At Florence Airport our bag was lost and by the time we sorted out with the airport we were late picking up our hire car and they cancelled it. Location stepped in and their service was incredible. Fr... See more
Company replied
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Everyone was kind and helpful, the cars were clean. We did have to put oil into one of them but that was easy enough. My only recommendation for a better experience would be to put a toll pass in each... See more
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Fantastic service, absolutely painless in terms of pick up and return. No deposit needed, contrary to other agencies. The car was brand new, swift, reliable and economic. I will definitely come back a... See more
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We were really satisfied with the service at the admin desk and with the handover of the car, although we would have appreciated some more information on the basic functioning of the car. Each car/sys... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Firenze Aeroporto in via Palagio degli Spini snc, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020404. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Palagio degli Spini, 50145, Firenze, Firenze / Toscana, Italy
- +39 0243020404
Unisciti a MyLocauto Friends
4.7
Excellent
5K reviews
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Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Great service in both Firenze and Pisa
Great service in both Firenze and Pisa. No Insurance add-on sales and a nice brand new car. I can trully recommend Locauto
13 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Friendly and helpful staff
Friendly and helpful staff, good prices, and easy experience picking up and dropping off the car.
13 July 2026
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good quick service
12 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Fantastic service
Fantastic service, absolutely painless in terms of pick up and return. No deposit needed, contrary to other agencies. The car was brand new, swift, reliable and economic. I will definitely come back and keep recommending it among friends.
12 July 2026
Reply from Locauto Group - Firenze Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Everyone was kind and helpful
Everyone was kind and helpful, the cars were clean. We did have to put oil into one of them but that was easy enough. My only recommendation for a better experience would be to put a toll pass in each car and charge the customer at the end. Sometimes the credit card option didn't work at the tolls and then it was a scramble to find the change! It would have made the trip that much better to know we could sail through the pass lane and pay later! Otherwise all was great. I would absolutely rent from Locauto again!
11 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Staff super friendly
Staff super friendly, no additional costs, the car was in perfect condition
26 June 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Very smooth processes
Very smooth processes, both when picking up and when leaving the car.
10 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Car hire saviours….
At Florence Airport our bag was lost and by the time we sorted out with the airport we were late picking up our hire car and they cancelled it. Location stepped in and their service was incredible. Friendly helpful service meant out awful start to the holiday was saved by this lovely outfit. Couldn’t recommend them enough!
27 June 2026
Reply from Locauto Group - Firenze Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Front headlight was burnt out
Front headlight was burnt out, car was super dirty inside and out. front window was blurry from not being clear. rear tires were worn out, making driving in the rain scarry. The before and after service was very good.
28 June 2026
Super friendly service
Everything worked out as planned, very friendly service, car was new and (relatively) clean. Easy check-in and check out experience.
6 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Smooth experience with staff service at…
Smooth experience with staff service at check in and check out, new cars working great on the roads and cities. Next time with Locauto again! :)
8 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Good service
They were professional and very flexible when we had to change our drop-off location.
8 July 2026
Reply from Locauto Group - Firenze Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
I would definitely use this company again
Picking the car up was very efficient. The car was very clean and the specification higher than we expected. The return took only a few minutes. I would not hesitate to recommend this company or use them again. All of the team there were very pleasant and helpful.
4 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Everyone very friendly and helpful.
1 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Best car rental purchase ever!
Best car rental purchase ever!! Clear communication, no hidden fees and top-notch staff. Francesca D. is truly a great asset to your company. Bravo!!
24 June 2026
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Quick check-out, long check-in
Quick check-out at the return of the car.
But long quewing at the check-in desk.
30 June 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback, Edward. We are glad the return was quick and efficient, but we sincerely apologize for the long queue at pick-up. We understand your frustration and we are constantly working to improve. May we suggest our Smart Check-in service? By registering online on our MyLocauto portal, you can complete all paperwork in advance, skip the line at the desk, and pick up your car directly in the parking area. We hope to welcome you again and offer you a much smoother experience next time.
Anna
Great customer service
We picked up our car at Florence airport where the staff were extremely helpful and pleasant. The car was near new and was very comfortable and easy to drive with no issues
7 July 2026
Reply from Locauto Group - Firenze Aeroporto
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Francesca made it super easy and smooth
7 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
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