Lock Fitter Ltd Reviews 

284
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that replacement door handles and security keys arrive promptly, often within twenty-four hours. Consumers also highlight the incredible helpfulness of the team, who consistently offer expert advice and quick responses to ensure everything fits correctly. Some reviewers were not happy with occasional delivery delays or situations where packages took significantly longer than expected to reach their destination. A few people additionally mentioned minor communication hiccups, such as waiting for necessary authentication emails or experiencing small administrative snags during the initial checkout process.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt and super fast... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently great experience from start to... See more

Order

Customers consistently note positive experiences with order processes being straightforward and easy to... See more

Product

People report positive experiences with product, highlighting top quality and great value. Consumers note... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items However all"s well that ends... See more

Company replied

Rated 5 out of 5 stars

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of exp... See more

Company replied

Rated 5 out of 5 stars

Really simple website and order process. I did end up ordering the wrong colour handle, but when I called they were very helpful arranged an exchange. The new handle arrived the next day. I've had... See more

Company replied

Rated 5 out of 5 stars

After my door lock jammed I searched for a replacement and found Lock Fitter Ltd could supply what I needed. Dave contacted me quickly to offer expert support and advice in a friendly manner which e... See more

Company replied


Company details

  1. Locks Supplier
  2. Door Shop
  3. Door Supplier
  4. Hardware Store

Written by the company

Tthe UK’s trusted security hardware service offering unparalleled expertise and security solutions to both residential and commercial clients. Our commitment is to your safety, ensuring that your lock systems are robust, reliable, and tailored to your specific needs. Our Story Founded in 2016, Lock Fitter began with a simple goal: to provide top-notch home security services with a community-focused approach. Our journey started in the heart of Nottinghamshire and our online store now services the nation, thanks to our dedicated team and loyal customers. Our Mission At Lock Fitter, we strive to deliver not just services but peace of mind. Our mission is to keep your premises secure with state-of-the-art technology and skilled craftsmanship. We are constantly scoping the market to stay ahead in the ever- evolving world of security. Our Team Our team comprises experienced professionals who are passionate about security and customer satisfaction. We believe in continuous training and development to ensure our team are equipped with the latest skills and knowledge in the industry. Why Choose Us? Expertise: With years of experience, our team offer expert advice and solutions. Bespoke Solutions: We provide customised lock and security solutions to fit your unique requirements. Transparent Pricing: We offer competitive pricing with no hidden fees, ensuring you get value for your money. We invite you to discover the Lock Fitter difference. Whether you need an emergency lock repair, security system installation, or a consultation, our team is here to help. Trust us to secure what matters most to you. For more information or to schedule a service, contact us today on 01623 334433 or via our website. Lock Fitter – Your Security, Our Priority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(284)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Very helpful advice from Dave prior to ordering new Ultion key. Very quick delivery good communication through out ordering process. Thank you. I thought a signature was required by delivery company but item was just push though letterbox.

10 December 2025
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Reply from Lock Fitter Ltd

Glad we could help 🙂

Rated 5 out of 5 stars

Great company and service.

I ordered the locks and keys I needed and received a phone call from them, offering me options on the keys and informing me that they'd be with me in a few days.
The arrived on time and worked perfectly. Really impressed with the company and the personal touch to call and offer me the options presented to me. Very good customer service. I would definitely use them again.

4 December 2025
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help Edward 🙂

Rated 5 out of 5 stars

Realignment of front door

2nd time that we have used Owen locksmith very professional company . Ryan arrived on time , got on with the job and demonstrated what he had done . I wouldn’t use anyone else

25 November 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Good quality product, delivered within 24hrs

24 November 2025
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Reply from Lock Fitter Ltd

Glad we could help Paul 🙂

Rated 5 out of 5 stars

Excellent service- website was clear…

Excellent service- website was clear and factual. Apple Pay makes it easy. Super fast delivery. They even called to check my delivery address! Top class

19 November 2025
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Reply from Lock Fitter Ltd

Glad we could help Matthew 🙂

Rated 5 out of 5 stars

Your company delivered the key next…

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items

However all"s well that ends well Thank you Peter Bull
The keys fit the doors which is the main thing !

12 November 2025
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Reply from Lock Fitter Ltd

Glad we could help Peter 🙂

Rated 5 out of 5 stars

Great Service

Very easy to deal with and actually listen.

10 November 2025
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help Glenn 🙂

Rated 5 out of 5 stars

Thank you so much!

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of expected delivery date. Thank you so much!!

4 November 2025
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 🙂

Rated 5 out of 5 stars

My experience of this company has…

My experience with this company has been very positive.
We ran into a couple of problems, and they were dealt with promptly and politely. The problems occurred due to my lack of knowledge by the way.
This is now the company I would go to with anything lock related.

15 October 2025
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we made a good impression Mary 🙂

Rated 5 out of 5 stars

Great

Quick and easy web site, keys came within a few days

23 October 2025
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help Guy 🙂

Rated 5 out of 5 stars

Easy to order

Easy to order, delivery next day, hard to beat that kind of service!

20 October 2025
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help Kevin 🙂

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