I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... See more
Location
Switch locationVictoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... See more
Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... See more
The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... See more
Company details
About Lola's - Lola's Victoria
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, United Kingdom
- +44207821 8080
4.6
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yummy Fresh Cupcakes - tasted amazing
This was my second order for my daughter's 30th. The 12 cupcakes were perfect and all tasted amazing
16 March 2024
Really great communication from start…
Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery was going to be tricky due to time limits but I was able to collect from a Victoria close to the event. The staff at Victoria were delightful, friendly and really interested about my event. The cupcakes were branded perfectly and what a great colour match. Absolute pleasure doing business. The
12 March 2024
Delicious and beautiful birthday cake
Delicious and beautiful birthday cake! Nicely and securely packaged, easy to pick up. No nonsense experience. Much recommended!
27 February 2024
Best Red velevet recipe on the planet
Best Red velevet recipe on the planet ! Order order order !!!
Always amazing
thank you form making my birthday Delicious 😋
21 February 2024
Really beautiful and tasty cakes
21 February 2024
The sales persons were really nice and…
The sales persons were really nice and helped me get a discount
18 February 2024
Amazing experience!!
Amazing experience! Loved the cake itself, the service of retrieving it, and the overall ordering experience. Suuuuper tasty and no one believed that it was gluten free!!!
4 February 2024
Amazing cake by Lola’s as always
Amazing cake by Lola’s as always. Beautifully decorated and the cake was fresh and very tasty.
Pre ordered and collected easily from Victoria.
Gentleman that served me was very kind and chatty.
Highly recommend.
25 January 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lola’s Victoria place
Asked for a non chocolate cake. I ordered the lemon cake (no choc) however the writing on the cake was in chocolate. Ruined the cake and the staff were unable to help. Staff at Victoria not helpful. All new staff and not helpful.
For the last 2/3 years I have order 2-3 cakes a year from Lola’s Victoria place as the service has been amazing staff are welcoming and friendly. Sometimes I want buy a cake for no reason just because the staff are great. Now I wouldn’t bother anymore. I will find a new provider.
23 January 2024
Reply from Lola's - Lola's Victoria
Hello,
Thank you for taking your time to place your review.
I am sorry to hear that you were unhappy with your recent order and service experience.
We currently use either a chocolate or white chocolate icing for our hand piped messages on our regular cakes depending on whichever colour would contrast more with the icing option for the cake.
Due to guidance under Natasha's Law restrictions our team would have been unable to use an alternative from what is listed on the ingredients.
We do list the icing being used on the confirmation email for your order and this should have been information clarified by our staff on ordering.
I do apologise sincerely for any confusion or inconvenience caused by this on our part and will be sure to pass on the details of your feedback to the relevant teams to review further.
If you have any further questions or if you would like to discuss this further with our team please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Wesley
Bought an Under the sea themed birthday…
Bought an under the sea themed birthday cake for my daughter it was absolutely beautiful and it was delicious. It’s always possible to find cakes that have bought qualities. Lola’s had become my go to for all celebration cakes for our family!!
7 January 2024
Reply from Lola's - Lola's Victoria
Hello,
Thank you for taking the time to share your feedback with us.
I am very sorry that you felt your cupcake was smaller than you expected.
I will be sure to note and log your feedback for relevant teams for review.
if you would like to discuss further please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Marta
Always amazing
My go-to for ordering cupcakes. Importantly, got a number of pick up options.
23 December 2023
Cake was delicious bought 3
Cake was delicious bought 3 , 2 of which were gifts all of us were really pleased
23 December 2023
Unprompted review
Online Order + Collection
Ordered cupcakes online for collection the next day after 3.00pm. Email received to let me know they we ready earlier which was a great help. The cupcakes were amazing, super quality and beautifully presented.
Overall excellent product & service. Thank you.
29 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.