Lobsters Online Reviews 

751
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fresh and delicious products, noting the excellent quality of the lobster meat and its lively condition upon arrival. Many people appreciate the easy ordering process and the reliable delivery service, which ensures products arrive on time and well-packed. The company's excellent service and product quality lead many consumers to become repeat customers, often recommending it to others. However, some customers noted delivery issues, including delays, thawed products, or non-delivery. A few also received products not in good condition upon arrival, such as dead or mushy lobsters, or found the size and quantity did not match their order.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the freshness and quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the freshness and taste of the... See more

Delivery service

Users describe positive interactions with delivery service, with many customers reporting that their orders... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence and top quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more

Rated 5 out of 5 stars

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more

Rated 5 out of 5 stars

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more

Rated 5 out of 5 stars

Bought two boat run boxes for our family vacation in the Outer Banks. The lobsters arrived on time, perfectly packed, and fresh. We had a lobster boil for 40 people and the next day had lobster roll... See more


Company details

  1. Seafood Wholesaler
  2. Food Products Supplier
  3. Seafood Market

Written by the company

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

751 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(751)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

32nd anniversary

Order 4 1 1/2# lobsters for 32nd anniversary they arrived on time as usual they were so delicious it was hard to stop eating them if you want the best lobsters order from this company every time

25 October 2025
Rated 1 out of 5 stars

Bad Lobster

We ordered the 3lb lobster dinner for 2. One of the lobsters was totally bad. After cooking, the tail and claws were totally mush. The scallops were substantially smaller than pictured. I would have given a little higher rating for the oysters and clam chowder, but I received no response from my initial complaint.

16 October 2025
Rated 5 out of 5 stars

I forwarded two bags of cooked lobster…

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping or flying due to the NorEaster we were experiencing. She called me early enough that I could contact my friend and we arranged an alternate date. My friend is overjoyed and that pleases me as well.

6 October 2025
Rated 2 out of 5 stars

I had ordered two 8-10 oz lobster tails…

I had ordered two 8-10 oz lobster tails and had expected them to be of equal size however one was 8 oz and the other 10 oz. Besides the cooking time being different because of the unequal sizes it was awkward deciding who should get the bigger one.

11 October 2025
Rated 1 out of 5 stars

Three of the five lobsters arrived in Very bad condition

Three of the five lobsters arrived in very bad condition. I called Lobsters on line to inform them of this. I was told they would come back to life in the refrigerator crisper. But, they did not. When cooked their meat was very bad quality. The two lobsters that were healthy tasted very good. Overall it was very disappointing experience.

29 September 2025
Rated 5 out of 5 stars

This is the 9th or 10 time I have…

This is the 9th or 10 time I have ordered from you guys. Each time has been outstanding!! Excellent packaging, lobsters are packed very well and have always arrived in good condition!! I have probably ordered 300 so far and will use you guys again soon. That’s for the great service and excellent product.

2 September 2025
Rated 5 out of 5 stars

Had a problem with shipping

Had a problem with shipping, all on FedEx, shared it with the company via email they replaced the 20 lb boat run box free to us they even wouldn't let us pay shipping, they really stepped up, thank-you, would buy again or recommend to a friend

29 August 2025

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