Logans Fashions Reviews 

86
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff across all departments, noting that employees are always ready to offer helpful styling advice and create a welcoming atmosphere. Many people state that online orders arrive extremely quickly, products are beautifully and carefully packaged, and the wide range of fashionable clothing perfectly suits various tastes. Some reviewers were not happy with unexpected delivery delays or receiving items that did not match their expected measurements. A few consumers also noted frustration regarding exchange processes when items arrived in the wrong size or experienced unexpected transit setbacks.

What people talk about most

Product

Clients share positive opinions on product, highlighting fast delivery and gorgeous items such as stylish... See more

Delivery service

Consumers find delivery service to be prompt, with reviewers highlighting that items arrived quickly and... See more

Staff

Users describe positive interactions with staff, frequently noting that assistants are very pleasant,... See more

Service

Reviewers mention positive feedback about service, noting it is fantastic and arrives within a few days.... See more

Order

People report positive experiences with order processes that feature fast delivery and helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased jeans online after seeking advice from a sales assistant by phone regarding size. Lady was quite correct when I went down a size for Sandwich jeans . Super buy - thank you

Company replied

Rated 5 out of 5 stars

Purchased a lovely waterproof parka in the Black Friday sale. Very pleased with it, practical and stylish. No issues from ordering online to receiving my package.

Company replied

Rated 5 out of 5 stars

I saw an online post for a silver longline gilet, which I liked. I visited the store and the sales assistant was very helpful to me in deciding what size to buy, and spent time with me. I purchased th... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff In the cafe, and throughout all the other departments. The premises were spotless. My husband and I had lunch. I bought a beautiful sweater, a staff member picked out a pair... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Logans Fashions, established in the 1970's and has since become not just Northern Ireland's, but the UK's premier store for women's contemporary clothing, where you can find a curated collection of Europe's most stylish brands for womenswear and menswear. Our curated selection for womenswear features EsQualo, MAC Jeans, Naya, My Soul, Summum, Elsewhere, Yaya, Rino & Pelle, and more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(86)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service and prices

Although the wrong item was sent in the first place, this was quickly rectified and the correct item sent out promptly. Those staff I spoke to on the phone and by email were extremely professional and helpful. I have no hesitation in recommending Logan’s Fashions. Price was also very competitive.

4 December 2019
Unprompted review
Logans Fashions logo

Reply from Logans Fashions

Hi Ann,

Mistakes happen, but thank you for your understanding and for recommending us despite the initial error.

Everyone at Logans Fashions

Rated 5 out of 5 stars

Great All Round!!!

Bought a bag from these folk ten days ago and was very pleased - prompt delivery, excellent customer service for a question I had and the product was in great condition on arrival. Would definitely use this again.

27 November 2019
Unprompted review
Logans Fashions logo

Reply from Logans Fashions

Hi Tom,

Thanks for the great review! Prompt delivery, great condition, and excellent support, delighted to hear your bag buying experience was a 10/10!

Everyone at Logans Fashions

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