Jonathan and Jordan were most helpful in what was effectively an emergency situation. I cannot thank them enough. Arrived whe they said they would, with updates on the way.
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Brilliant service Came when he said he would and would not give up on fixing my awkward stuck window lock in my bedroom Great communication and work done at a great price Thanks so much
Fantastic service provided by Jonathan. Full house lock change provided also realigned our door and fixed a broken lock mechanism after delivery of large items. Jonathan arrived in ten minutes out of... See more
Company replied
Excellent! Look no further for a locksmith! This is the best in the business. What was a very emotional morning due to a deadbolt lock being stuck preventing me from leaving on a sunny, bright bank ho... See more
Company replied
Company details
Written by the company
Here at Locksafe Locksmiths we cover all aspects of door and window lock repairs and replacements! All emergency locksmith call-outs 24/7 Here at Locksafe Locksmiths NW we have over 23yrs experience supporting the community of Merseyside gain entry to their properties using non-destructive entry. We are also an approved contractor of the Master Locksmith Association (MLA) We are available 24/7 for all your emergency locksmith call outs, we specialise in repairing and replacing all door locks including UPVC, composite and wooden!
Contact info
Garden Lane, L9 9EB, Liverpool, United Kingdom
- 0151 321 4155
- locksafelocksmiths@googlemail.com
- locksafelocksmithsliverpool.co.uk
4.9
Excellent
158 reviews
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Would not recommend this company.
Would not recommend this company.
Fixed our door in the summer time then I had another issue so he came back and said it was something different again. The first job he had to replace the mechanism and it cost £210 which was fine but still very overpriced. Then when the door was sticking so he came back and told me it wasnt alined and this would only get worse and this would cause the mechanism to go again so I decided to let him sort it. However he did not inform me that it was simply drilling the catch a tiny big bigger so the door would latch, this took him less than 3 seconds and he charged me a further £60. I felt conned and really disappointed that I gave this company so much money and if the job was explained to me I definitely would not have gave this man more money for such a little job. I would definitely not recommend or use them again!
23 November 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Bea
We have received your review and would like to take this opportunity to respond and offer our side of the story.
As stated we attended your home in the summer and replaced your mechanism. We explained everything about what was needed for the door to be in full working order and even took the time to show you the part in the magazine and how much it would cost before we carried out any work, therefore we did not over charge or con you, as you agreed the price before we completed the job. Everything was explained thoroughly and with the detail you have provided in your review, this shows we did discuss everything with you as the information provided is correct.
The second call out was nothing to do the work we had conducted previously, your door had swollen due to the change in weather causing it not being able to lock into position correctly and needed rectifying before it broke the part we had fitted, as we showed you on the day when the door was in the open position the mechanism was working perfectly. The cost we charged was the labour charge for us on the day and for us to fix the issue. This did not take ‘3 seconds’ as stated but we are sorry you feel that way.
Here at Locksafe Locksmiths we have provided you with a genuine service and always pride ourselves in offering the best prices we can for all customers. We as a company feel the review you have left is unfair, considering we talked you through the whole process, attended when we said we would and discussed any prices before conducting any work.
Kindest Regards
Locksafe Locksmiths
Fixed the front door lock
Amazing service as they fixed the front door lock and the living room window,great price and would recommend them to.anyone
20 November 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for taking the time to review your experience of Locksafe Locksmiths Kev, glad we could solve the issues you had with your door and windows.
Excellent.Prompt…
7/11/24 Key snapped in lock.Prompt response, on time, pricing explained,options made clear,excellent service.Friendly approach,completed job in good time,would highly recommend.
7 November 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review Karen, glad we could be of assistance.
Many thanks
Locksafe Locksmiths
Excellent service
My Nan's carers called to say they couldn't get in to her house as the door wouldn't open from the outside. I contacted Locksafe; Jonathan was polite, understanding and very prompt. Communication was excellent (I live 100 miles away and could not get to Nan's to help), Jonathan responded quickly and professionally and was able to replace the faulty lock as he already had one in the van. Nan was happy and we were hugely relieved. Highly recommend
22 August 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Gail, thank you for taking the time review your experience with Locksafe Locksmiths. So glad we where able to help when you needed it.
Many thanks
Locksafe Locksmiths
Highly recommended
Came recommended after we found ourselves locked out of the house. Very impressed with the quick response and professional service. No damage to the door or lock and we were back in the house swiftly. Saved us a load of hassle and further expense. Great job and would highly recommend.
26 July 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Mark
Thank you for taking the time to review your experience of Locksafe Locksmiths. We always aim to provide an excellent service and glad that this was the case for you
Many thanks
Locksafe Locksmiths
Amazing service
Great in communication.Came on the same day I rang, was in and out, quick and efficient. Very good customer service
4 July 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review Katrina, glad you were happy with the service provided
Many thanks
Locksafe Locksmiths NW
Great service
Came out next day and fixed 4 broken window locks. Pleased with service received. All locks now sorted.
12 June 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for taking the time to review our services, happy to have helped and sorted the issue with your windows
Excellent service by Emmy
Excellent service by Emmy. Lost keys to car and Emmy came next day and produced a new key within 2 hours at a reasonable price
Highly recommended
16 May 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review
Was stuck in the building and couldn’t…
Was stuck in the building and couldn’t get out, rang this company and they saved me and opened the door within 30 min, couldn’t recommend these enough
23 April 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Emma
Thank you for taking time to leave us a review and were happy with the service provided!
Many thanks
Locksafe Locksmiths
Amazing service and really great price
Amazing service and really great price, they came out and fixed the lock on the front door
17 April 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Laura
Thank you for taking the time to leave us a review and you were happy with the service provided!
Our engineers aim to resolve all issues the same day, thank you again for choosing Locksafe Locksmiths
Reply from Locksafe Locksmiths NW Ltd
Hi David
Thank you for using Locksafe Locksmiths Liverpool and leaving a positive review.
We our happy that our engineer was able to repair and resolve your issue on the same day
Kind Regards
Locksafe Locksmiths NW
Thank you so much for coming out…
Thank you so much for coming out straight away , amazing service, really polite contractor, and door is now working as new, 5 star service ! Definitely recommend, thank you so much ! .
8 April 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Natasha
Thank you for using Locksafe Locksmiths Liverpool and leaving a positive review.
We our happy that our engineer was able to repair and resolve your issue on the same day
Kind Regards
Locksafe Locksmiths NW
Needed a repair done for my business…
Needed a repair done for my business door, came out within an hour, talked me through what was needed and completed the repair promptly and professionally. Great service, definitely recommend
28 March 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Marion
Thank you for using Locksafe Locksmiths Liverpool and leaving a positive review.
We our happy that our engineer was able to repair and resolve your issue on the same day
Kind Regards
Locksafe Locksmiths NW
Would recommend
Phoned this morning as having problems with the lock on front door.
Jonathan came out within a couple of hours. Changed the lock and cut me an extra key.
Friendly guy, quick service, reasonable price.
13 March 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi Jenna, thank you for the review! Glad we could resolve the issue the same day.
Many thanks
Jonathan
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review! We are that are engineer was able to resolve your issue today!
Jonathan did a great job
Jonathan did a great job. Easy to deal with, came same day and arrived on time. I would definitely use again and recommend to friends and family.
26 February 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review Sheila! Glad you were happy with the service from Jonathan and Locksafe Locksmiths.
Emergency Lock Out!
Called this company as I was locked out of my house. Attended within 20mins and gained entry without the need for a new lock and no damage to my door. Very professional, would highly recommend
1 February 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review and using Locksafe Locksmiths!
My 97 year old Mum's carers key snapped.....
My mother's front door key snapped when her carers were trying to get in. Jonathan of Locksafe arrived within minutes to allow mum's carers to gain entry.
Brilliant thanks Johnathan.
19 February 2024
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the kind review, we are happy that we could resolve the issue for you
Great Service
Called Jonathan on a Sunday/New Year's eve as lock had broken.
He said he would be there within the hour which he was, and lock was changed and additional keys given.
Great service would definitely use again.
31 December 2023
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Thank you for the review, thank you for using Locksafe Locksmiths!
***********Do not use this company…
***********Do not use this company *********
Waited 1hr and 25minutes for a pre booked appointment called them x6 times and sent messages progress chasing no phone call back very poor customer service.
Have received 2 very arrogant phone calls advising THEY are imposing a cancellation charge ‼️
I will be taking this matter further
Never received such poor customer service
17 November 2023
Unprompted review
Reply from Locksafe Locksmiths NW Ltd
Hi John
We are sorry you have experienced such a unprofessional service, unfortunately this was not us. You must be getting us mixed up with another company.
1. We have no record of the booking on our system
2. We NEVER charge a cancellation fee and would NEVER call a customer threatening with this.
Here at Locksafe Locksmiths we pride ourselves on customer service and customer satisfaction.
Here at Locksafe Locksmiths pride ourselves on providing customer satisfaction.
Many thanks
Locksafe Locksmiths
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