Locauto Group - Roma Via Veneto Reviews 

Excellent company. I received a car as I ordered. New, clean car. Personal attention. Easy to pick up the car and easy to return. Highly recommended.

New car. Italian hybrid Fiat panda. We travel around Umbria and Toscana. No deposit. Don't worry cover. We love it.

they had a vehicle available at short notice and the customer service team were very helpful.

Clean car, quick rental but at our return difficult to locate the drop off parking without sign on the road

The first car you gave me was empty on ad-blue. I had to go back to the rental place and get another car, wasting my time. The car pickup location was at a parking underground that was quite far from the office of locauto. I was with several bags, 2 small children,so not fun getting to the car, having to take escalators, cross public roads and walk around to an underground parking etc. When i dropped the car upon return i was never given any proof of document that the car was returned on time, knowing you have a very strict policy on return times (grace period is very little) it was my upmost concern. The person that received the car for me at malpensa airport was not very welcoming, not talking much, very little explanations given during checkin of the car. I asked about some form of proof of return in time and goo condition and he just mentioned that i would get a document via email in the next 5 to 10 minutes. Its been more than 24 hours and still waiting for that document...other thant that the car was good.

Person at desk was not very friendly or personable. But other than that service was good. Our car had a low tire, si they switch it out for a better one.

we had to wait for 1h to get our car in Rome and the staff was not very pleasant, exept one after we complained that we were waiting stand up, no seats in front of them at 65+yes in the heat.

we got a very nice BMW new car for our roadtrip.

The return was very efficient and pleasant in Naples.
Locauto doesn't charge an upfront fee which is very good.
All in one it has been a very good experience.

perfetto, perfetto

Flexibility of the system and friendly of the staff which make our experience great

Very good service online and on site.

The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to get to in the Villa Borghese underground parking. The car was well maintained. and a reasonable price.

Returning the car was also super straightforward. Returned to Venice Airport simply head for parking 1 and follow the signs to the car hire return. Then the staff look over the car asked to sign a tablet to confirm the return review notes and we were on our way.

The experience was very bad at all
No good service no telephone reply .
I had problem with the car on my way to Rome when I arrived hardly to sorento me and the hotel tried to call you for two days no reply . After they reply your stuff told me to take the car to Napoli to change it means I must driver more then one hour to change the car even there is problem n it instead of being at her car to my place .
I didn’t drive the car only Rome sorento then back to Rome

Absolutely avoid if possible, their service was highly unreliable. We booked an automatic transmission car months in advance only to find out on the spot that none were available, with no notification ahead.

Their proposed solution was that we find an alternative on our own at the competing neighboring car rental services (of course none were available last minute during weekend) or rent a manual transmission car at a higher price.

Having no other options to stick to our travel plans, we had to agree, resulting in uncomfortable situations in the busy streets of Rome. There is absolutely no space to refresh your manual driving skills. During pickup we noticed a foul vomit smell in the back seat which we complained about to which the staff only replied "car wash". When returning the car in ZTL zones, make sure the staff registers your car otherwise you risk a high fine.

Too far to where the actual car was; other than that it was a good service.

the morning check in was too LONG!!
Only one person at the desk is a bad policy!!!

Whenever I travel in Italy, I always choose Locauto. That's why I decided to rent from Locauto again this time in Rome.

The rental office is conveniently located near Borghese Park, so I chose it to rent a car. When we arrived, a woman named Stefania was very nice, friendly, and explained everything while quickly sorting out the paperwork.

When we went to get the car, we met an employee named Simone, who was polite and very calm.

After packing our suitcases into the car, the saddest experience I've ever had with a Locauto rental began. After turning on the car, we tried to connect to Apple CarPlay so we could leave the center of Rome more easily — but it didn’t work and wouldn’t connect.

We called Simone for help, and he also tried but said it wasn’t working and wasn’t sure why. He offered to give us another car, mentioning there was a Jeep available at the same price level, but I wasn’t sure if the navigation would work in it.

I called Stefania and asked if she could exchange the car or upgrade us for an extra fee, and she said she couldn’t help because no cars were available, and suggested we get navigation for a few euros a day. We weren't satisfied, but that wasn't the worst part.

We then went back to Simone and asked to switch to a Jeep. He tried to set it up so Google Maps would work — and luckily, it did. However, as we got closer to the car, a terrible smell spread through it. We asked if smoking was allowed in Locauto cars. Again, the answer was calm but unhelpful — “I don't know!”.

We had no choice but to take the car that reeked of cigarettes and endure the terrible stench, which gave everyone headaches. On the plus side, the maps worked on the car’s screen.

Locauto's suggestion from my experience:
1. If you’re renting cars these days, maybe instead of a photo of a new car, they should post pictures of cars that are 5-7 years old — if that's all that’s available at the time.
2. Maybe also mention that cars might be 6-7 years old?
3. Be clear that if you want Apple CarPlay, GPS navigation is available for an extra fee?
4. I understand smoking isn’t allowed in cars, but then why rent a car that smells like smoke? Perhaps it should be professionally cleaned before handing it over to the next customer.

The staff were helpful, the pick up and delivery was smooth and the company was honest to deal with. Highly recommend !

Easy in, easy out! Clean perfectly functioning car. Would use again!

Excellent staff, everything was explained. Good location, the return of the car was quick.