Very good service, polite staff, Car in excellent condition and very smooth return. They gave us the QR code with the location return point so we returned swiftly and without any delay at the airport.... See more
Company replied

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Very good service, polite staff, Car in excellent condition and very smooth return. They gave us the QR code with the location return point so we returned swiftly and without any delay at the airport.... See more
Company replied
Fulfilling of formalities took short time. Prices were some lower than in neighbouring office. The terms and conditions stipulated that I could return the car with an empty tank - this is very conve... See more
Company replied
Good and fast service. We have rented the car directly in the Terminal without any reservation (in short, we were declined a preordered car by other company, so we had to find one directly in the ter... See more
Company replied
This is my third experience with Locauto and I cannot praise them more. It is the best company I've ever used. (Disclaimer: never been to the accident, so I do not know how they handle that). No hidde... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Ferno, 21010, Malpensa, Varese / Lombardia, Italy

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Reply from Locauto Group - Milano Malpensa Aeroporto T1
They were efficient and helpful and explained the difference type of insurance cover

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Reverse camera broken, excessive fee for car being returned 95% full without clear explanation when booking. Unlikely to use this service again. Left a bad taste on an otherwise great vacation.
One of the best companies in this business! I recommend!

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Fulfilling of formalities took short time. Prices were some lower than in neighbouring office.
The terms and conditions stipulated that I could return the car with an empty tank - this is very convenient. Formalities while returning the car, were very short.

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Great service!
I had a nice car, almost brand new. The staff was pleasent, friendly and helpful.
Since I had an early flight, I had to drop off the car and key myself and it was very easy to navigate and find.
Thank you Locauto!

Reply from Locauto Group - Milano Malpensa Aeroporto T1
I think one of the best auto rental companies for the ease by which I took the rental car and the return. Very convenient .Customer sercice was top notch

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Very good service, polite staff, Car in excellent condition and very smooth return. They gave us the QR code with the location return point so we returned swiftly and without any delay at the airport. The pick up point was a bit confusing, you have to go first sign the contract in a different place and then go all the way to their Parking. I’m very pleased in general, I will certainly rent a car with them next time I visit Italy again.

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Good and fast service. We have rented the car directly in the Terminal without any reservation (in short, we were declined a preordered car by other company, so we had to find one directly in the terminal). And, service was great, price was the same as online.
We had full Kasko purchased, so no headache and no any issues upon returning the car.

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Great service and lovely people. Very friendly and helpful — highly recommended!

Reply from Locauto Group - Milano Malpensa Aeroporto T1
The car was new clean and suitable for our trip

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Very helpful, professional staff, quick pick up and return, competitive prices, conditions

Reply from Locauto Group - Milano Malpensa Aeroporto T1
This is my third experience with Locauto and I cannot praise them more. It is the best company I've ever used. (Disclaimer: never been to the accident, so I do not know how they handle that). No hidden fees, no pushing the client towards the unnecessary insurance. Good cars, smooth check-in and check-out process.

Reply from Locauto Group - Milano Malpensa Aeroporto T1
Easy booking online on the company's website. Easy take over of the car at the airport with very helpful and friendly employees. No problem with giving back the car even after closing hours.

Reply from Locauto Group - Milano Malpensa Aeroporto T1
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