Nice clothing, easy return. Delivery not always great with GLS. Also sometimes the package is really small and clothing does not come out nice, needs ironing or washing. Also difficult to get stuff ba... See more
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Tried to do a return and couldn’t. First it says on the invoice that there’s a return form in the slip but there’s no. Then I went on the website initiated the return and I got a message “there’s no... See more
Supersoft and comfortable jeans, love them. And one of the few brands offering three length sizes 🙏.
I forgot to mention something in my address. A very friendly customer service lady send me an e-mail twice asking to provide them with the missing information. The ordered item is lovely.
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Supersoft and comfortable jeans
Supersoft and comfortable jeans, love them. And one of the few brands offering three length sizes 🙏.
Tried to do a return and couldn’t
Tried to do a return and couldn’t. First it says on the invoice that there’s a return form in the slip but there’s no. Then I went on the website initiated the return and I got a message “there’s no suitable shipping methods”. I sent 2 emails to contact us and nothing.
Very annoyng.
I ordered 2 different jeans model
I ordered 2 different jeans model, the firs one I had tried in a physical shop and ordered online the same model according to the name on the label but it was actually completely different from the one I tried in the shop. The second one had a very very light fabric jeans, too light for the upcoming season and same price of those with a thicker fabric. Also, the return is at the customer's expanses, which is something very uncommon, especially for items with those prices. I had purchased in the past and had no problem at all, this time I have to say I am not satisfied at all unfortunately.
I forgot to mention something in my…
I forgot to mention something in my address. A very friendly customer service lady send me an e-mail twice asking to provide them with the missing information. The ordered item is lovely.
Nice clothing
Nice clothing, easy return. Delivery not always great with GLS. Also sometimes the package is really small and clothing does not come out nice, needs ironing or washing. Also difficult to get stuff back in the package in case of return. Sizes do not always match. Difficult to tell which size will fit so need to order several sizes and end up with return costs.
Haven’t recieved anything yet!!!
I haven’t received the parcel yet
I haven’t received the parcel yet. GLS had the worst delivery service.
Lois: wonderful experience!
About my first experience buying I can really use the adjective "perfect": ordering is very easy; the delivery service is very fast; the quality is wonderful and everything is right; size, color, etc..
Really satisfied, I'll buy again.
Efficient and professional company…
Ordering was easy and clearly presented. The delivery was quick and I had good advice regarding the progress of the order at all stages. The quality of the product is excellent.
Wanted sizes sold-out
The 2 pants I ordered were too big. But the smaller sizes are sold out.
So I’m left with nothing. That is a disappointment.
Excellent
Excellent, super fast delivery from purchase to destination. Lovely raval flares, fit as described and demin very high quality.
Returns price
Returned the goods but could not find the instruction to return for the lower price at the return ticket included in the package. So had to return for 9,- euro’s instead of 5
I did not receive my order
I did not receive my order, GLS says to contact you but that’s difficult!
The locker went open and there was nothing in it! So I am still waiting…
The order was delivered perfectly on…
The order was delivered perfectly on time, which I appreciated. However, the jeans arrived with a strong musty smell and were covered in dust. They clearly seem like a very old piece of leftover stock. Overall, quite disappointing.
I was unsure about the size and I send…
I was unsure about the size and I send an email. I got an answer very quickly and it was very helpful. The size I choose was just perfect and the jeans fits me perfectly. Very happy!
Sizing is totally off
Sizing is totally off: I have a 31/34 in every other brand but not only did these fit like a cropped jean length-wise, I could barely close them. Ordered a 32/34 elsewhere and it still was too small.
Still waiting for third item!
I ordered three items of which two came quickly. Positive about this. I have not received the third item though and am still waiting for information about when I will receive it. This part of your service I am critical of.
Same size, different fit
I tried on a Lois pair of jeans in the store and it was honestly the perfect fit. It felt a bit expensive, but it was the nicest pair I’d tried in a long time. Since I’d also seen another pair that wasn’t available in my size, I decided to order both online.
When they arrived, I was so excited that I already cut off all the tags, since it was the exact same size. But now it turns out the nicest pair fits completely differently. If it had fit like this in the store, I wouldn’t have bought it for that price. A bit of a disappointment.
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