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Locauto Group - Milano Malpensa Aeroporto T1 Reviews 

9,555
TrustScore 4.5 out of 5

4.6

Ferno, 21010 Malpensa, Varese / Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Very good service, polite staff, Car in excellent condition and very smooth return. They gave us the QR code with the location return point so we returned swiftly and without any delay at the airport.... See more

Company replied

Rated 5 out of 5 stars

Fulfilling of formalities took short time. Prices were some lower than in neighbouring office. The terms and conditions stipulated that I could return the car with an empty tank - this is very conve... See more

Company replied

Rated 5 out of 5 stars

Good and fast service. We have rented the car directly in the Terminal without any reservation (in short, we were declined a preordered car by other company, so we had to find one directly in the ter... See more

Company replied

Rated 5 out of 5 stars

This is my third experience with Locauto and I cannot praise them more. It is the best company I've ever used. (Disclaimer: never been to the accident, so I do not know how they handle that). No hidde... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(9,555)

63,176 reviews in the last 12 months

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Rated 5 out of 5 stars

All working fine with Locauto

Good services and a good car

29 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 1 out of 5 stars

Reverse camera broken / hidden fees

Reverse camera broken, excessive fee for car being returned 95% full without clear explanation when booking. Unlikely to use this service again. Left a bad taste on an otherwise great vacation.

29 August 2026
Rated 5 out of 5 stars

My opinion on rent-a-car with Locauto

Fulfilling of formalities took short time. Prices were some lower than in neighbouring office.
The terms and conditions stipulated that I could return the car with an empty tank - this is very convenient. Formalities while returning the car, were very short.

21 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great service!

Great service!

I had a nice car, almost brand new. The staff was pleasent, friendly and helpful.

Since I had an early flight, I had to drop off the car and key myself and it was very easy to navigate and find.

Thank you Locauto!

28 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

I think one of the best auto rental…

I think one of the best auto rental companies for the ease by which I took the rental car and the return. Very convenient .Customer sercice was top notch

28 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Very helpful

It’s not the first time it’s good experiences

27 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Very good service

Very good service, polite staff, Car in excellent condition and very smooth return. They gave us the QR code with the location return point so we returned swiftly and without any delay at the airport. The pick up point was a bit confusing, you have to go first sign the contract in a different place and then go all the way to their Parking. I’m very pleased in general, I will certainly rent a car with them next time I visit Italy again.

27 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Amazing

Good people and nice treatment

13 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Good and fast service

Good and fast service. We have rented the car directly in the Terminal without any reservation (in short, we were declined a preordered car by other company, so we had to find one directly in the terminal). And, service was great, price was the same as online.
We had full Kasko purchased, so no headache and no any issues upon returning the car.

16 July 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Service

Service, car, and everything was perfect. Thank you

24 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Quick car pickup

Quick car pickup. Easy return. Good price.

26 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Great service and lovely people

Great service and lovely people. Very friendly and helpful — highly recommended!

19 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Excellent service

Very helpful, professional staff, quick pick up and return, competitive prices, conditions

25 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

This is my third experience with Locauto

This is my third experience with Locauto and I cannot praise them more. It is the best company I've ever used. (Disclaimer: never been to the accident, so I do not know how they handle that). No hidden fees, no pushing the client towards the unnecessary insurance. Good cars, smooth check-in and check-out process.

23 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Easy booking online on the company's…

Easy booking online on the company's website. Easy take over of the car at the airport with very helpful and friendly employees. No problem with giving back the car even after closing hours.

24 August 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

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