Lobosjewelry Reviews 

Perfect and looks amazing

Excellent products
Highly recommended

Read before you buy!! Honest review I ordered from this website last week the dimond chain arrived after trying it on I felt sharp pain as it was snagging at little hairs on my neck. it was extremely uncomfortable to wear! I contacted the returns email as i wanted to get a refund it was unbearable to wear I’m not sure if it was faulty or all there  jewellery is painful to wear but I received an email back telling me it’s £40/45 to return anytime and I should just use a discount code and buy something else!! Very bad customer service I wouldn’t buy from this store again. Hopefully this review saves you making the same mistake I made and buying anything from this online store

Read before you buy!! Honest review I ordered from this website last week the dimond chain arrived after trying it on I felt sharp pain as it was snagging at little hairs on my neck. it was extremely uncomfortable to wear! I contacted the returns email as i wanted to get a refund it was unbearable to wear I’m not sure if it was faulty or all there  jewellery is painful to wear but I received an email back telling me it’s £40/45 to return anytime and I should just use a discount code and buy something else!! Very bad customer service I wouldn’t buy from this store again

Before placing any orders with this company, please read carefully: Shocking service all round from Lobos, A complete lack of care towards their customers and total disregard for their own mistakes and errors, only want your money, then fail to act when the issue is caused their end internally.

I placed my order (for a birthday gift for my son) and 5 working days later no sign of the item (When delivery lead time was confirmed to be 2-3 days). I contacted their customer service team on the 6th day to cancel the order (as that was, the day of my Son’s Birthday) and the 5mm Tennis Bracket gift had completely missed his birthday, there was no apology or anything from Lobos.

Lobos customer service team, simply stated that they wouldn’t cancel the order even though I explained everything, and the item hadn’t even been dispatched or sent from their warehouse their side (As you could see from the provided Royal mail tracking number, that the item hadn’t even been dispatched to Royal mail and this was on the 6th day.

I was just lied too and told that the item was in transit from Holland - again all lies), as two days later the item arrived but from a warehouse address in Cannock WS11 8LD, and not the Netherlands plus the Lobos parcel had No internally postage details or marking, just the collection address of a trading estate in Cannock WS11 8LD.

Furthermore, the item that they did finally delivery was completely the incorrect size: It should have been an 8”inch length - 5mm Tennis Bracelet, but they only delivered a 7”inch long version - Again completely useless as a gift.

I again contact they customer service team via email to ask them to fully confirm their return address (as there wasn’t any paperwork within the parcel) as I wanted to return the item based on my above points.

Their customer service team refused to confirm this back to me, and I was told outright that if I did want to return the item then I would have to pay for international return postage costs back to the Netherlands out of my own pocket.

But the delivery parcel packaging all clearly states that the item has been collected and sent from their warehouse in Cannock (WS11 8LD, as per their own packaging and the Royal-Mail tracking details confirm) and not Holland - So why would I pay for international return postage.

Again, I sent another email asking them to confirm their full return address so I could return the item back to them and within their stated 14 x days. In total I have sent five emails and now their customer service team just ignore my emails.

Again, poor customer services overall, and complete disregard for their so-called valued customers.

Great products, amazing customer support!! Thank you for everything, patrick

The bracelet I received was better looking than I expected. I had an issue with the product but Stephan had gone above and beyond to make it right. Very satisfied with the company and customer service. I’ll definitely be back for more.

Love the several pieces of jewelry that I have purchased from Lobos over the past year. Great quality and I always get so many compliments on them. Had a small issue with one piece and they were quick to resolve it as well. Would definitely recommend shopping with them.

Classic Grown man jewelry that I can wear casually or formally. All purpose pieces.

I bought the honeycomb bracelet and chain and let me tell you they shine like crazy. Best purchases can’t wait to get more

This company goes the extra mile with their jewellery. I’m a stickler for first impressions and presentation so to receive an extra discount on next order boxed beautifully they have got it. Along side this the exquisite quality of the items gives very good value for money.

ordered what looked like a tennis bracelet for present - delivery agreed 24th for xmas - so ordered - yet didn't arrive till 28th - so too late, on opening it looks beautiful but when you try and put on wrist it is RIGID like a bangle once fastened with sharp edges also not perfect shape for wrist as misshapen -
statutory rights are that they have to accept return as arrived after date given- they will not answer emails so i have resorted to write a review in the hope i get some contact - return address on package royal mail is UK but asking me to return to Netherlands at my own expense
please beware and order from UK company

I ordered three chains on 26-12-24 and was expected to arrive on 29-12-24 for a birthday present. The DHL tracking number has absolutely no updates, they didn’t even receive the shipment yet, it’s already 03-01-25 and still no updates are showing. This company does not have a phone number you can call on, only a crappy info email. I am extremely frustrated, what is this a scamm????

First time ordering so i was a bit nervous, but they helped so good me with every question i had and the jewelry are amazing and very good quality so i highly recommend LOBOS to everyone!.

I will never order from this company again. Quality is poor and shipping was even worse. I was under an impression that I was supposed to get it under 2 days for a Christmas present. I didn't receive it tilt after Christmas.

I‘m very satiesfied of the Customer Service from Lobosjewelry. I had a Problem with my Order and i became help directly and it clarified for me very quickly! I have to say a very competent Customer Service! Thank‘s Team of Lobos Jewelry!

Amazing customer service

Had to return an item as I ordered the wrong size, they made the process very easy and helpful.

So I ordered the wrong size bracelet and emailed them late night to see if I could get a new size & just return. next day they showed me so much love , let me keep the bracelet & gave me a discount code to get the size i wanted because it would cost too much to send back to The Netherlands. This company is amazing & they are so professional. They clearly aren’t in it SOLELY for profit , sadly a lot of companies are. But not Stephan & his team. Never had so much good communication with any other company. Stephan big guy , if I knew you in real life I’d buy you a beer but since I’m not I promise to only buy jewelry from you guys. Thanks for being great. Sending love from Ohio!

Be very aware. Lobos Jewelry will not fake returns or exchanges. You will get a bogus reply that the company is based in the Netherlands and return shipping is somewhere around $50.00. The email stated I would instead get a 25% off for my next purchase, however the website already offers 40% off.. make a lot of sense right?

It was great to see this piece on a man’s wrist and how it sits and moves in the light. Loved this in the add but it was so much better in real life. I’m amazed at the quality and delivery was fast. I will buy more from this amazing site.