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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and stylish designs, often noting their versatility and durability over time. Many people appreciate the unique aesthetic and the fact that the items stand out from other brands. The overall sentiment highlights the excellent craftsmanship and the comfortable fit, making them a preferred choice for many. However, some customers experienced significant issues with delivery, receiving incorrect items, or facing long delays in order fulfillment. A few other people also felt that customer service was unresponsive or unhelpful, particularly when trying to resolve returns or faulty products. There were also instances where product quality was a concern, with some items showing structural flaws or premature wear despite casual use.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the high quality, comfort, and stylish... See more

Quality

Customers consistently note positive experiences with quality, highlighting the premium feel, durability, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and prompt... See more

Order

Consumers find order experiences to be ambiguous, with some reporting significant issues. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I continue to be really impressed with these trainers (just got my 5th pair !!) super comfortable for everyday wear and you can feel the quality straight away. Even better knowing they are made from r... See more

Company replied

Rated 5 out of 5 stars

Every time I purchase LOCI products they are delivered in a timely manner, the product quality is high and I am have people make positive comments on the brand when I wear it. I have had the trainers... See more

Company replied

Rated 5 out of 5 stars

Loci has easily become one of my favorite sneaker collections over the past two years. I own about 5 pairs and each of them are the most comfortable sneakers I own. Highly recommended

Company replied

Rated 5 out of 5 stars

Never received this many compliments and questions on my shoes. 3 pairs in, VOLT are my personal favourite but they’re all comfortable and holding up very well! Easy to clean too. 👍

Company replied


Company details

  1. Fashion Designer

Written by the company

LØCI offers the perfect balance of style and sustainability. Eco-lux & Vegan LØCI’s very foundation is about what customers want today. A British mission driven brand that uses its profits to help save sealife. LØCI is here to change the game.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loci has easily become one of my…

Loci has easily become one of my favorite sneaker collections over the past two years. I own about 5 pairs and each of them are the most comfortable sneakers I own. Highly recommended

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Seemless end to end

Seemless end to end. Loved the experience.
Those shoes are magnificent. Bought my fifth pair in 3 years.

21 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Never received this many compliments…

Never received this many compliments and questions on my shoes. 3 pairs in, VOLT are my personal favourite but they’re all comfortable and holding up very well! Easy to clean too. 👍

25 December 2025
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Comfortable, Stylish & Sustainably Made

I continue to be really impressed with these trainers (just got my 5th pair !!) super comfortable for everyday wear and you can feel the quality straight away. Even better knowing they are made from recycled plastic, so you are getting both comfort and a more sustainable choice. Bravo

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

I love my Loci’s

I love my Loci’s - I have several pairs and wear them all the time. They are extremely comfortable, great quality, and always come out with new and interesting designs.

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

I bought multiple pairs from Loci

I bought multiple pairs from Loci. They feel great, I get a lot of compliments. I even once ordered the wrong size and they swiftly send the right size at first ask. Great service, great company.

12 March 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Love LØCI

Love LØCI. Most comfortable shoes I own. And look awesome too! 💥

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Wonderful team and service

Wonderful team and service. The quality is exceptional and I’ll be absolutely back again for more shoes!

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Every time I purchase LOCI products…

Every time I purchase LOCI products they are delivered in a timely manner, the product quality is high and I am have people make positive comments on the brand when I wear it. I have had the trainers for years and they never go out of fashion or slow me down, they have stood the test of time and are they are more comfortable than ever!

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

super comfortable sneakers

super comfortable and stylish sneakers. Will buy again

22 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Excellent sneakers

Excellent sneakers - look amazing, great quality. Have bought 5 pairs over the last 3 years, not one issue and always top customer service.

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

The most comfortable shoes I’ve owned

The most comfortable shoes I’ve owned. It’s like walking on air. Love their eco friendly positioning. Every order has gone perfect with quick delivery. Customer service has always been quick and responsive. Great company!!

14 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Sustainable company

Sustainable company, apparel, stylish from a stylist and performance, coach, footwear, chic and versatile. Top company, right motto.

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Absolutely love my Loci sneakers

I couldn’t be happier with my Loci's. From the moment I took them out of the box, you can tell the quality is on another level. The design is clean, modern and really versatile – they go with pretty much everything i am wearing, and I use them for the gym, which means I don't have to carry multiple sets of shoes.

Comfort-wise, they’re excellent. I’ve wear them all day most days, and they still feel great, which isn’t always the case with new trainers. They feel well-made, supportive and durable.

What I also really like is the sustainability aspect. It’s great to wear something that not only looks good but is also made with more responsible materials.

Overall, a brilliant purchase. Stylish, comfortable and high quality – I’ll definitely be buying another pair.

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

LOCI has the best founders

LOCI has the best founders, they care about product excellence, quality, craft and above all else they listen to their customers. They do it for the people. The shoes are sick and they remain culturally relevant

Very good footwear brand, great story

23 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 5 out of 5 stars

Great comfortable shoe

Great comfortable shoe, arrived on time, fit really well and great customer service!

20 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Thank you so much — this genuinely means a lot to us. We put a huge amount of care into everything we do, from the materials we use to the experience we try to create, so knowing it's landing well is the best kind of feedback we can get.

We hope you love wearing them as much as we loved making them.

The LØCI Team

Rated 1 out of 5 stars

If I could give them a zero I would

If I could give them a zero I would. Abysmal costumer service. Ordered a pair of jeans in the correct size February, and did not receive them untiled of March, over a month. They sent the wrong size!
I then ask them if I could to return incorrect item and for Lociwear to send correct size. They refuse and their solution was for me to take them, and my expense, to take them to a Taylor and have the altered. How do you make Jeans them longer?? They other solution was for me at my expense to ship them back to Japan They have my money and I have a pair of pants that I cannot wear. Never buy from Lociwear Again

3 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

We're sorry to hear about this experience — it sounds genuinely frustrating and that resolution was not acceptable.

However, we believe this review may have been left for the wrong company. LØCI is a footwear brand — we don't sell jeans, and we have no connection to Japan-based operations or fulfilment.

We'd encourage you to check your order confirmation to make sure you have the right company, and we hope you get this resolved quickly. If you did purchase footwear from us and have an issue, we're always happy to help at support@lociwear.com.

Rated 1 out of 5 stars

Quality doesn’t match price & 4 months for a refund

Bought a pair of trainers in December 2025 and returned them the same week as didn’t feel great quality for the price. Only just received my refund in April 2026, exactly 4 months later.

16 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

We're really sorry about this — a four month wait for a refund is not acceptable and we completely understand your frustration.

On this occasion, an automated processing failure meant your refund wasn't triggered after we received your return. As soon as we became aware of the issue, your refund was processed immediately. We've since identified and resolved the automation failure to make sure this doesn't happen again.

We'd love the opportunity to make this up to you. Please reach out to us at support@lociwear.com and we'll do what we can.

Rated 1 out of 5 stars

Poor Customer service order not arrived

I made an order on 3rd April expecting delivery in 3 days I have had no updates and no delivery yet.

I have tried to contact LOCI through Facebook , Instagram , live chat and email and have not had a reply and doesn’t seems any other way to contact them.

Very poor I have paid a premium price for a premium brand but the service is sub standard

3 April 2026
Unprompted review
LØCI  logo

Reply from LØCI

Neil, we're really sorry for the frustration this caused — you deserved clearer communication from the start, and we let you down there.

The delay was due to stock being transferred from one of our international warehouses, and we acknowledge that this wasn't explained clearly enough at the point of purchase or when you first reached out. That's something we're actively working to improve.

We're glad to see your order was delivered and hope you're loving the shoes! If there's anything else we can help with, please don't hesitate to get in touch at support@lociwear.com.

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