I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
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Review summary
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I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... See more
Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... See more
Company replied
Lola Rae are amazing! I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with E... See more
Company replied
3.1
Average
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Reply from Lola Rae Fashion
Thank you so much for your review :)
Super fast delivery , gorgeous jacket
Super fast delivery , I was worried it wouldn't arrive in time for Christmas as a last minute buy , Christmas present my daughter in law loves her jacket gorgeous quality highly recommend thank you x
22 December 2025
Reply from Lola Rae Fashion
Thank you so much for leaving this review it really dos mean alot to us :) We are so glad you loved the jacket and hope you had a lovely Christmas. Thanks again x
Great quality
Great quality! Love both my items that I ordered and sizing is perfect too. So cosy and warm just wish I had them in every colour!
29 December 2025
Reply from Lola Rae Fashion
Thank you so much we are so glad you loved your bits :) We really appreciate your review x
Reply from Lola Rae Fashion
Thank you so much for taking the time out to leave this review. As a small business we really do appreciate it x
Item didn’t come on time paid 7 for…
Item didn’t come on time paid 7 for delivery do order more then 2 days pior
18 December 2025
Reply from Lola Rae Fashion
Hey, We are so sorry to hear your item didn't arrive on time :( We offer next working day delivery before 1pm or standard delivery which is usually 3-5 working days. If you can email us at info@lolaraefashion.co.uk id love to have a look into this for you and we can refund any delivery costs if the delivery has fallen out of the timeframe above :) We are a small business so these review really are detrimental to our business so we would really like the opportunity to rectify this for you :)
Extremely bad quality for the price.
Extremely bad quality, almost like shein. I will be returning immediately. The dress was extremely short for someone my height - 5’9. For the price of the product I am utterly appalled. Paying £70 for a dress you expect a well-made product. The material was like parchment paper. I am furious.
22 December 2025
Reply from Lola Rae Fashion
Hey Adelaide,
Thank you for taking the time to share your feedback. Iv managed to locate your order and we are genuinely sorry to hear that the Sloan dress didn’t meet your expectations and that you felt disappointed with your purchase.
The Sloan is a style we carefully sourced and developed ourselves, including selecting the fabric specifically for this design. It’s a dress we’ve sold hundreds of times and restocked five times this season due to demand, so we’re really surprised and saddened to hear this wasn’t your experience.
We completely understand that fit and fabric preference can feel very personal, especially with height differences, and we never want anyone to feel unhappy with something they’ve ordered from us. We’re a small, family-run business and we take a lot of pride in the quality of everything we design and manufacture, so feedback like this is taken seriously.
If you’re happy to email us directly, we’d really appreciate the chance to learn a bit more about your experience and see if there’s anything we can do to help or put this right for you.
Ordered item 21 days ago and still not…
Ordered item 21 days ago and still not received
18 December 2025
Reply from Lola Rae Fashion
We’re really sorry to see this review, as it doesn’t reflect the delivery information we have here.
Your order was placed on 18th December using standard delivery and it was delivered on 20th December at 13:21.
If there’s been an issue locating the parcel at the delivery address, we’d be more than happy to help you investigate this further with the courier however tracking also includes a delivery photo showing the parcel at the recipient address.
As a small, family-run business, reviews like this genuinely have a big impact on us, which is why we always want to ensure the information shared is accurate and that any issues are properly looked into.
Please feel free to reply to our email so we can assist further.
Website is easy to use
Website is easy to use. The garment is as it was in the picture and description, I love it. Quick delivery.
15 August 2025
Reply from Lola Rae Fashion
Thank you for your review it really does mean alot to a small business like ours :)
Perfect high quality jacket!💛 Did have…
Perfect high quality jacket!💛 Did have an issue with shipping but the team were so helpful and friendly and resolved it for me, thankyou girls xxx
2 December 2025
Unprompted review
Do not buy from this company
Do not buy from this company. I have already left a review but they are now trying to claim that they have refunded the money when they haven’t.
I have had to raise a dispute with my bank to get the refund back.They have blatantly lied about returning the money to me.
I returned the item because the quality was awful and not a dress you would want to wear.
I have never experienced anything so bad with a company before and am going to make sure none of my friends purchase from this brand.
You can see from other reviews that I am not the first person to experience this awful customer service, so I would avoid buying anything from here.
29 November 2025
Unprompted review
Lovely clothes quick shipping and very…
Lovely clothes quick shipping and very quick responses to emails
21 November 2025
The customer service team have been…
The customer service team have been great in helping with a missed item .
Thank you
18 November 2025
If I could give less stars I would!
If I could give less stars I would!! I purchased an order in June 2025 and used Klarna. I bought multiple items to choose what was best for me to keep. I have returned part of the order (they have emailed me to confirm they have received it) yet decided to ignore all correspondence with KLARNA resulting in me owing money for items I have returned! DO NOT BUY FROM THIS COMPANY!!!!
21 November 2025
Unprompted review
Reply from Lola Rae Fashion
Hey, We’re really sorry to read this — this is absolutely not the experience we want anyone to have. As a small family-run business, we take returns and Klarna payments very seriously, and we would never ignore correspondence regarding a return.
Unfortunately, as your name isn’t shown on your review, we’re unable to locate your order to investigate this properly :( We kindly ask that you email us with your full name and order number, and we will look into this as a priority. We have never refused to process a return that has been received, and we are more than happy to resolve this for you as soon as we have the details.
It is now the 15th November- on the…
It is now the 15th November- on the 25th October I emailed this so called company to ask were my refund is and I am still no further. I have been emailing and emailing some get a reply and some I am completely ignore the last one was that it has been passed to management to look into it this was over a week and heard nothing since emails ignored. The world were living know every penny counts but for some reason they won’t respond to give me my refund
16 November 2025
Unprompted review
Reply from Lola Rae Fashion
hey, We’re sorry to hear you feel this way. We are a small family-run business, however always respond to customer emails within 48 hours, as stated on our website, and we never ignore genuine queries.
We have checked your name and order, and we can confirm the refund was processed within the 10 working-day timeframe outlined in our returns policy. If you have any further questions or need the refund confirmation re-sent, please email us and we will be happy to help.
Shocking Customer Service....
Shocking Customer Service..... received faulty item almost a week ago, no response on how to return???
1st and Last time ordering from this Company....
30 October 2025
Unprompted review
Reply from Lola Rae Fashion
Hey, We cannot seem to find an order with this name can you please email us and we will investigate this.
Lola Rae are amazing
Lola Rae are amazing!
I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with Evri finding my address. However Leah in particular has made communication so easy an has honestly given the best customer service and I even managed to get the dress delivered the day before my trip and the quality was amazing and true to size! Thank you so much Lola Rae I will definitely be ordering again soon x
2 October 2025
Reply from Lola Rae Fashion
Thank you so much for your review Beth it honestly means the world to our small business 🥰❤️
Love my item
Love my item. Exactly as it showed on the model. Perfect for my holiday.
23 September 2025
Reply from Lola Rae Fashion
Thank you so much for your lovely review :) We're so happy to hear you love your dress. Have an amazing holiday <3
Had seen this brand advertised a lot…
Had seen this brand advertised a lot and loved it so I ordered for my holiday via next day delivery which was £7.50 but it never arrived in time, when I returned I realised only one item fit and emailed straight away so that I could return the items and repurchase the ones I liked for a different size. The time frame was right and because I didn’t receive and email back quite in time they told me my that I was out of the time frame and I couldn’t return. I think due to the circumstances and some mistake on their behalf a couple of days should have been accepted for this and I was going to repurchase anyway but now they have an unhappy customer who won’t purchase from them again and leaving a bad review
28 September 2025
Unprompted review
Reply from Lola Rae Fashion
Hi Katie, I am one of the owners of the business and i am really sorry to read your review and hear you feel let down. We do have a standard returns timeframe in place, and we always work from the date a customer first gets in touch with us.
We’d love to look into this further for you, could you please email us at info@lolaraefashion.co.uk with your order number and the date of your first email? That way we can double-check everything and make sure this is resolved fairly.
Thank you.
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