LockTrip Reviews 109

It's annoying how the price fluctuates whilst you are making a booking. Also I found the payments system, paying from overseas, very difficult blocking card because it had a card with an overseas address etc.
I will try Locktrip again, though.

The price was cheaper than other places and easy to book

The best price on the market.

Smooth and easy booking process. I was looking for a hotel in Sydney for 14 days. Locktrip offered the best rate by far for the selection of hotels I had in mind.
Definitely recommend it.

I would like to thank customer support, they were great! Very fast replies and great support.

I had an amazing experience with LockTrip!
I had booked 3 hotels for my trip to Dubai, all of which were non-refundable at the time I needed to cancel (the free cancellation period had already expired). Due to unexpected flight disruptions, I had to cancel my entire trip.
However, LockTrip support team handled my case with so much care, understanding, and professionalism. They responded to every single one of my emails incredibly fast — often within just a few minutes — and despite the strict hotel policies, they managed to successfully negotiate with their partners and helped me get a full refund for all my bookings. Everything was resolved in a very short time, and I already have all the money back in my account.
I am beyond satisfied and honestly so positively surprised. This experience has given me a lot of trust in their service, and I will definitely continue using LockTrip in the future.
I highly recommend them to everyone — truly outstanding customer support and service!

Easy search and easy checkout. Best prices on the market! Highly recommended!

Great prices with genuine savings. I like the app and website although both are glitchy, crashing and prices changing. But it seems to be the best value hotel booking site.

Easy booking, great help with ai chat support, great price

LockTrip is the best hotel booking platform in the world! I’ve been using it for years and they always surprise me with incredibly good prices. Their support team is simply amazing – they respond quickly and are always helpful whenever I have a question or run into an issue. Ever since I discovered LockTrip, I haven’t used any other booking platform.

I gave this company a second chance and booked a room, only to be contacted later and told the booking was "unsuccessful." This follows a series of systemic issues with their platform. I initially attempted a booking where the payment didn’t go through, and when I tried a second time immediately after, the price had jumped by 50 euros. While the support team was initially responsive and promised to escalate the issue to management to "make it up to me," the handling of my claim was completely unprofessional. Management simply shifted the blame to my card rather than taking responsibility for their own platform error.

Based on this experience, I question the fact they have partnerships with the hotels they advertise. As a first-time user, I found the customer service awkward and the platform entirely unreliable. I would not trust them again and strongly recommend staying away. I will be raising a formal claim with the local consumer protection authority to review their practices.

First time I booked via LockTrip, everything finally worked well.
Managed to find room of a certain class at TTC Rihana Resort El_Gouna that was not available in any other channels.

I just hope to receive also confirmation from the hotel at the time when booking is confirmed by LockTrip. This would create surety of successfully reserved accomotation. Customers Support helped us to get the ok from hotel, and we were Happy with that.

Definitely recommended!

Ekuvita

Locktrip is an hotel reservation platform similar to Booking or Agoda. I had been tracking hotel prices here for a while — the prices were usually good, but I always had the fear of “What if we have problems at the hotel with the kids?” So for the first time yesterday, I gathered the courage to make a hotel reservation.

Yesterday, I completed a reservation through this website — including the tax I paid at the hotel — for 260 EUR, whereas the cheapest price online was ETStur’s(Turkish hotel website) price of 305EUR.

I didn’t face any issues during check-in or check-out.

From now on, I can say it has moved to the top of my list of websites to check when searching for hotels.