★☆☆☆☆
★☆☆☆☆ — First-Time Customer, Last-Time Customer: Unacceptable Shipping and Customer Service
I placed my first order with LoDo Shots on October 31, 2026, paying $146.09 in full. On November 2, I received an email informing me that my shipment was “on the way.”
Apparently, LoDo’s definition of “on its way” differs considerably from that of the United States Postal Service.
As of November 5, USPS tracking still shows “Shipping Label Created — USPS Awaiting Item.” There is no confirmed carrier acceptance scan, no shipping progress, and no estimated delivery date.
What makes this particularly frustrating is LoDo’s own published shipping information. Their FAQ states that most orders leave their Indiana warehouse within one business day, with delivery typically taking 2–5 business days. Yet farther down the same FAQ page, their delivery policy states orders ship within 5–7 business days.
Which shipping timeframe are customers supposed to believe?
When I contacted customer service, I asked three straightforward questions: Had my package physically left their warehouse? Did a third-party shipping partner have it? When would USPS receive it?
Within seconds, I received a generic response signed by LoDo’s “Customer Service AI Bud.” It answered none of my questions. Instead, it repeated the tracking status I had already provided and suggested waiting until the following day before investigating.
That isn’t meaningful customer service. It’s an automated response that leaves the customer doing all the investigative work.
Creating a shipping label is not the same as shipping merchandise. While I recognize that carriers occasionally miss scans, LoDo should be able to confirm whether an order has physically left its own warehouse.
Instead, I’ve been left monitoring tracking information, documenting inconsistencies, and requesting basic fulfillment details that should be readily available.
For a company advertising “Fast Shipping” and prominently displaying a 4.8-star rating based on over 1,000 verified reviews, this experience has been extraordinarily disappointing.
To be clear, this review concerns order fulfillment, shipping communication, and customer service—not product quality. I haven’t received the merchandise, so I cannot evaluate it.
What should have been a simple $146.09 purchase has become an unnecessary exercise in chasing answers from a company that has already collected payment.
First impressions matter. LoDo has managed to turn a first-time customer into someone who has no desire to order from them again.
One star for the purchasing and customer service experience. Product quality remains unrated.