Bought the Souber Tibbe lock picks, clockwise and anti-clockwise. Easy to order, arrived quickly and most importantly- they work. One happy customer
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good selection of locks with clear dimensions of the locks enabling an accurate replacement to be selected. Price was very reasonable, delivery was very quick. A very good all round service
Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.
Company replied
Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ord... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.1
Great
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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Stock availability
Ordered products that were available but they weren’t actually in stock. Kept been told it would be another months before they heard from their supplier. Waited months and nothing changed.
17 September 2025
Unprompted review
Quick service very good
26 August 2025
Website easy to use
Website easy to use, ordered and arrived - brilliant job - thank you.
27 August 2025
Their good attitude was the best omen I…
Their good attitude was the best omen I could have had for a better service, and this proved correct. Thank you Lockstation
27 August 2025
Quick postage great quality item
26 August 2025
Excellent service and easy to find product on the website
Very easy to find product on the Lockstation website from a wide range available at extremely competitive price. Excellent service delivery etc.
2 September 2025
Quick delivery and great customer…
Quick delivery and great customer service. I ordered the wrong part but the team quickly organised the return and sent the correct item. Many thanks.
28 July 2025
Great service thanks
28 July 2025
Arrived on time
28 July 2025
Poor experience – Feels like they have purposely tried avoid refund.
I ordered a lock that I no longer needed, so I returned it, unused and in perfect condition. The company refused to issue a refund because I had stuck the return label directly onto the box, supposedly making it “unsaleable.” For the record, this wasn’t branded packaging - just a plain white box with no logos, images, or instructions.
It’s hard to believe a company like this one doesn’t have access to spare packaging for something as basic as a lock. This feels less like a genuine policy issue and more like an excuse to withhold refunds. In my view, it’s poor customer service and a bad-faith approach to doing business.
30 July 2025
Unprompted review
Reply from Lockstation
Hi Darren,
Thank you for your feedback.
We're sorry to hear you're unhappy with your recent experience. We always aim to be as transparent as possible, and we appreciate the opportunity to clarify the situation.
While we understand you returned the item unused, unfortunately, it arrived back to us damaged. The packaging was not suitable for resale due to the return label being affixed directly to the box, which is clearly stated in our returns policy.
As per our terms and conditions, which are available on our website and accepted at the point of purchase, items must be returned in a resaleable condition to qualify for a refund.
We do our best to assist wherever we can, but in this case, the product was not returned in a condition that allows us to resell it. We genuinely regret any frustration this has caused, but we must apply our policy fairly to all customers.
Kind regards, Kirsty
Great Company
Ordered on Tuesday with me by Thursday and lock fitted in my Upvc Door perfectly.
Great service, Thank You.
16 July 2025
Unprompted review
Customer service is very rude
Customer service is very rude. not professional. i ordered item on 26th June 2025 . Still haven't received the parcel. i called the customer service and the lady dont want to hear any thing and the middle just hang up the phone. Dont buy anything from them.
Very very bad service.
Shipment #000161271 for Order #1200107998
2 July 2025
Unprompted review
Great service
Great service, super quick delivery and product was spot on. will use again. Thanks
24 June 2025
Unprompted review
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