LoanFlight Reviews 291

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Loan Flight team stood by while we waited for our offer to be countersigned & helped us lock in our rate expeditiously even given the extended weekend holiday! Thank you so much Charles for taking... See more

Rated 4 out of 5 stars

Good rate, like all loans a lot of asks but moved smoothly through the process. The salesperson was unavailable when we had questions, never returned emails or phone calls. Could be a coincidence but... See more

Company replied

Rated 5 out of 5 stars

Everything Damian said would happen happened. There were no surprises, and the rate was by far the best out there. I was working with another lender who kept telling me that Damian wasn't being truthf... See more

Rated 5 out of 5 stars

Great experience! We will be return customers! Jason Neuffer delivered an amazing process for our home purchase. From near instant response times, no matter what time of day to detailed explanations o... See more

Company replied

Company details

  1. Mortgage Lender

Written by the company

LoanFlight Lending is licensed by the U.S. Department of Housing and Urban Development as a Title II Mortgagee and a FHA approved licensed mortgage lender. Here at LoanFlight, a privately held mortgage lender, we excel at the forefront of technology driven mortgage marketing and origination. Using vast national experience, LoanFlight provides a perfect blend of modern technology with both personal and human understanding. We strive to make the mortgage process as efficient as possible without leaving anyone behind. Headquartered in Tampa, FL, LoanFlight has a strategic expertise in the South-East, Mid-West, Mid-Atlantic, and California. Consumers and team members benefit greatly from our unique marketing and origination strategies. With a focus on efficient alignment and company culture, LoanFlight is the career choice of forward thinking mortgage professionals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew Koval of Loanflight was the greatest

Andrew Koval of Loanflight was outstanding. He and his team were able to process a complicated loan application in less than 3 weeks. My realtor was amazed at how accurate, professional, and fast Andrew and his team were able to get this loan closed.

13 August 2025
Unprompted review
LoanFlight logo

Reply from LoanFlight

Really appreciate you taking the time to share this! Andrew and the team will be so happy to hear your feedback. Getting a complicated loan done in under three weeks takes a lot of teamwork, and it’s awesome to know your realtor was impressed too. Thanks again for trusting us to help you through the process — we’re grateful we got to be part of it.

Rated 5 out of 5 stars

Best Mortgage Experience

Everything Damian said would happen happened. There were no surprises, and the rate was by far the best out there. I was working with another lender who kept telling me that Damian wasn't being truthful with me, that there's no way he can offer the rate he did. Ironically, that lender is the one who made promises he couldn't keep with new surprises in each updated loan disclosure. Damian has a customer for life.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication and knowledge!

Jason was extremely helpful, knowledgeable, and reachable through this entire process of buying my first home. I’d absolutely recommend him to others, especially first-time home buyers! He was quick to answer the phone, emails, texts, and kept communication open throughout this whole process. I appreciate him and Kayla as well for helping us and answering all of our questions.

10 September 2024
Unprompted review
Rated 2 out of 5 stars

The team I worked with was so pushy and rude.

The team I worked with was so pushy and overwhelming that I ended up going with a different lendor. Using a VA IRRL refinance loan on current mortgage and rather than listen to what I was trying to do they pushed cash out, when I specifically said I didn’t want that and then proceeded to tell me I didn’t want certain things to not have to run numbers for different options. When they said they couldn’t do a certain rate, after discussion and me walking away they would reach back out with the rate as an offer. The experience was horrible and even though the rate was lower, I will not finance through them. I did end up getting a better rate through rocket mortgage a few days later. They kept contacting me and when I told them I am not proceeding with them due to better rate, the agent basically called me a liar saying he doubted anyone beat his rate. Horrible customer service. Very pushy and rude.

21 September 2024
Unprompted review
LoanFlight logo

Reply from LoanFlight

Thank you for sharing your experience. We strive to offer clear options and guidance, and it sounds like we could have communicated better via email.

Regarding the rate discussion, we want to clarify that our intention was never to question your integrity. With loans, it’s crucial to consider not only the interest rate but also fees, discount points, and overall loan terms. Sometimes an offer that seems better on the surface can actually be more expensive in the long run, which is why we take the time to provide a full breakdown of all costs involved. That’s also why we requested to see the loan estimate from the other lender—so we could be sure we were comparing apples to apples.

It’s unfortunate that we weren’t able to meet your expectations, and we’re glad you found a solution that works for you. If you’d like to discuss your experience further or have any additional concerns, please feel free to reach out.

Rated 5 out of 5 stars

Great experience

Great experience! We will be return customers! Jason Neuffer delivered an amazing process for our home purchase. From near instant response times, no matter what time of day to detailed explanations of every item on our loan estimate, we were able to understand the process thoroughly. Thanks a lot to Jason and his team!

15 July 2024
Unprompted review
LoanFlight logo

Reply from LoanFlight

Thank you so much for your wonderful review! We're thrilled to hear about your great experience with Jason Neuffer and our team. Providing detailed explanations and prompt responses is something we strive for, and we're glad it made your home purchase process smooth and understandable. We look forward to serving you again in the future. Thanks again for your kind words and trust in our team!

Rated 5 out of 5 stars

Prompt fast and professional care

Prompt fast and professional care. Engaging conversation as well

8 April 2024
Unprompted review
LoanFlight logo

Reply from LoanFlight

We're thrilled to hear that you had such a positive experience with LoanFlight! Providing prompt, professional service is always our top priority, and we're delighted that our team was able to meet your needs efficiently. Thank you for choosing us for your mortgage needs, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.

Rated 5 out of 5 stars

Closing speed

Second time using company-1st refi, 2nd purchase.
Rapid processing, fantastic communication.
Extreme professionals!

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Always the best

Always the best! Never have had anything but a great experience with Charles and his team. They have always been able to take care of everything without me having to worry. Always professional and on time. It's the one company I'd recommend to anyone for loans

3 November 2023
Unprompted review
LoanFlight logo

Reply from LoanFlight

We appreciate your trust in handling your clients' mortgages, Badih! Working with you is always a pleasure, and we're excited about assisting your future clients in finding their next home!

Rated 5 out of 5 stars

LoanFlight made dreams come true!

LoanFlight was the 2nd lender I went to after being extremely unsatisfied with my 1st lender. My 1st lender took 3 weeks to tell me it isn't going to work for me. After applying with LoanFlight, Jason approved me within ONE HOUR! Their website is very user-friendly and Jason & Kayla were amazing every step of the way. We had a couple hiccups during the process of buying our home, but the team at LoanFlight worked very hard to make everything work out in my favor. I would 1000000% recommend to anyone!! LoanFlight is all for their clients and it shows. Thank you Jason & Kayla!!

20 March 2023
Unprompted review
LoanFlight logo

Reply from LoanFlight

Congrats on your new home, we're so glad we were able to help!!!

Rated 5 out of 5 stars

Great experience!

So far, the process has been easy and quick. Everything has been explained to me along the way and the website has been very easy to navigate. I cannot recommend them more!

24 February 2023
Rated 5 out of 5 stars

Going the extra mile!!!!! Thank you!!!

The Loan Flight team stood by while we waited for our offer to be countersigned & helped us lock in our rate expeditiously even given the extended weekend holiday! Thank you so much Charles for taking the time and effort to move this forward & in giving us your personal time to get it locked! 2nd time we’ve used Loan Flight and I can say enough great things about their online process & team members from start to finish!!!

2 September 2022
Rated 5 out of 5 stars

Loan

Damian has been a pleasure to work with. He has responded in a timely manner. He is very professional and takes his clients seriously to help them achieve their dream home.

7 June 2022
Rated 5 out of 5 stars

Very knowledgable and easy refinance

I was really satisfied with the team at LoanFlight and would do business with them again. Allen W. helped me look at all options for my refinance and even looked into the details of my original loan and home equity loan to find the best option. He asked questions that other potential lenders did not and was able to save me more money than other lenders based on these questions. The process was easy to do with everything electronic.

1 June 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look