I was greeted by a lovely American gentleman who kindly gave me a golden ticket, I felt like I was about to meet Willy wonker. I took full advantage of the offer of a free item then made a double... See more
Location
Switch location(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB
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See what reviewers are saying
The service was great I called about the tasting products prior and they were super helpful in telling me how to scan the qr code and redeem the award aswell as telling me what they had available in s... See more
⭐⭐⭐⭐⭐ We ordered a birthday cake from Lola’s Cupcakes, and it was absolutely delicious! 🎂 The cake was beautifully made, tasted amazing, and made my wife’s birthday even more special. She was so h... See more
I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... See more
Company details
About Lola's - Lola's Kings X N
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, United Kingdom
- +44203 991 1272
4.7
Excellent
221 reviews
Asks customers to review
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Great and very tasty cake
Great and very tasty cake. It was an easy experience to order online and pick up on my way home.
29 January 2024
Vegan cupcakes
I ordered a box of vegan cupcakes for my son I’m not vegan and didn’t realise how tasty these actualy are the cakes were amazing 🤩
I ordered online to pick up in store everything went really smoothly.
30 January 2024
Lovely cupcakes as usual
Lovely cupcakes as usual, but they got the order wrong but didn't realise until got to hotel...😏
22 January 2024
I order the Sweet Shop Layer Cake for…
I order the Sweet Shop Layer Cake for my daughter birthday it was amazing she loved all the sweets that came on top of the cake the rainbow 🌈 colors inside was beautiful the cake was delicious. Pick up was from kings cross station easy and hassle free
23 January 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lola's - Lola's Kings X N
Hello Nikita,
Thank you for taking the time to leave us your review.
I am so sorry you felt it wasn't the high quality we try to produce as well as it being dry.
I will email you shortly to discuss the storage of the cake to see if this possibly could be a reason for this issue.
I hope to hear from you soon.
Best wishes,
Alice
Friendly service and nice cake
26 January 2024
Tiny cakes and unhelpful staff
Unhelpful and unfriendly staff at Kings Cross. The cake met the dimensions but the small is tiny and is not for 8 people. 8 people on a micro diet maybe. if you want a cake for 8 then go up. It looked super tight and ungenerous. I was so embarrassed that I purchased an additional one from another shop as soon as I saw it in the box. Tasted nice though and cake was well-made
21 December 2023
Reply from Lola's - Lola's Kings X N
Hello,
Thank you for taking time to share your review with us.
I am so sorry to hear your experience at our Kings Cross branch was anything less than perfect. Please be assured your comments will be passed on to the store management to be discussed and reviewed with the team.
I am sorry you felt the cake was smaller than you expected, our sizing and measurements are listed on our website along with a picture of the cakes for scale. Our serving size suggestion is for a smaller size party slice, I am sorry you were disappointed on this occasion.
If you wish to discuss this any further please contact us at hello@lolascupcakes.com
Best wishes,
Marta
Very nice cupcakes but so expensive
Very nice cupcakes but so expensive ! Especially the mini one
10 January 2024
Delicious as usualp
1 December 2023
What a fantastic experience all round
What a fantastic experience all round. The website was so easy to navigate and there was a real person available to chat and answer my questions. Ordering was easy and the confirmation email arrived immediately. We were travelling to London and didn't want to take a cake with us, so looked for a service where we could collect a personalised cake after dropping luggage at the hotel. Our daughter recommended Lola's after a great experience and we weren't disappointed. I received an email to say the cake was ready to collect. On collection, the lady at the Kings Cross outlet was so friendly and nice. The chocolate fudge cake itself was delicious; very moist and not too sweet. I would definitely recommend this company because everything was so smooth.
4 December 2023
Unprompted review
Medium …
I got a medium size I thought it would be small but it was enough for everyone to eat! It was tasty and was very beautiful.
26 November 2023
quick response
quick response
was able to pick up cakes earlier than time stated and very delicious vegan cupcakes
24 November 2023
The service was quick and I was asked…
The service was quick and I was asked about allergies before being given my purchase. Cupcakes looked well presented and appealing to the eye.
30 November 2023
The best red velvet cake I’ve had.
24 November 2023
Brilliant experience and the cake was…
Brilliant experience and the cake was delicious (everyone wanted more!). So helpful to be able to collect at a variety of locations and opening times. thank you!
30 October 2023
Great cakes!
Cakes looked and tasted great! Great communication which made our order/delivery run smoothly
28 October 2023
Amazing vegan cake as usual!
10 October 2023
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