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Locksmiths & Locks Ltd Reviews 

947
•
TrustScore 5 out of 5

4.9

Emergency Locksmith Service
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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and knowledgeable when arriving to handle vehicle issues. Consumers also deeply appreciate the prompt and efficient service provided, frequently noting that technicians work exceptionally quickly, explain the entire process clearly, and resolve problems smoothly without any hassle. Some reviewers were not happy with communication issues, noting difficulties reaching support and long waiting times for updates. A few people mentioned having to chase updates multiple times or experiencing unexpected scheduling delays before a technician finally arrived at their home or vehicle.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals, efficient key replacements, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the locksmiths and technicians as... See more

Response time

Reviewers express appreciation for the fast response times and prompt appointment arrangements. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and professional... See more

Customer communications

Customers consistently note positive experiences with customer communications, highlighting that the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our replacement key was taken care of by a really friendly service agent and he took care it in about 30 mins after ensuring all was working correctly before leaving. Great service and reliable.10/10

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more

Rated 5 out of 5 stars

I accidentally locked my car keys in the boot. After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from s... See more

Rated 5 out of 5 stars

Arrived well before the estimated time of arrival, without any fuss the locksmith had my new key programmed and cut within a brief period of time. Really friendly service. Super professional. And so m... See more

Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed

Contact info

4.9

Excellent

TrustScore 5 out of 5

947 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(947)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exceptional customer serice

Boiling hot, no shade day and a 30 minute job turned into 4 hours thanks to our ignition having been replaced at some point but the locksmith was very efficient and goodnatured throughout and overcame every problem he encountered

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Very convenient indeed. Polite and helpful staff explained everything and made it easy. The key technician called ahead and arrived on time. No complaints at all and no hesitation recommending this company. A1!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Really easy process - they came to my house and twenty minutes later, I had a new, original quality key. I would 100% recommend Locksmith & Locks.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing from the time he arrived my car key was sorted I can’t not recommend enough very lovely man

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Kept me waiting all day no update…

Kept me waiting all day no update unless I rang them

16 June 2026
Unprompted review
Locksmiths & Locks Ltd logo

Reply from Locksmiths & Locks Ltd

We're sorry to hear about your experience. This is certainly not the level of service we normally provide, as reflected in our other customer reviews. We have sent you a request for more details so that we can investigate what happened and address any issues. We appreciate your feedback and look forward to hearing from you.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Very patient despite issues programming the new fob, and didn't finish until fully satisfied that the new key worked perfectly.
Hopefully won't have to use again, but if I did, I would have no hesitation in calling Locksmiths & Locks in future, and would highly recommend to others.

11 June 2026
Unprompted review

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