The London Brow Company Reviews 

269
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Really impressed with the customer service I received from The London Brow Company. The team were helpful and understanding and went above and beyond to resolve my issue. Thank you to the team for you... See more

Rated 5 out of 5 stars

Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. N... See more

Company replied

Rated 5 out of 5 stars

I have been speaking with Michael for a few months now getting all the right information needed and he is so lovely and so polite and friendly amazing at his job! So patient and nothing is to much, re... See more

Company replied

Rated 5 out of 5 stars

I am doing my brow lamination, tinting and waxing course through London Brow Company. The content and format of their online course is fantastic. The kit that I received along with the course is brill... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Beauty School
  4. Cosmetics Industry
  5. Gift Shop
  6. Health and Beauty Shop

About The London Brow Company

Written by the company

Shop pro range Shop Home range professional training FIND A SALON

Pioneers in Brow Lamination!

Founded by Leigh and Nick Blackwell, we stand at the intersection of beauty expertise and environmental consciousness. Our journey is driven by a passion for the beauty industry and a profound respect for our planet.

Our story took an exciting turn during Leigh's global travels, where she discovered the innovative concept of brow lamination. Recognising its potential, we became pioneers in the industry, proudly becoming the first company to introduce brow lamination to the UK and USA.

However, our commitment goes beyond innovation. We identified a gap in the market for products that align with our values - natural, vegan, and cruelty-free solutions that support the growth of small beauty businesses.

Determined to create positive change, The London Brow Company was born. With a UK-based laboratory, we diligently research and craft products using sustainable, plant-based ingredients. Beyond our product line, we offer accredited courses in brow lamination, ensuring professionals have access to comprehensive, ethical solutions.

At The London Brow Company, we're not just enhancing beauty; we're elevating the industry standards while nurturing a healthier relationship with our planet. Join us as we continue to shape a world of beauty that radiates both inside and out.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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4.9

All reviews

(269)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

No smell

No smell! I have asthma and sometimes things have such a scent it’s bad for my breathing. Product went on smoothly and blending colors was easy!

6 June 2024
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Reply from The London Brow Company

We're delighted to hear our product worked well for you, especially with your sensitivity in mind! 🌿 Smooth application and easy blending are what we aim for, and that's one of the reasons we work towards all-natural ingredients. Thank you for sharing your experience!

Rated 5 out of 5 stars

My clients love London brow company…

My clients love London brow company products! Fast delivery too!

13 June 2024
Unprompted review
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Reply from The London Brow Company

Thank you for your support! 🌟 We're thrilled to hear that your clients love our products and that our fast delivery has been appreciated.

Rated 5 out of 5 stars

Beautifully presented high qualitity…

Beautifully presented high qualitity fast delivery and great customer service. Happy I found London Brow for all my brow products and even training to best serve my wonderful clients with natural cruelty free products that work beautifully and smell amazing

6 June 2024
Unprompted review
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Reply from The London Brow Company

Thank you so much for your lovely feedback! 🌿 We're delighted to hear that you appreciate our beautifully presented, high-quality products, fast delivery, and great customer service. It's wonderful to have you as part of the London Brow family, dedicated to serving your clients with natural, cruelty-free products. Here's to many more beautiful brows! 🌸

Rated 5 out of 5 stars

I could not recommend this company…

I could not recommend this company enough! Sustainable, cruelty free, fast shipping and amazing products. I wouldn’t shop anywhere else.

31 May 2024
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Reply from The London Brow Company

Thank you for your incredible recommendation! 🌿 We're thrilled that you value our commitment to sustainability and cruelty-free practices, along with our fast shipping and amazing products. Your support means the world to us!

Rated 5 out of 5 stars

Quick delivery. Fantastic product

Quick delivery
The lash glue balm is amazing! Used it for the first time today and my time applying lashes to the shield for halved and not nearly as stressful as it can be with normal glues

30 May 2024
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Reply from The London Brow Company

Thank you for your feedback! 🚀 We're thrilled to hear that our lash glue balm made your lash application easier and less stressful. Quick delivery and happy customers like you make our day!

Rated 5 out of 5 stars

As a lash and brow artist

As a lash and brow artist , I always want the best of the best for my clients. There are some good suppliers in the market , but the London brow company is the best of the best . 😍

1 June 2024
Unprompted review
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Reply from The London Brow Company

Thank you so much for your kind words! 🌟 We're honored to be your choice for top-quality products. Your dedication to excellence in your craft is truly inspiring. Here's to many more beautiful brows and lashes for your clients!

Rated 5 out of 5 stars

Great company and really enjoyed the…

Great company and really enjoyed the speed lash lift and tint course - was well detailed and set out and the feedback came back quick. Highly recommend.

1 May 2024
Unprompted review
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Reply from The London Brow Company

Thank you for your wonderful feedback! 🌟 We're thrilled to hear that you enjoyed our Speed Lash Lift and Tint course and found it well-detailed and structured. We appreciate your recommendation and look forward to supporting your journey in the beauty industry!

Rated 5 out of 5 stars

I love the products too much here in my…

I love the products too much here in my country they don't have high quality tab products like The London is the best brand and their products make me very happy

10 May 2024
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Reply from The London Brow Company

We're delighted to hear that you love our products! 🌟 Thank you for choosing The London Brow Company and for your kind words about our high-quality brow products. We're thrilled to bring happiness to your treatments!

Rated 5 out of 5 stars

The BEST brow and lash aftercare serum

The BEST brow and lash aftercare serum. My clients LOVE the mini bottles for their brows to help the lamination stay in place. Emailed them regarding a question for henna, their response time was the quickest I have ever received! 100/10 recommend!!

1 May 2024
Unprompted review
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Reply from The London Brow Company

Thank you for your amazing feedback! 🌟 We're thrilled to hear that your clients love our aftercare serum and mini bottles for brow lamination. We're also glad we could assist you promptly with your henna question. Your recommendation means the world to us—here's to continuing to exceed your expectations!

Rated 2 out of 5 stars

Poor Quality

The wax heater looks great but unfortunately only last just over 12 months and then the heating element stopped working and was unrepairable. Sadly LBC rudely refused any help or support as the warranty date had just passed by literally a few weeks. Very disappointing and such a shame I will no longer be a customer in future

1 May 2024
Unprompted review
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Reply from The London Brow Company

Thank you for bringing this to our attention. 🌟 We strive to provide excellent customer service and regret any misunderstanding. Your feedback helps us improve, and we'll address this issue internally to ensure better experiences moving forward.

Rated 5 out of 5 stars

Easy to order & quick delivery

Easy to order & quick delivery. The brow serum is one of the best for aftercare. I love it

7 May 2024
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Reply from The London Brow Company

Thank you for your kind words! 🌟 We're thrilled that you found ordering easy and enjoyed our quick delivery. It's fantastic to hear that our brow serum, a worldwide favorite, is serving you well for aftercare. Your satisfaction means everything to us!

Rated 5 out of 5 stars

Highly recommend ✨

I never have a bad experience with TLBC. They’re underrated in my opinion but their products are so good ! I recently got the brow glue (balm) and I’ve used it today for the first time and my lash lift was the best one yet !! If I had all the money I’d buy every single product 🫶🏼✨

17 May 2024
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Reply from The London Brow Company

Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that you've had consistently positive experiences with TLBC and that our brow glue (balm) enhanced your lash lift experience. Your support means a lot to us! Here's to more fabulous lashes and brows with TLBC!

Rated 5 out of 5 stars

Love this serum and it’s the perfect…

Love this serum and it’s the perfect size for clients!

9 May 2024
Unprompted review
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Reply from The London Brow Company

Thank you for your feedback! 🌟 We're thrilled that you love our serum and find it perfect for your clients. Your satisfaction is our priority!

Rated 5 out of 5 stars

I just ordered brow lamination step 1 &…

I just ordered brow lamination step 1 & 2 and I Love it! I also ordered the storage container, lash rods and that Lash glue in the form of a paste. I love that too!!! I will make them my go to lash and brow company for sure.

24 April 2024
Unprompted review
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Reply from The London Brow Company

That's fantastic to hear! 🌟 We're thrilled that you love our brow lamination products, storage container, lash rods, and lash glue paste. Thank you for making us your go-to for lashes and brows. We're here to support you every step of the way!

Rated 5 out of 5 stars

Hybrid tint

I recently tried the hybrid eyebrow tint, and I must say, I was truly impressed by the colour payoff it delivered. The tint provided a beautiful, natural-looking hue that perfectly matched my desired shade. I highly recommend this eyebrow tint for anyone looking for a long-lasting and pigmented product that enhances their eyebrows effortlessly!

1 May 2024
Unprompted review
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Reply from The London Brow Company

We're thrilled to hear you had such a great experience with our hybrid eyebrow tint! 🌟 Thank you for recommending it and for appreciating the beautiful, natural-looking results it provides. Your satisfaction means everything to us!

Rated 2 out of 5 stars
The London Brow Company logo

Reply from The London Brow Company

Hello Gloria,

Thank you for sharing your feedback with us. We're sorry to hear that you didn't have the experience you expected with our waxing products. It's regrettable that you chose to leave a negative review without reaching out to us directly about this matter, as it would have allowed us to work with you to resolve any issues you may be having with your purchase. We are here to help. Please don't hesitate to get in touch with our customer support team so we can work together to troubleshoot and support you with your purchase.

Warm regards,
London Brow Team

Rated 5 out of 5 stars

I love the London Brow Company brow…

I love the London Brow Company brow lamination products. They give fantastic results and the boost serum is amazing to finish the treatments off with, and also to retail to clients!

2 April 2024
Unprompted review
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Reply from The London Brow Company

Thank you so much for your wonderful feedback! 🌟 We're thrilled that you love our brow lamination products and find the boost serum amazing for treatments and retail. Your support means the world to us!

Rated 5 out of 5 stars

Thank You

Thank you London Brow Company for creating a discount option for bulk aftercare serums for brows and lashes! These serums have become a gifted staple for my lash lift and brow lamination clients. I’m thrilled to be able to order more product more often because of this. This makes my job as an entrepreneur much more efficient.

19 April 2024
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Reply from The London Brow Company

You're welcome! 🌟 We're delighted to hear that our bulk discount option for aftercare serums has been beneficial for your business. Thank you for making us a staple for your clients' aftercare needs. We're here to support your efficiency and success as an entrepreneur!

Rated 5 out of 5 stars

Amazing products

Amazing products , quick delivery and absolutely stunning packaging. I got the tinted starter set and pro brow lamination kit. Absolutely in love with both !

9 April 2024
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Reply from The London Brow Company

Thank you so much for your amazing feedback! 🌟 We're thrilled that you love our products, quick delivery, and stunning packaging. It's wonderful to hear you're enjoying both the tinted starter set and pro brow lamination kit. Here's to more fabulous brows with London Brow Company!

Rated 5 out of 5 stars

Great products great company the only…

Great products great company the only brow products I use

18 April 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Thank you for your fantastic feedback! 🌟 We're honored to be your go-to for brow products. Your support means everything to us!

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