Locauto Group - Milano Stazione Centrale Reviews 

We rented a car at Centrale train station. The service was friendly. David was very kind helping with directions to the hotel when we brought the car back, and we were happy with our rental car experience.

The drop off location was difficult to find. The address was clear but on arrival there was no signage or quality instructions.

Thank you to David, he is always nice and trying to make all process easy for check in and out

The best service and Nicest clean cars at the best price and quality , Viva Italy Thiam is amzing with a Great service In Milano Central!!!

Personnel of Locauto are very positive, polite and speak English perfectly! It took me only 5 minutes to receive a quotation from a pretty girl, who instructed me about specific points. After that I received Italian car - Alfa Romeo in a good condition, so it made me even happier.

To Locauto Customer Service, I am writing to formally lodge a complaint regarding two issues I experienced during my recent car rental with Locauto. 1. Security Incident at Milano Centrale Office While at your Milano Centrale station office, my wallet was stolen. While I understand that I am ultimately responsible for my personal belongings, I am deeply frustrated by the environment that allowed this to happen inside your closed office. While waiting in line, an individual offered to let me skip ahead. After I returned my driver's license to my backpack, he used a white t-shirt to conceal his actions and took my wallet. What is highly concerning is that your representative noticed this individual, suspected he was not a legitimate customer, and yet did nothing. Despite observing this suspicious behavior in a closed office setting, your staff made no effort to intervene or ask him to leave. Ignoring a known, suspicious presence compromises the safety of your paying customers. 2. Unjustified Fuel Charge Additionally, I was incorrectly charged an extra €53.73 for fuel, despite returning the vehicle with a completely full tank. The attendant who processed the drop-off explicitly told me everything was fine. When I later spoke with a Locauto representative at the airport, they acknowledged this was an error and assured me that customer service would approve my claim and issue a refund. Resolution Requested I kindly request an immediate refund of the €53.73 erroneous fuel charge to my original payment method. Furthermore, I ask that the security incident at the Milano Centrale office be escalated to management, as a closed office should feel like a safe environment for your customers. I look forward to your prompt response. Sincerely, Shoval

Upselling issue and no customer care at the checking in - Our train was cancelled and I called the office. They said it’s no show and gave me different car and charged me additional money which is unfair. We were late only couple of hours and even that was beyond our control. I am ok with a different car but charging extra/upselling to take the advantage is bad thing.
I asked for Patrol car and I was given Diesel car which is again not a good thing. My overall experience was not better than 3 star.

Easy and simple rented two different types of Cars. Booked online and then just went and pick them up and had the help of Super proffesionell personal.

The car worked perfectly. Giancarlo was very friendly and helpful!
We recommend this service.

My scheduled pickup time was 1:00 PM, but I was told there were no cars available and asked to wait two hours.
When I returned to pick up the vehicle after two hours, the desk staff processed the paperwork without even offering an apology.

They claimed they couldn't rent the car to me because my domestic driver's license had been renewed less than a year ago.
I had to urgently contact someone back home to get a photo of my old license to present as proof.
I showed them a rental contract from a trip to Spain in 2025, but they dismissed it because it wasn't from Italy.
The pickup process was truly frustrating; it took me two and a half hours to finally get the car.

Always a great experience with enterprise. Adama was very kind at the returns area and made sure everything was handled quickly.

As always with Locauto: good prices and excellent services.

The pick up location is very far From the desk

All good! Thanks!!!

Good communication

Staff is very good a

Fast administration without frustration

LocAuto is a truly outstanding company. I highly recommend them to anyone visiting Italy. Everyone was incredibly helpful, friendly, and professional throughout the entire process. Thank you for the excellent service! Gianluca is wonderful person

Before I received the vehicle, during the paperwork process, I would have appreciated it if you had printed out the contract details and clearly explained that I had properly purchased full coverage insurance. However, there was no such explanation, and the documents were not printed out separately for me.

Other than that, the condition of the vehicle was very good.