Locksmiths & Locks Ltd Reviews 

947
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and knowledgeable when arriving to handle vehicle issues. Consumers also deeply appreciate the prompt and efficient service provided, frequently noting that technicians work exceptionally quickly, explain the entire process clearly, and resolve problems smoothly without any hassle. Some reviewers were not happy with communication issues, noting difficulties reaching support and long waiting times for updates. A few people mentioned having to chase updates multiple times or experiencing unexpected scheduling delays before a technician finally arrived at their home or vehicle.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals, efficient key replacements, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the locksmiths and technicians as... See more

Response time

Reviewers express appreciation for the fast response times and prompt appointment arrangements. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and professional... See more

Customer communications

Customers consistently note positive experiences with customer communications, highlighting that the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our replacement key was taken care of by a really friendly service agent and he took care it in about 30 mins after ensuring all was working correctly before leaving. Great service and reliable.10/10

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more

Rated 5 out of 5 stars

I accidentally locked my car keys in the boot. After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from s... See more

Rated 5 out of 5 stars

Arrived well before the estimated time of arrival, without any fuss the locksmith had my new key programmed and cut within a brief period of time. Really friendly service. Super professional. And so m... See more


Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

947 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(947)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

🌟 🌟 🌟 🌟 🌟

I recently used Locksmith & Locks service and couldn’t be happier with the experience. From start to finish, the process was smooth, quick, and completely stress-free.

The technician arrived promptly and was incredibly professional and friendly. They explained everything clearly, so I knew exactly what to expect. What really impressed me was how efficient they were — within a short time, I had a perfectly working replacement key in my hand, programmed and ready to go.

The pricing was fair and transparent, with no hidden surprises, which I really appreciated. It’s not often you find a service that combines speed, expertise, and great customer care so well.

I would absolutely recommend this service to anyone who needs a car key replacement. Reliable, convenient, and top-quality work — they really exceeded my expectations!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

An immediate appointment was booked for me. The technician arrived early but waited outside until the appointment time. The technician was quick and done the job within 45 minutes.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I have RAC key cover and these guys…

I have RAC key cover and these guys were great in installing a new spare key. They had to replace the KVM module in my car as JLR only allow 2 keys to be coded per KVM, so it took a few hours to do. But the guy who sorted it out was great, down to earth and just an overall pleasure to have round.

A tip for any JLR car owners. You need to put the car in ‘service mode’ for a new car key to be coded. The only way to do this is to have the JLR Remote app, and you need a subscription. I called JLR and they gave me a weeks free subscription just to get it done. Super helpful.

19 March 2026
Unprompted review

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