Collection was straightforward, everything explained clearly. No hard sell of extra insurance which we have been faced with before. Drop off was a similar experience. We were offered that a taxi was... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Collection was straightforward, everything explained clearly. No hard sell of extra insurance which we have been faced with before. Drop off was a similar experience. We were offered that a taxi was... See more
Company replied
Rented from this company in Parma, Italy. Very smooth process, and the employee, Manuel, spoke very good English, which made the process very easy. My hybrid Panda was just right for driving around th... See more
Company replied
Super quick, I downloaded the Locauto app and filled out the necessary information prior to picking up the car. informative and friendly service. Car was clean, no surprises. Competitive prices. Recom... See more
Company replied
In general was good but the time showed when I got the car it was not the real time when I signed the tablet Also the representative told me 59min period grace and when I returned told me 30min grace.... See more
Company replied
Presso l'ufficio Locauto Rent di L.go Alfredo Bottai 21A a Parma potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 3701270985. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Largo Alfredo Bottai 21 A, 43123, Parma, Emilia-Romagna, Italy

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Locauto Group - Parma DT
Super quick, I downloaded the Locauto app and filled out the necessary information prior to picking up the car. informative and friendly service. Car was clean, no surprises. Competitive prices. Recommended. Would use again

Reply from Locauto Group - Parma DT

Reply from Locauto Group - Parma DT
The customer care service was super, very gentle and transparent in their dealings,

Reply from Locauto Group - Parma DT
The employees that I dealt with were very helpful & pleasant to deal with.

Reply from Locauto Group - Parma DT
All thanks for Manager Manuel for his professionalism and assistance

Reply from Locauto Group - Parma DT
Rented from this company in Parma, Italy. Very smooth process, and the employee, Manuel, spoke very good English, which made the process very easy. My hybrid Panda was just right for driving around the countryside, and drove smoothly. We visited the Parmesan cheese factory and the prosciutto factory. Check in at the end of the rental was smooth and quick. I do wish they had been open Sunday for vehicle return, even with some automated system, because I would have kept the car one more day for more exploration! But none of the agencies here are open Sundays.

Reply from Locauto Group - Parma DT
The car was great
The service was great
The price was very high but it was a holiday and included full insurance.
Will order from them again

Reply from Locauto Group - Parma DT
The experience was great and I’d surely rent again from them

Reply from Locauto Group - Parma DT

Reply from Locauto Group - Parma DT
Upgraded my car and well presented clean vehicle
Great onboarding service

Reply from Locauto Group - Parma DT
Collection was straightforward, everything explained clearly. No hard sell of extra insurance which we have been faced with before.
Drop off was a similar experience. We were offered that a taxi was organised when they were aware we were short of time to get ti the station

Reply from Locauto Group - Parma DT
The rental was for 10 days and we paid full insurance, upon returning the car we were told that we have to clean the car carpets. This was never asked by other car rentals. We were on holiday therefore we didn't have vacuum cleaner. What do you expect after 10 days the car will be clean?

Reply from Locauto Group - Parma DT
The car was great. However the people at the desk convinced me in paying 30 Euro extra for protection on supplementary time without telling me that there was a 59 minute tolerance.

Reply from Locauto Group - Parma DT
Friendly staff at pick up and drop off made the experience easy. Car was great too

Reply from Locauto Group - Parma DT
Excellent and fast service. Very good car for a fair price. Pick up in Parma; return in Bologna, center

Reply from Locauto Group - Parma DT
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.