Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
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Review summary
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Reviews shaping this summary
Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more
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They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more
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I already knew that Loco scooters were excellent because friends who had previously purchased from the brand had highly recommended them. In addition, I received outstanding service from Diego Martin.... See more
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Company details
Written by the company
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
Contact info
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
- 015242062
- info@locoscooters.ie
- locoscooters.ie
4.7
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company to deal with.
Great company to deal with.
Responsive communication with a can do will do mentality. Fast delivery and called us to make sure everything was ok.
Will deal again.
Thanks
16 June 2026
Reply from LOCO Scooters
Hi Aidan,
Thanks for taking the time to leave a review.
Delighted to hear everything all went well. We really appreciate the feedback and would be happy to help again anytime.
Thanks again from the LOCO Scooters team.
Reply from LOCO Scooters
Hi,
Glad to hear the delivery was fast and that you’re happy with the scooter.
Thanks again for choosing LOCO Scooters.
Never come across a company that has…
Never come across a company that has such good quality customer service and communications. Had an issue with my son’s charger and they sent a new one out twice now. Fast and reliable and great quality services from this company. Would highly recommend
9 June 2026
Reply from LOCO Scooters
Hi Daniel,
Thanks so much for the review.
Really glad we were able to get the charger issue sorted for your son and that you were happy with the support. We always try to keep things moving quickly when something goes wrong, so it’s great to hear that came across.
Thanks again for the recommendation.
Reply from LOCO Scooters
Hi Youp,
Thanks for the great review.
Delighted to hear the delivery was quick and that you’re happy with the scooter. Hope you get plenty of enjoyment out of it.
Thanks again for choosing LOCO Scooters.
Issues with Order Accuracy, But Helpful Customer Service
Cons:
When I called to confirm that my order was ready for collection, I was told that all items were available on the agreed day. However, when I arrived to pick up my order, one of the items I had purchased had already been sold, so I ended up missing it. In addition, a charging cable was also missing from my order, even though it was claimed to have been included.
Pros:
On the positive side, John from customer service was very helpful and promptly arranged for a replacement charging cable to be sent out. Without John, my experience would have been completely negative.
8 June 2026
Reply from LOCO Scooters
Hi Ricardo,
Thanks for taking the time to leave your feedback.
We’re sorry that the charging cable was missing from the order. That’s not the experience we want you to have.
That said, we’re glad Jon was able to help and get the replacement cable arranged quickly for you.
We appreciate your patience and your honest feedback, and we’ll use this to improve how collections are checked before customers arrive.
quick delivery as described
Purchased via website quick delivery as described working fine so far
8 June 2026
Reply from LOCO Scooters
Hi Bernard,
Thanks for the review.
Glad to hear delivery was quick and everything arrived as described.
Thanks again for choosing LOCO Scooters.
had a terrible experience with Loco…
had a terrible experience with Loco Scooters' repair service.
First, it took me an entire month just to coordinate the transportation with them, which was an exhausting and frustrating process. When I finally sent my scooter in for repairs, I made sure it was perfectly packed in its original box to ensure its safety. However, they returned it to me handled very poorly, with no care whatsoever. As a direct result of this negligence during handling, the screen arrived scratched.
Furthermore, the main issue was a repair for the seat. Without consulting me or informing me at any point, they decided to make the seat permanent by gluing it with silicone. Now, it is impossible to remove, destroying the original functionality of the scooter. It is completely unacceptable to perform irreversible modifications to a customer's property without their prior consent.
I do not recommend their repair services if you value your vehicle and expect professional communication and care
8 June 2026
Reply from LOCO Scooters
Hi Marcos, sorry to hear about this experience. Just to reassure you on the seat post; we put a bead of silicone around the new bolts we fitted, as this is a potential point of water ingress and we didn't want you to end up with a more significant issue. Silicone is not glue, it is a sealant, and your scooter is not designed to have the mounting plate for the seat post removed - that stays there and only the saddle and seat post should ever be removed. To remove that base you actually would also have to remove the rear suspenion also. One of the team will reach out to you about the scratched display - if we contributed to that happening, we will certainly make it right. Apogies again
Very good 👍
Very good 👍, but the scooter is too slow for my liking, please is there anything you can do to increase the speed to at least 25 or 30kmph? I'm not enjoying the riding and I discovered many people complain the same on the Google, that's my observation, thanks
8 June 2026
Reply from LOCO Scooters
Hi Morufu,
Thanks for the review, and glad to hear you’re happy with the scooter.
The Pure Air5 is a fantastic and great looking scooter. It's also fully compliant with Irish regulations. For that reason, the maximum speed cannot be increased, as it would no longer meet regulation for use on public roads.
We understand some riders may prefer a faster scooter, but the Pure Air5 is designed to stay within the legal limit while offering a safe, and reliable ride.
We’re always here to help if you need anything else.
Good Morning
Good Morning
What made my experience great
Anna-what an employee'
Anna went out of her way to help my Granson and me
her excellent advice
She is the best representive Loco has ever had
We have recommended Loco to many our AJs friends but they must deal with Anna even if they have to travel to Blanchardstown
Thank you soooooo much
We appareciate everything
Gina Farrell
13 June 2026
Reply from LOCO Scooters
Hi Gina,
Thanks so much for the review.
That is brilliant to hear, and we’ll make sure Anna sees this. She’ll be delighted to know she made such a good impression and was able to help you both.
We really appreciate the recommendations and hope to see you again soon.
John from loco scooters customer…
Jon from loco scooters customer services went above and beyond in sorting all my queries out. He updated me frequently.
13 May 2026
Unprompted review
Reply from LOCO Scooters
Hi Shereen,
Thanks for the great review. We’re glad Jon was able to keep you updated and get everything sorted for you.
Thanks again for choosing LOCO Scooters.
Bought my third scooter from them
I’ve just bought my third scooter from this place, most recently a Kukirin G2 Master, and the experience was excellent as always.
Delivery was fast, and the in-person service was even faster. I ordered the scooter online and it was ready for collection within a few hours.
Anna was super helpful and had the scooter ready to go within 15 minutes of me walking through the door. Great service, friendly staff, and a really smooth experience overall. Highly recommended.
14 May 2026
Reply from LOCO Scooters
Hi Bryce,
Thanks for coming back to us again for your third scooter.
Great to hear the G2 Master was ready so quickly and Anna had everything sorted for you in-store. We really appreciate the continued support and the recommendation.
Enjoy the new scooter.
Reply from LOCO Scooters
Hi Ioan,
Thanks for the review.
Glad to hear everything arrived on time and that getting in touch with us was easy.
We appreciate your order.
Great service and guidance
Had visited the Portobello store, and the folks there were super helpful in guiding me on which would be the best e-bike to choose based on my requirements under the cycle to work scheme. The Blanchardstown store were also great with assembly of the cycle, giving me tips on effectively using its features, and providing everything I needed in terms of accessories and safety equipment. Would highly recommend
22 May 2026
Reply from LOCO Scooters
Hi Sabarna,
Thanks for taking the time to leave such a good review.
Great to hear both teams were able to help you choose the right e-bike, and make sure you had the accessories and safety gear you needed.
Enjoy the new bike, and thanks again for recommending us.
Diego’s excellent customer service is a real differentiator.
I already knew that Loco scooters were excellent because friends who had previously purchased from the brand had highly recommended them. In addition, I received outstanding service from Diego Martin. He was very patient in helping me choose the scooter that best suited my needs. I am very satisfied with my purchase.
17 June 2026
Unprompted review
Reply from LOCO Scooters
Hi Fagner,
Thanks for the great feedback.
We’re delighted to hear Diego was able to take the time to help you choose the right scooter for you. It’s also lovely to hear that friends had already recommended us before you came in.
Enjoy the scooter, and thanks again for choosing LOCO.
GO LOCO..
From initial contact and support from LOCO scooters was amazing , they help with the process of buying and delivery, and nothing was too much. John Kept us informed and called with Updates. would definetly recommend for future purchase of bike and accessories. - Go LOCO
4 June 2026
Reply from LOCO Scooters
Hi John Joe,
Thanks for the brilliant review.
We’re really glad to hear it all went smoothly for you. Jon will be very happy to hear the great feedback.
Thanks again, and we hope you enjoy the bike.
Professional service
Alex was very helpful, he provided all the information needed and he answered all our questions. Extremely nice and professional service.
12 June 2026
Reply from LOCO Scooters
Hi Sabrina,
Thanks for the feedback.
Great to hear Alex was able to answer your questions and give you the information you needed. We’ll make sure this is passed on to him.
Thanks again for choosing LOCO Scooters.
Staff could ne less nosey in your…
Staff could ne less nosey in your business and tried getting more money out of me for water resistance coverage..I told them i didnt need it when i first approached the counter 😊
4 June 2026
Reply from LOCO Scooters
Hi Pablo,
Thanks for taking the time to leave your feedback.
Sorry if it felt a bit too nosey on the day. We usually like to ask a few questions about intended usage so we can see if one of our LOCO Care packages might be a good fit.
Things like punctures and servicing can become expensive over time, so for customers who use their scooter regularly, having LOCO care in place is the right call.
We appreciate the feedback and thanks again for choosing LOCO Scooters.
Reply from LOCO Scooters
Hi Katarzyna,
Thanks for taking the time to leave your feedback.
Glad everything went well overall, and we appreciate the comments on delivery time and email response.
Thanks again for choosing LOCO Scooters.
Helpful and knowledgeable staff!
I'd definitely recommend loco scooters to anyone who's considering a purchase. I found them great to deal with remotely, and I'm guessing it'd be even better being able to go into the shop and chat.
I bought an eCargo bike through the bike to work scheme. The Loco crew were extremely helpful and responsive - in particular Jon Barton who went the extra mile with advice and customer service and follow up calls. The bike was delivered a lot earlier than I expected too.
It's been really fun getting out and about on two wheels again - can recommend the Fiido T2 as well.
11 June 2026
Reply from LOCO Scooters
Hi Alison,
Thanks for such a thoughtful review.
We’re delighted to hear the eCargo bike arrived earlier than expected and that the team were helpful throughout the Bike to Work process. Jon will really appreciate the mention as well.
Great to hear you’re enjoying the Fiido T2.
Got G2 scooter delivered on 6th of June…
Got G2 scooter delivered on 6th of June emailed by and forth to say it’s nt charging and still nt sorted
3 June 2026
Reply from LOCO Scooters
Hi Roisin, sorry to hear about your recent experience. I have looked into it and can see that my colleague is over and back with you by email, trying to troubleshoot this issue with you, as you have discarded the box, which makes it harder to physically return the product. We hope to resolve this matter today. Apologies again.
Update: we were unable to troubleshoot remotely, so we're shipping you an empty box to help you to send it back. Hopefully once this is resolved you will have a different opinion of us - we are doing everything we can to assist.
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