Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... See more
Stock out of stock and for almost 3 weeks, causing issues at work due to running out of that item in store before the new order eventually reaches store. Aprons 3 weeks previous order Current orde... See more
Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... See more
Company details
Written by the company
Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.
Lockhart Catering Equipment
Written by the company
- We're committed to consistently improving service!
- We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.
30 Day Money Back Guarantee
To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.
The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.
Contact info
Lockhart House, RG7 4XE, Reading, United Kingdom
- 03701 678678
- websales@lockhartcatering.co.uk
- lockhart.co.uk
4.0
Great
709 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good on time service.
11 January 2023
I’m still waiting for delivery
6 January 2023
Really prompt service
Really prompt service. I placed my order Thursday 15th December and it arrived Saturday 17th. Highly impressed.
17 December 2022
Don’t use while Royal Mail is on strike
Not received as they have posted out with Royal Mail while the company is on strike.
13 December 2022
Reply from Lockhart Catering Equipment
Hello, thank you for your response and apologies you've experienced issues with your order on this occasion. We have looked into your order and found that it was delivered successfully by Parcelforce. We would like to reiterate that we do not use Royal Mail, as our key distribution partner is Parcelforce. If you have any queries about this or any other deliveries or orders, please do ring our customer service team on 03701 678678. Kind Regards, Simon
Still waiting for items
Still waiting for items, no information and you have invoiced me for the money.
6 December 2022
I have been using Lockhart for quite a…
I have been using Lockhart for quite a while. My delivery is still not here. All that I was offered was a tracking number. I think that if you use a company for delivery, you should be held accountable. Thus is the downside.
8 December 2022
They always make sure you are well…
They always make sure you are well informed about
the progress of your order.
21 November 2022
Great service!
Broad range on the website to order from and was all delivered the next day!
30 November 2022
Professional and quick service.
24 November 2022
Fast delivery and service
21 November 2022
Over 30% of the order damaged upon…
Over 30% of the order damaged upon delivery. Passed onto 3 different departments before matter could be dealt with. Still waiting for replacements
18 November 2022
Speedy delivery
15 November 2022
Good price & quick delivery
16 November 2022
Helpful and efficient and very friendly…
Helpful and efficient and very friendly staff. Great service.
9 November 2022
Easy ordering online and delivered the…
Easy ordering online and delivered the next day as stated.
14 November 2022
Great service and delivery
10 November 2022
Shortage of 1 glass in box of 6
One box of glasses only contained 5 glasses not 6,already sent email to you about this
8 November 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.