If I could share the photos on here to show you all the intact seals I would. They're liars MINUS STARS IF I COULD – ABSOLUTELY DISGRACEFUL COMPANY! WARNING: YOU CANNOT RETURN THIS... See more
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See what reviewers are saying
Had few period underwear before. All feel like diapers not breathing and completely imposibble to use in this heat. Order luna and couldnt believe the quality. It is something ypu wpuld wear daily. Ha... See more
Company replied
Ik raad Luña altijd aan iedereen aan! Het is zo comfortabel dat ik soms vergeet dat ik ongesteld ben, geen nattigheid, geen irritaties, ik verwissel elk 7, 8 uur en het gaat prima. To my fellow auti... See more
Company replied
The concept of a fit guarantee is extremely useful! I often don't shop online for clothes or undergarments because it's always tricky getting the right size and then there's the hassle of sending back... See more
Company replied
4.3
Excellent
2K reviews
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Sizing chart is a load of rubbish
Sizing chart is a load of rubbish and their advertisement around easy exchange on first order is not as great as it first seems. You have to pay £6.95 to make the exchange and you can’t have a refund because you broke the seal on the bag which you obviously have to do to open them. The quality of the material was also almost like velvet and not very nice in my opinion. I’d definitely avoid because the sizing is way off. I measured an xs but ordered a s as I don’t trust the chart but even the s came up tight.
13 May 2026
Unprompted review
Reply from Loeah
Hey,
Sorry to hear the sizing didn't work out the way you hoped. Sizing online can be a bit tricky, and that's exactly why we offer a fit guarantee on first orders, so you can exchange for a different size if needed. The shipping fee covers sending the new pair out to you, but the replacement underwear itself is free.
Because menstruation underwear is a hygiene product, we're unable to take it back for a refund once the seal has been opened, but we always do our best to make sure you end up with a size and style that genuinely works for you.
Could you send us a quick email at info@lunascycle.co.uk so we can take a proper look at your order and help you find a better fit? It would be lovely to turn this experience around for you.
X Lunã 💕
Communications good - delivery crap
Communications wise, I can't really fault them, there have been loads of emails confirming the order, confirming despatch, etc. All the things you would expect.
Delivery wise, it's all a bit smoke and mirrors. I've received an email from Luna with Royal Mail tracking code for the UK. I've also received an email from Luna saying "hmm we've noticed your parcel hasn't moved for a while" suggesting the fault lies with Royal Mail. I've just checked the Royal Mail tracking site and it states that the seller has indicated that the parcel has been sent, but Royal Mail have not received it yet. This made me look into the reviews and the majority of the reviews now make me think I've made a mistake.
This company should stop exploiting women trying to make positive life choices.
8 May 2026
Unprompted review
Reply from Loeah
Hey Sarah,
Thanks for taking the time to share your experience, and we completely understand the frustration when a parcel doesn't seem to be moving as expected. Let us explain what's actually happening behind the scenes, because we'd like to clear up any confusion.
All our parcels are first collected at our international shipping centre. Once the minimum shipping threshold is reached, they get sent out in bulk to the local courier in your country. We do this to work as sustainably and efficiently as possible, but it does mean that during this stage the tracking can show that the seller has created the label while the courier hasn't physically received the parcel yet. As soon as Royal Mail scans your parcel in, the tracking will start updating properly and you'll be able to follow it all the way to your door.
The email you received from us is part of our standard process, so we can keep an eye on parcels and step in early if something does go wrong. We're definitely not trying to shift blame onto Royal Mail, and we're also certainly not here to exploit anyone. We're a small team genuinely working hard to offer a better, more sustainable alternative for periods.
If you'd like us to take a closer look at your specific order, please send us an email at info@lunascycle.uk and we'll happily check the status for you and make sure everything ends up where it needs to be.
X Lunã 💕
Reply from Loeah
Hey Dery,
Thanks so much for your lovely review! Happy to hear that you're enjoying both the comfort and the quality.
If there's ever anything we can help you with, you know where to find us!
X Lunã 💕
Great customer service
Great customer service and friendly help to arrange Fit guarantee, thank you, looking forward to trying!
5 May 2026
Unprompted review
Reply from Loeah
Hey Kiren,
Thanks so much for your kind words! Happy to hear our team could help you arrange the fit guarantee smoothly. We're excited for you to try them out and hope they'll be a perfect match!
If there's ever anything else we can help you with, you know where to find us!
X Lunã 💕
So helpful!
Customer service answered all of my questions and helped me find the perfect fit!
5 May 2026
Unprompted review
Reply from Loeah
Hey Sarah,
Thank you so much for your lovely words! So happy to hear that our team could answer all your questions and help you find the perfect fit. That's exactly what we're here for!
If there's ever anything else we can help you with, you know where to find us!
X Lunã 💕
Fantastic company great customer…
Fantastic company great customer service
Fast delivery, great quality.. very helpful
Thank you luna
4 May 2026
Unprompted review
Reply from Loeah
Hey Harriet,
Thank you so much for your lovely review! So happy to hear that you're enjoying the quality and that our team could help you out. That really means a lot to us.
If there's ever anything else we can help you with, you know where to find us!
X Lunã 💕
Wouldn’t recommend.
Knew not to expect much when I saw the tracking site was a Chinese one and my instinct was right. I didn’t want to risk trying the underwear in the day so I waited until the evening and thank god I did as I leaked through straight away onto my bedding and was left feeling wet, which is not what you’re lead to believe from their ad. Also looking at the material, they’re polyester, a known endocrine disruptor so may as well stick with pads and use the organic alternatives.
I was really excited to try these having used multiple period knickers before but always feeling they should come higher up the back, but sadly these don’t deliver. Wouldn’t recommend.
2 May 2026
Unprompted review
Reply from Loeah
Hey Hayley,
Thanks for sharing your experience, although we're sorry to hear it didn't live up to your expectations. A few things we'd like to clear up.
About the tracking: our parcels are shipped through international logistics partners that route through different sorting hubs, which is why the tracking site can sometimes look unfamiliar. All our menstruation underwear is produced in our own factory, made specifically for us according to our quality standards and certifications such as OEKO-TEX, which confirms our products are free from harmful substances.
Regarding the materials: all information about every model and the fabrics used is fully available on our webshop, so you can always check exactly what each style is made of before ordering. Many of our models also have a cotton inner lining for those who prefer that.
About the leaking: every body and every cycle is different, and within our range we have multiple absorbency levels. It sounds like the model you chose may not have been the right match for your flow. We'd really like to help you find something that works better, so please send us a quick email at info@lunascycle.uk and we'll happily look into it together.
X Lunã 💕
New customer
My first order didn’t fit as I’d hoped but thanks to great customer service, I was able to get a replacement set for the price of postage. The team were very helpful with their advice, and I’m hoping the replacement set will be just right as the quality seems very good.
24 April 2026
Unprompted review
Reply from Loeah
Hey Vanessa!
Thank you for your kind words! Getting the right fit online isn't always easy, and that's exactly what our fit guarantee is there for. We hope the replacement set fits perfectly and that you love them!
X Lunã 💕
The fit guarantee is great
The fit guarantee is great, as when I received my order I realised the stretch on the seamless pants was a bit too tight. I would suggest going a size up if ordering the seamless pants, but luckily I was able to receive a size up thanks to the fit guarantee. Customer service was very good, quick responses and helpful
23 April 2026
Unprompted review
Reply from Loeah
Hey!
Thank you for your lovely review and the helpful sizing tip! It's great that you shared that for others considering the seamless pants. Getting the right fit online can be tricky, and that's exactly what our fit guarantee is there for. Really glad our team could get it sorted quickly for you!
X Lunã 💕
PLEASE CHECK GENUINE REVIEWS before…
PLEASE CHECK GENUINE REVIEWS before ordering. I spent nearly £70 on underwear from Lunã after seeing them advertised on social media. The items arrived after about one to two weeks.
On their website, they advertise the use of high-quality materials, which is essential for someone like me with sensitive skin. However, when I opened the parcel, the products were in a plastic sealed bag with a tag stating that once opened, they cannot be returned. This immediately put me in a difficult position, as I couldn’t properly see or feel the product I had just paid for.
To make matters more confusing, I then received an email stating: “Doesn't it feel quite right after trying it on? That's completely normal… Even if the seal has been broken, we're happy to see what we can do for you.” Based on this, I felt reassured enough to open the packaging.
Unfortunately, I then discovered the material was 100% polyester, including the insert, which was not what I expected given their claims about quality and suitability for sensitive skin.
I did not try the items on. I repackaged them immediately and contacted Lunã to request a refund, making it clear the products were completely unused. My request was denied on “hygiene grounds” due to the broken seal — which directly contradicts the email I received earlier.
I have responded with a screenshot of their message and am awaiting a reply, but based on other reviews, I am not optimistic.
I would strongly advise against ordering. This feels misleading and takes advantage of customers, particularly when marketing products for something as personal as women’s menstrual needs.
17 April 2026
Unprompted review
Reply from Loeah
Hey Amy,
Thank you for sharing your experience. We are sorry to hear you felt misled, as that is never our intention.
All material information for each style is listed on our webstore, so customers can check the full fabric composition before placing an order. We understand that for those with sensitive skin this is especially important, and we always recommend checking this per style before purchasing.
We also offer many styles made from natural materials such as bamboo and cotton. Everyone has their own preference, which is why you can filter by material on our webshop. On our materials page, we clearly list the exact composition per model, so you can choose what feels best for you.
Regarding the seal: as stated clearly on the packaging and on our website, once the seal is broken we are unable to accept returns for hygiene reasons. This applies even if the items have not been tried on, as we have no way of verifying the condition of the product once the seal is no longer intact. This policy is in place to protect all of our customers and is standard practice for intimate hygiene products.
We understand that the wording in our follow-up email caused confusion, and we are sorry for that. That message is intended to reassure customers who have tried the underwear on and are unsure about the fit, which is why we offer our fit guarantee. It was not intended to suggest that our returns policy had changed.
What we can offer is an exchange for a different style or size through our fit guarantee. If you would like to explore this, please reach out to us at info@lunasperiod.co.uk and our team will be happy to help find a style that works better for your skin.
X Lunã 💕
Super convenient!
The concept of a fit guarantee is extremely useful! I often don't shop online for clothes or undergarments because it's always tricky getting the right size and then there's the hassle of sending back the items for return or exchange. With fit guarantee, you don't have to worry about any of that plus you can donate the wrong sizes to someone who can benefit from them! It's a win win!
15 April 2026
Unprompted review
Reply from Loeah
Hey Fatima,
Thank you for such a lovely review! That's exactly the thinking behind our fit guarantee. Online shopping for underwear can be tricky, and we wanted to make sure sizing worries never get in the way. Really glad it works so well for you, and love that you appreciate the donation aspect too!
X Lunã 💕
Awful company - don’t buy!
I’ve had a bad experience with this company. They refuse to give a return address and deduct £17.50 from the return fee.
1 April 2026
Unprompted review
Reply from Loeah
Hey Juliet!
We're sorry to hear you feel this way. We always try to find the best solution for our customers first before proceeding with a return, which is why our team will typically reach out with alternatives.
We do provide a return address, and this is available in our return policy. As stated, return shipping costs are covered by the customer. Unfortunately, as your package was returned to the courier's sorting centre rather than our returns centre, we're unable to process a refund until it reaches us correctly.
Please get in touch with us directly and we'll do our best to get this resolved for you.
X Lunã 💕
Uncomfortable, poor return policy, loooong delivery
Arrived in packaging that said if packaging was damaged then no returns were possible. So, how are you supposed to try them on? What if they aren't the right size? Awful customer service. The pants themselves are ok. Just about. There is almost no stretch to these and the leg area is a snug fit. They aren't comfortable to wear for a whole day of your flow is light. The waist is snug too but feels ok. I purchased a Large size as I wear a 10-12 usually but I probably needed an XL from this brand, which I find slightly ridiculous for a girl that usually picks up a size 10 in shops. These pants are decent at managing your flow, I just wish they were more comfortable. Delivery took an AGE to arrive as well, about 3 weeks. I would not buy from this company again.
2 February 2026
Unprompted review
Reply from Loeah
Hey Liza!
Thanks for taking the time to share your feedback, we appreciate the honesty.
We're sorry to hear the fit wasn't quite right for you. We do offer a fit guarantee on first orders, so if the sizing isn't working out you can always exchange for a different size. We know that buying underwear online without being able to try it first isn't easy, and sizing can vary between brands, so we're always happy to help figure out the best fit for you.
Regarding delivery, we are an international company and our shipping and delivery timelines are clearly outlined on our webstore. Unfortunately couriers can sometimes experience delays that are outside of our control, but we understand that waiting longer than expected is frustrating.
If you'd like to give the right size a chance, feel free to reach out to us at info@lunascycle.nl and we'll be happy to help you from there.
X Lunã 💕
Got my money back.
So, my order didn’t arrive on time. Got my refund back. Will be ordering again soon.
3 March 2026
Unprompted review
Reply from Loeah
Hey Queeneth,
We’re sorry to hear that your package hasn’t arrived. We completely understand that this is disappointing, especially when someone was looking forward to receiving it.
Please send us a message at info@lunascycle.nl
with your order number, and we’ll immediately look into what may have happened with the delivery and help find a suitable solution.
X Lunã 💕
High quality
High qualitative material, good absorption and great service!
15 February 2026
Unprompted review
Reply from Loeah
Hey Annemarie,
How lovely to read that you had such a positive experience 🥰 That’s truly what we do it for! We put a lot of care into our materials and finishing, so it’s amazing to hear that this is being noticed and appreciated.
Thank you for taking the time to share this — it really means a lot to us 💕
X Lunã 💕
The sizes are not at all true to size
The sizes are not at all true to size. I'm normally an S, I bought an M because they indicate you have to size up. They offered 1 exchange, so I ordered L. But even their size L is too tight for me - and you can't be reimbursed once you opened the seal (but you can't fit it without opening the seal...). They are friendly, but I can not wear underwear that's too tight, especially during my period...
20 January 2026
Unprompted review
Reply from Loeah
Hey Mieke,
We’re sorry to read that this turned out this way — we completely understand your frustration. Especially during your period, you want underwear to feel comfortable and never restrictive.
We do our best to communicate our size chart and the advice to size up as clearly as possible, but choosing the right size online can sometimes be tricky. That’s exactly why we offer a fit guarantee with a first order, so you can exchange if it doesn’t feel right. We understand that opening the seal can feel confusing; this is necessary because the product is a hygiene item and is explained in our return and exchange policy on the webshop.
We’re genuinely sorry that even after exchanging, the fit still wasn’t right for you. That’s of course not the outcome you’d hope for. If you’d like, you’re always welcome to email us so we can look along with you and see if there’s anything else we can do or advise.
Thank you for sharing your experience, and we’re glad to hear you experienced our communication as friendly — that’s something we truly value.
X Lunã 💕
Not worth the wait.
Not worth the wait.
I had to wait for over 2 weeks. I thought it was from a Dutch webshop but it had to come from the U.K. (Not so sustainable)
The return policy is also a big issue. You have to pay for the return etc..
I ordered 2 sizes up and it's still a little too small for me, so I'm a bit disappointed. I'll use them, but I'll never order there again.
16 January 2026
Unprompted review
Reply from Loeah
Hey,
We’re sorry to read that this was your experience — that’s not the feeling we want to leave anyone with.
We’d like to clarify a few points. Orders are shipped internationally via our logistics partners, which can sometimes mean a longer delivery time than expected. We’re always transparent about this on our webshop, and we’re continuously working on improving both speed and sustainability within the limits of responsible production and transport.
Regarding the fit: online sizing can be tricky, and everyone’s body is different. That’s exactly why we offer a fit guarantee with a first order. If the size doesn’t feel right, we’re happy to exchange the underwear for you. You only need to pay a shipping fee of €6.95 for the exchange — no return costs are charged. If you send us an email at info@lunascycle.nl, we’ll gladly help you personally with a new size.
As for returns, our return and exchange policy is clearly available on our webshop before ordering. Because this is a hygiene product, we have to work with sealed packaging and specific return conditions, but we do try to be as fair and clear as possible about this upfront.
It’s a shame that this didn’t work out better for you, but we do appreciate you taking the time to share your experience. If you ever decide to reach out to us directly, we’re always happy to look along with you.
X Lunã 💕
Very good product and even better…
Very good product and even better costumer service. Highly recommended.
19 November 2025
Unprompted review
Reply from Loeah
Hey Anna,
That’s so kind of you to share this. We always do our best not only to provide a great product, but also to be there when you need us — so this really means a lot to us. Thank you for your trust!
X Lunã 💕
Everything is a disappointment
Everything is a disappointment. I had to wait 3 weeks for my package. Then when it finally arrived I had to send in pictures to confirm it was still sealed (how can you determine a return if you cannot open a package?) And then, only then you hear that you need to send it back to the UK for minimum 10 euro own costs.
What a hassle! Great marketing, you assume customer experience will be fine but I haven’t had this type of experience since the early days of online shopping.
17 December 2025
Unprompted review
Reply from Loeah
Hey Miranda,
We’re really sorry to hear that your experience has been disappointing. We completely understand how frustrating a longer delivery time can be, especially when you’re looking forward to receiving your order. Unfortunately, due to the extremely busy holiday period, courier services are currently experiencing significant delays. That doesn’t make the waiting any easier, and we truly appreciate your patience.
While the estimated delivery time is listed in advance on our website, we understand that this doesn’t take away the frustration when delays occur.
Regarding the request for photos of the seal when returning an item: this is required due to hygiene regulations that apply to this type of product. We understand that this may feel inconvenient and that it may have added to your frustration, which is certainly not our intention.
Our returns address is indeed located in the United Kingdom, and return shipping costs are the customer’s responsibility. This information is stated in our returns policy, though we understand it can still come as an inconvenience or an unexpected detail.
Thank you for taking the time to share your experience with us. We truly value this feedback and use it to continue improving our communication and processes.
x Lunã 💕
Ik raad Luña altijd aan iedereen aan
Ik raad Luña altijd aan iedereen aan! Het is zo comfortabel dat ik soms vergeet dat ik ongesteld ben, geen nattigheid, geen irritaties, ik verwissel elk 7, 8 uur en het gaat prima.
To my fellow autistics with sensory issues surrounding their period, I highly recommend these!
23 November 2025
Unprompted review
Reply from Loeah
Hi Jocibeth,
Wat ontzettend lief om te horen! Dankjewel voor je mooie woorden. Zo fijn dat het je zoveel comfort geeft en dat het zelfs helpt bij sensory overload. Daar doen we het voor.
X Lunã 💕
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