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Lola's - Kingston Bentals Centre Reviews 

512
•
TrustScore 4.5 out of 5

4.6

Cake Shop
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Wood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB

•
02045863633

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See what reviewers are saying

Rated 5 out of 5 stars

Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... See more

Rated 5 out of 5 stars

I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... See more

Rated 5 out of 5 stars

Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... See more

Rated 5 out of 5 stars

We bought a cake for 14 people from Lola’s Cupcakes for my daughter’s baby shower and it was absolutely perfect. It looked beautiful and tasted even better — we had so many compliments from our guests... See more

Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Kingston Bentals Centre

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, United Kingdom

  • 02045863633

4.6

Excellent

TrustScore 4.5 out of 5

512 reviews

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4.6

All reviews

(512)

5,749 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful celebration cake

Very helpful staff at Kingston branch. Cake delivered to our venue on time with great email updates on delivery process. Really pretty cake that tasted delicious.

20 June 2025
Rated 5 out of 5 stars

Safari themed vanilla tall cake

Safari themed vanilla tall cake was apt for the birthday party. All the children really enjoyed alongside the adults..Initially we ordered double chocolate flavour but we changed it two days before to Vanilla. The customer service was smooth and able to change the flavour. Kingston team was helpful in ordering.

15 June 2025
Rated 5 out of 5 stars

The perfect wedding cake

We didn’t want to break the bank when it came to our wedding cake but still wanted it to look and taste good. Lola’s delivered on all of this. We were very impressed at the quality and look of the two tiered cake which perfectly matched our venue setting. Amazing, would use again!

12 June 2025
Rated 5 out of 5 stars

The Stitch cake I bought for my…

The Stitch cake I bought for my daughter’s 7th birthday was incredible, thank you so much! It looked fantastic and tasted amazing, a number of the parents at the party said how lovely it was and how good it tasted! Thank you so much, very impressed with the quality and price of the cake, would def recommend you guys and use you again!

2 June 2025
Rated 1 out of 5 stars

Staff were not helpful and did not seem

Staff were not helpful and did not seem
To know much about the products
Also this e mail is address to someone else not me. Although I did have a cake recently which was lovely

26 May 2025
Lola's - Kingston Bentals Centre logo

Reply from Lola's - Kingston Bentals Centre

Hello Christine,

Thank you for taking the time to leave this review.

I am sorry to hear about your experience at our store, I will pass your feedback onto the store manager to review with our staff to ensure we can offer the best service possible.

If there is anything else we can help with please get in touch on hello@lolascupcake.com

Kind regards,
Chris

Rated 3 out of 5 stars

I love Lola’s cake but this time I’m…

I love Lola’s cake but this time I’m little disappointing.Icing on the cream is to thick and to much sauger in it which is I don’t like .

19 May 2025
Lola's - Kingston Bentals Centre logo

Reply from Lola's - Kingston Bentals Centre

Hello,

Thank you for taking the time to leave us a review.

I am sorry to hear that you found this cake too sweet.

As there are four layers of sponge in this cake there is more frosting to sandwich the layers, and with the addition of white chocolate shards and the buttercream used on the outside, this can make the cake on the sweeter side.

We do value your feedback and I will pass this on to the relevant department.

If there is anything else I can help you with please get in touch on hello@lolascupcakes.com.

Kind regards,

Chrissy

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