecastello to gain an insight into the cask storage and bottling process. Meeting the team and seeing some of my Casks, all the while enjoying the overwhelming smell of w... See more

Company replied

Rated 5 out of 5 stars

Having attended a few events - the London Cask Traders team always make you feel welcome and know you personally. Their events are well organised and managed plus hosts are not just entertaining but a... See more

Rated 5 out of 5 stars

I have purchased 2 casks through London Cask Traders which are now safely stored at Volpe and Castello and gaining value as they mature. The company made the process easy and I'm very happy with the... See more


Company details

  1. Alcoholic Beverage Wholesaler

Written by the company

At London Cask Traders we source and supply whisky casks to investors looking to secure their capital and make healthy long term gains on their savings. We cater for everybody, including those looking to source a small cask for their grandchildren, couples and families looking to secure their nest egg with a range of high value casks, and also high-net-worth investors looking to spend £1m+ on some of the rarest, most exclusive casks on earth. Whisky has been proven to be one of the best performing assets, with the market showing exponential growth over the past decade. We ensure your cask investing journey is smooth and streamlined, so we manage the whole process for you, including sourcing your cask, arranging storage in a HMRC approved warehouse, delivering your ownership documents, ensuring your cask matures optimally and helping you achieve your profits once it is time to sell your cask.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Highly recommend London Cask Traders

Highly recommend London Cask Traders. Mark and the Team have been brilliant from the start. As this was our first Whisky cask investment, we took time with the Due diligence and they didn't put any pressure on us to make a decision. In the end, we went for an Ardmore Cask and will explore more in the future. They have also been very responsive and reassuring at times when other Whisky Traders have been in the news for the wrong reasons. Great service.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Investment

I did some checks before I invested in you , ie rang LCT and asked to speak to certain people I’d spoken to .
And they were there .

The process of buying and conformation of purchase seemed long and drawn out and I had some concerns of a genuine purchase .
It seems it’s all good now and I’m happy I own a barrel of Ardmore whisky.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

First-time Investor

I am a first-time investor and my experience with London Cask Traders has been excellent so far.
My contact Ross Davis was polite, professional, very knowledgeable and had no problem in answering any of my questions and issues.
I look forward to investing in whisky again in the future and will definitely contact Ross again.
Would highly recommend London Cask Traders

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy and exciting process

Everybody at London cask traders was very knowledgeable and helpful. The whole process was made very easy and straight forward. I am now the happy owner of 7 casks which have arrived at their storage location in Glenrothes. Excited to see where they will be in the years to come.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Been talking to London cask traders on…

Been talking to London cask traders on off start of last year but didn’t buy anything,kept in touch and were very nice and helpful then late last year did buy whiskey for my children,was easy to deal with them and new my budget,never pushy and always polite

4 October 2024
Unprompted review
Rated 5 out of 5 stars

My first investing a new world for me…

My first investing a new world for me had looked at other compsnys but found London cask trader straightforward honest reliable on the end of a phone with any questions no matter how stupid they freindly but not in your face when get some more money will be investing

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Satisfying and easy

I had a satisfying and easy experience with London Cask Traders, having recently bought some casks through their company. They were happy to answer any question that I had throughout the whole process and I feel more than comfortable with LCT handling my portfolio queries in the future.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

London cask traders

Made an enquiry phone call, ended up speaking with Louis Carnovale who supplied me with very simple explanations and how the whole process works. Put my mind at ease, Also Louis was contactable throughout the whole process. Excellent service. Many thanks.

7 March 2025
Unprompted review
Rated 4 out of 5 stars

I bought a cask from LCT thinking it…

I bought a cask from LCT thinking it was going to be for a long term investment ( 10 plus years ), however, I had to sell after a couple of years, which was unexpected. I got in touch with Andrew ( Client relations ) & Mark ( MD ) they sold my cask for a profit ( which I didn’t expect ! ). LCT were helpful & knowledgeable about the business when I wanted questions answered. The downside I found was the portal
Which is new & didn’t serve much purpose, but on the whole a pleasant & happy experience with the company.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Alan B

Alan B
Louis Carnovale of London Cask Trading was very polite and helpful into my first whisky adventure.
Louis is very knowledgeable of the whisky trading and investing with no pressure into buying.
Takes you through the whole process of buying and selling your casks.
5 star service

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Single Malt,the future for investment.

Friendly, polite,well informed people work at this business,have now bought two, in the process of a third, stored for 3-5-10 year at the expense of HMRC, in bonded, secure warehouses.
Investment in whiskey (there are other spirits on the market), housing and land are the way to go for long fruitful gains, as is the economy, ISA’s,stock market and saving accounts, very poor for small gains.
To the stars of the show, Billy, Mark and Alice,
5 stars every time.

1 February 2025
Unprompted review

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