Loeah Reviews 

Reply from Loeah

Aug 22, 2026

Hey Kim,

Thanks for the honest feedback, that's really helpful to hear. Sizing is one of the hardest things to judge from behind a screen, which is exactly why we made the fit guarantee part of every first order.

We're also aware delivery can take a little longer than you might be used to, and we're working hard behind the scenes to speed that up. Same goes for our response times when things get busy on the customer service side.

Hope the new size turns out to be the right one. Do let us know how you get on, we'd love to hear it.

X Lunã 💕

Reply from Loeah

Aug 21, 2026

Hey Michelle,

Thanks for taking the time to write this! Landing between two sizes is something a lot of women run into, so it's good to hear our team could get you sorted quickly through the fit guarantee.

Hope the new pair feels just right. If you ever want a hand choosing a model or have any questions, just drop us a message.

X Lunã 💕

Reply from Loeah

Aug 21, 2026

Hey Rachel,

Thanks so much for taking the time to share this! Sizing is one of the harder things to judge when you're buying underwear online, so it's exactly why the fit guarantee is there. Good to know our team could get it sorted for you quickly.

Hope the new size feels spot on. If you ever have questions about a particular model, just send us a message and we'll happily help you out.

X Lunã 💕

Reply from Loeah

Aug 20, 2026

Hey Georgia,

Sorry to hear the whole thing has felt like such a hassle, that's never what we want. We completely understand why seeing that your order is being shipped from China raised questions, and we'd like to explain why we've chosen to organise our shipping this way.

Our underwear is manufactured in China, as is the case for much of the period underwear available today. Rather than producing there, shipping our stock to warehouses in different countries, storing it again and then sending each order on to the customer, we store our stock directly next to our factory. This allows us to ship orders directly to our customers without an additional warehouse or transport step in between. We've deliberately chosen this fulfilment model to reduce unnecessary transport movements and keep the environmental footprint of our distribution process as low as possible.

All details around our shipping and delivery times are also set out on our website, so you can always check what to expect before placing an order.

About the partial refund: that was only ever meant as an option, not the only route. If you'd rather send the items back for a full refund, that's absolutely fine and you're free to do so. Our customer service team can share the return address with you so you can get it sorted.

Just reply to our email and we'll pick it up from there.

X Lunã 💕

Reply from Loeah

Aug 20, 2026

Hey Sophie,

Thanks so much for the kind words! Keeping things clear and quick is something our team really cares about, so it's lovely to hear that came across.

If anything comes up or you have questions about which model suits you best, just send us a message. We're always happy to help.

X Lunã 💕

Reply from Loeah

Aug 20, 2026

Hey Katy,

Thanks for sharing this, and good to know our team could sort things out for you quickly. Sizing is one of the trickiest parts of buying underwear online, which is exactly why the fit guarantee exists on a first order. Your feedback on the size guide is noted though, we're always looking at how to make it more accurate.

Lovely to hear the quality and the colours landed well too. If you ever need a hand choosing a model or shade, just drop us a message.

X Lunã 💕

Reply from Loeah

Aug 20, 2026

Hey Stefania,

Thanks so much for taking the time to share this! Fit can really vary from body to body, so it's great that our team could help you figure out what works best for you. That's exactly why we offer the fit guarantee on a first order, so nobody is stuck with something that doesn't feel right.

Enjoy your new favourites, and if you ever have questions about other models, we're just a message away.

X Lunã 💕

Reply from Loeah

Aug 20, 2026

Hey,

What a lovely thing to read, thank you so much! Knowing you've tried plenty of other brands and still keep coming back to us really means a lot. That's exactly what we work for.

If you ever have a question or need help picking a model, just send us a message. We're always happy to help.

X Lunã 💕

Reply from Loeah

Aug 19, 2026

Hey Nikki,

Thank you so much for taking the time to write this, it really made us smile.

Sizing can be such a guessing game when you're ordering online, especially for someone else, so we're really glad the fit guarantee made it an easy fix rather than a hassle. That's exactly what it's there for.

Lovely to hear your daughter is happy with them too. We hope the next size up is spot on for her.

Thanks again for your support, and see you next time.

X Lunã 💕

Reply from Loeah

Aug 19, 2026

Hey,

Thank you so much for taking the time to leave this, it really means a lot to us.

Getting the sizing right online is never easy, which is exactly why our fit guarantee exists. We'd much rather sort out a swap for you than have you stuck with something that doesn't feel right.

We hope the new pair is spot on, and we're excited for you to make the switch. Once you're used to them, there's really no going back.

Thanks again for your support.

X Lunã 💕

Reply from Loeah

Aug 19, 2026

Hey Anna,

Thank you for your feedback. We take allegations like this seriously, so we'd like to respond openly.

Lunã is not a scam. All of our underwear is produced in our own factory, and we have never claimed to be a UK based company. We are an international business and this is stated clearly on our website, along with our shipping and returns information.

On the leaking: as we explained in our emails, each model holds a specific amount of fluid. Once that limit is reached and the fabric starts to feel damp, it's time to change into a fresh pair. If a pair reaches that point very quickly, it usually means the flow is heavier than that particular model is designed for, and a style with a higher absorbency would suit you far better.

We're not able to process a refund because the items have been used, which means they can't be returned to us. What we can offer is a replacement in a model better suited to your flow, and that offer still stands. Just let us know and we'll arrange it for you.

X Lunã 💕

Reply from Loeah

Aug 19, 2026

Hey,

Thank you so much for taking the time to leave this, we really appreciate it.

We know how tricky it can be to judge sizing when you're shopping online, so we always want you to feel comfortable placing an order knowing there's a fit guarantee behind it. If something isn't quite right, we'll happily exchange it for a size that works better for you.

It's also lovely to hear the team looked after you well. That's exactly what we hope for.

Thanks again for your support, and enjoy your pants.

X Lunã 💕

Reply from Loeah

Aug 18, 2026

Hey Katrina,

Thank you so much for this, it really made our day to read.

Quality is where we put most of our attention, so hearing it lands that way for you means a great deal. And lovely that our team looked after you well too. Recommendations like yours are honestly the nicest thing we could receive.

X Lunã 💕

Reply from Loeah

Aug 18, 2026

Hey Zoe,

Thank you so much for sharing this, we really appreciate it.

Being quick to reply matters, but actually listening to what someone needs matters just as much, so it's great to hear both came through. Looking forward to having you back.

X Lunã 💕

Reply from Loeah

Aug 17, 2026

Hey,

Thank you for taking the time to share this, it's lovely to read.

Shame about the size though, and that's something we can easily put right. Every first order comes with our fit guarantee, so you can swap for a size that actually fits rather than being left with a pair that's nearly there. Judging a size online is never quite the same as trying something on, which is precisely why we set it up that way.

Just drop our team a message and they'll get a new size on its way to you.

X Lunã 💕

Reply from Loeah

Aug 17, 2026

Hey Giene,

Thank you so much for taking the time to write this, it really means a lot to the whole team.

A lot of thought goes into the details that actually matter when you're wearing something all day, so it's lovely to hear that comes through. Having a range of styles is deliberate too, since every body is different and what works beautifully for one person won't for another.

Looking forward to seeing you back soon.

X Lunã 💕

Reply from Loeah

Aug 17, 2026

Hey Joanna,

Thanks for taking the time to share this so thoroughly, feedback like yours is really useful to us.

Sizing up when you're between two sizes works out for most people, but it isn't a rule that fits every body, and clearly not yours. That's exactly why the fit guarantee is there on first orders, so nobody ends up stuck with something that doesn't sit right.

On the packaging: we've chosen to pack orders together to keep unnecessary plastic to a minimum, though we do understand it makes trying different styles trickier. And nothing goes to waste at our end either. Underwear that comes back in good condition is donated wherever we can rather than thrown away.

Hope the new sizes turn out to be spot on for you.

X Lunã 💕

Reply from Loeah

Aug 17, 2026

Hey Lou,

Thanks so much for taking the time to leave this, we really appreciate it.

Judging a size from a chart alone is never quite the same as trying something on, so the fit guarantee is there to take that worry away. Glad our team could get a new size on its way to you quickly.

X Lunã 💕

Reply from Loeah

Aug 17, 2026

Hey Celia,

Thank you so much for taking the time to share this, lovely to read.

Getting the size right without trying things on first is always a bit of a guess, so we'd rather fix it quickly than have you sitting on something that doesn't fit properly. Great to hear the replacements reached you fast and that the quality impressed you.

X Lunã 💕

Reply from Loeah

Aug 15, 2026

Hey Zoe,

Thank you so much for sharing this, it really made us smile.

Sizing is always the tricky part when you can't try things on first, so we'd much rather get the right pair to you than leave you stuck with something that doesn't sit well. Lovely to hear our team sorted it quickly for you.

X Lunã 💕