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Loans by Mal UK Reviews 

2,330
•
TrustScore 5 out of 5

4.8

Alternative Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 949 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, friendly, and always ready to assist promptly with any queries they might have. Consumers often mention that the online application form is very simple, straightforward, and allows for very quick decisions. People also appreciate receiving their requested funds promptly into their accounts without having to endure long, stressful phone calls. Reviewers emphasize that the entire procedure is smooth, clear, and easy to navigate from the very beginning to the end. Many individuals note that this service provides reliable assistance during unexpected financial situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the quick, clear, and professional... See more

User experience

People report positive experiences with user experience, highlighting a smooth, fast, and stress-free... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, polite, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful support.... See more

Response time

Clients share positive opinions on response time, highlighting speedy communication and fast application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a loan from loans by Mal due to unexpected expenses and I can tell you the process to apply for the loan was very very simple just a few details into the system and I viewed the offer and... See more

Rated 5 out of 5 stars

Loans by mal has very good customer service and everything is straight forward. Have had no issues and as a loan provider there terms and conditions are understandable and to the point. Loans by mal... See more

Rated 5 out of 5 stars

This was by far tue easiest process ever that I ha e experienced. Everything explained properly and having that chat on what's app and email made it so much easier as well. No long phone calls will d... See more

Rated 5 out of 5 stars

I think this is a 5 star company because they're very fast,professional and straight forward with what they offer you as a customer. I would recommend them to everyone, well done.

Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Loan Agency
  4. Non-Bank Financial Service

About Loans by Mal UK

Written by the company

Fair and affordable unsecured loans

We offer affordable loans tailored to your monthly income, giving you a flexible way to borrow what you need without the hassle. You can choose repayment terms of 9, 12, or 24 months, with loan amounts ranging from £1,000 to £5,000, depending on what suits your circumstances.

Our process is simple and fast – using the latest technology, we provide instant online decisions in under five minutes, so you’re not left waiting. With transparency and speed at the heart of what we do, we strive to make borrowing straightforward and stress-free.

Once your loan is approved, you’ll be supported by our dedicated, UK-based Customer Care team. If you ever need assistance or face financial challenges, your personal account manager will be available by phone, SMS, or email – giving you the chance to speak with a real person every time. All applications are subject to status. Terms and conditions apply. APPLY NOW WHY OPEN BANKING? CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,330)

938 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disgusted! Do not trust this company

Disgusted. After applying yesterday and being pre-approved I called today to ask if the application had been confirmed. I was informed at 16.04 on the phone by Josh that the seniors had approved the loan and I would receive funds by close of play today. Worst case scenario tomorrow. Literally, an hour later I receive a text and an email saying the application has been delicined. In this time as we had been approved, my husband quit his job to help raise our newborn baby. I cannot tell you the gravity of what this has done to our family. Im utterly disgusted that this has happened

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service, Really Easy to Work with and couldn’t ask for better support.
Highly Recommend

2 July 2026
Unprompted review
Rated 4 out of 5 stars

I need a loan due to unforeseen…

I need a loan due to unforeseen expenses and Mal was there to assist with my needs. The experience was very easy and professional, just a few easy steps and then you got you approval. Thank you Mal

1 July 2026
Unprompted review

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