Lomi Reviews 

The response team was quick to reply and gave me good advice about how to fix my Lomi.
I highly recommend this company. They have provided excellent service.

The customer service is impeccable. Very prompt response to my initial problem. Thorough investigation and troubleshooting. Swift resolution of my problem and I couldn’t be happier with the process and the attention to detail

Quality of product, quality of service, quality of repair response time. All in All,,,,5 stars!!

The folks at Lomi answered my questions in a timely manner and helped me get the best out of my Lomi! Throughout my years of ownership in a Lomi they've been responsive and wonderful to work with.

I suffered an issue with my lomi. I made contact through the app. I raised my query and got email confirmation that my query was logged. I received a follow up email shortly after confirming the issue, asking to confirm my details and there was no hassle. My query was addressed and resolved when they reached out on this first contact. By and far the best customer service I've had to deal with in recent years!

We love our Lomi - it's really helped us reduce food waste, and has allowed for us to compost even in an urban setting. Support has been absolutely phenomenal every time we've had to reach out for questions

We love our Lomi! Great customer service also!

I had to do some research before contacting Lomi (Pela), but once I isolated the issue, Lomi processed a replacement cooling fan and sent it out promptly. Very courteous and responsive.

I’m the person that loses sleep over waste management because I care so much about our planet. With Lomi any issues I’ve ever had they’ve dealt with them immediately, never losing sleep over my composter 🌿

Terrific customer service and an outstanding product

I love LOMI and what it can do to assist in saving the earth

speedy resolution with lots of communication

Did not purchase based on multiple bad reviews from other sources. Now cannot seem to get off their mailing list despite numerous unsubscribe attempts.

Received a damaged product. Emailed customer service and they responded quickly and rectified the situation immediately.

Love the product and their customer service is outstanding.

I could not find information iregarding a flashing red light on my Lomi, and asked for assistance. I got a very quick response that was easy to understand and follow. The problem was solved! Thank you!

My experience was great because of good customer service and fast response. Mia assisted me in getting the discount for the new Lomi even though it’s only valid in the US. Also made another cost adjustment because of Victoria Day promo. I also mentioned my old Lomi wasn’t working and I sent a video. She initiated in sending a new fan for my old Lomi. I was expecting a basic customer service , basic response and answers, but Mia surprised me with her initiatives far and beyond.

The lomi is not a cheap investment, I would have hoped that they stand behind their product.
I liked my lomi when it worked.
1 yr after getting it the fan needs replacing. They will not cover this. I have to buy a new fan replacement. I do not have my bill from a yr ago for proof of purchase. If that's what they need to stand behind they're product. I am very disappointed and will not be promoting the lomi anymore.