Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... See more
Company replied
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We arrived with a clear idea of what we wanted after researching online. There was so much choice, and the quality was excellent. The staff—Marian, Sam, and the Allan s—were friendly without being int... See more
Company replied
Absolutely brilliant experience in store. Wendy from the Straiton, Edinburgh store helped me pick out my new sofa and she was amazing. Super attentive and informative. She was able to help me do lots... See more
Company replied
We spent over £4,250 on a bedroom furniture suite from Edinburgh Loaf and the experience has been beyond disappointing. After waiting 9 weeks for delivery, we were contacted just two days... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good so far
All good so far . Staff in store were friendly and helpful not too pushy . Website was also helpful . As I looked online for what I wanted then went to see it instore so I was sure it was right. Hopefully the rest of the order will go as smoothly
1 October 2025
Reply from Loaf - Edinburgh
Hi Carey!
Thanks so much for sharing your experience with us!
It’s great to know that everything has been going smoothly so far. We’re here for you if you need any assistance as you continue your order!
Kind Regards
Jasmin
Excellent customer service
Excellent customer service. The experience was fantastic the team couldn't have been more helpful.
Also the kids were happy colouring and eating tunnocks tea cakes.
22 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Scott,
Thank you so much for your lovely feedback!
We’re delighted to hear you had such a fantastic experience and that our team made you feel well looked after. We’re also glad the little ones enjoyed their colouring (and Tunnocks treats!) while you visited, it’s all part of making everyone feel at home.
We look forward to welcoming you back soon!
Warmest Regards,
Paris
Staff in shop extremely helpful.
Staff in shop extremely helpful.
Large selection of fabrics to choose from .
Only slight disappointment for me is the amount Loaf charges for delivery considering you have already paid alot of money for an item , in my case an extra large sofa.
23 September 2025
Reply from Loaf - Edinburgh
Hi Andrea,
Thank you so much for sharing your feedback!
We’re delighted to hear that our team was helpful and that you enjoyed exploring our wide selection of fabrics.
We completely understand your concern about delivery costs. Please rest assured that this service includes bringing your item to the room of your choice, full assembly and removal of all packaging, so everything is taken care of for a smooth and stress-free experience.
We hope your new sofa brings you comfort and joy for many years to come.
Warm regards,
Paris
All the staff were very helpful and…
All the staff were very helpful and friendly.
Sharon couldn’t have done more and her help was one of the reasons we proceeded with the purchase at that point.
27 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi There,
Thank you for your kind words!
We’re delighted to hear that our team made such a positive impression and that Sharon’s support helped with your decision to purchase. We’ll be sure to pass your feedback on to her, it will mean a lot.
Warmest Regards,
Paris
Really friendly staff who weren't pushy…
Really friendly staff who weren't pushy and happy for me to browse on several occassions until I took the plunge and ordered my new bed. Really important to physically be able to see and touch furniture rather just buying online.Show room is lovely as bright, spacious with a wide range of products. Now to save up for my accent chair and sofa.
25 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mairi,
Thank you so much for your lovely feedback! We're so pleased to hear that you felt comfortable browsing and taking your time. Our team will be delighted to know their friendly, no pressure approach made a difference.
You're absolutely right. Being able to see and feel the furniture in person can make such a big impact and I'm glad the Shack helped you make your choice. Enjoy your new bed and we’ll be here when you're ready for that accent chair and sofa!
Kind regards,
Manny.
Great experience so far
Great experience so far. Went to the Loaf showroom in Edinburgh. The staff were very helpful with picking colours and fabrics. Not pushy at all which was nice. Ordered the sofas online as I didn't have my credit card with me. Just waiting for updates on delivery.
24 September 2025
Reply from Loaf - Edinburgh
Hi James,
Thank you so much for your kind words! We're really glad to hear you had a great experience at our Edinburgh showroom and that the team was able to help you choose the perfect colours and fabrics without any pressure. Ordering online sounds like a smart move. Hopefully it was nice and easy! We'll keep you updated on your delivery, and if you have any questions in the meantime, just give us a shout. Can’t wait for you to get comfy on your new sofas!
Kind regards,
Manny.
Quality in both service & product
Staff are super friendly and very helpful. The furniture is just beautiful, fabulous quality.
18 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Ross,
Thank you for shopping with Loaf! We truly appreciate your feedback.
It’s amazing to hear you had such a great experience with our team and that you’re happy with the quality of the furniture. That really means a lot to us. We take great pride in everything we do to ensure we deliver a premium service from start to finish.
We hope you enjoy it for years to come!
Kind regards,
Manny.
Great experience
Great experience. Knowledgeable and attentive staff. Very excited for our sofa to arrive!
9 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mhairi,
Thank you so much for your wonderful feedback!
We can't wait for you to receive and enjoy your new sofa!
Best wishes
Jasmin
A really positive experience so far
A really positive experience so far. I found the staff very friendly, extremely helpful and not at all pushing for a sale.
Lovely showroom. Everything looks top quality.
Looking forward to getting our sofa.
7 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Helen,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our team and enjoyed visiting the showroom. It means a lot to us that you felt welcomed and never pressured.
We can’t wait for your new sofa to arrive and hope it brings you comfort and joy for many years to come!
Warmest Regards,
Paris
Great showroom and staff with no hard sell
Very helpful and friendly staff who were genuinely helpful without any kind of hard sell. Sam, who showed us round, helped us decide on what would be best suited to our needs was a great ambassador for the company.
7 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi,
Thank you for shopping with Loaf! We truly appreciate your feedback.
We're thrilled to hear that Sam made such a positive impression he really is a fantastic ambassador for the team. So glad you felt supported and found something that suits your needs. Hope you love your new piece!
Kind regards,
Manny.
Super friendly staff
Super friendly staff, knowledgeable and a lovely approach when entering the store and during the visit too.
5 September 2025
Reply from Loaf - Edinburgh
Hi Caitlynn,
Thank you for sharing your wonderful experience with us!
We're thrilled to hear that our team made your visit so enjoyable and welcoming!
We can't wait to have you back soon!
Warm regards,
Jasmin
Positive experience at Loaf Edinburgh
Positive experience all round at Loaf Edinburgh. Spacious showroom, helpful, knowledgeable staff who give you space to browse and very helpful when required. No sense of being pushed into anything, just genuinely keen to help you with your decision. Would recommend.
5 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Shona,
Thank you for shopping with Loaf! We truly appreciate your feedback.
So lovely to hear you had such a positive experience at our Edinburgh Shack. The team will be delighted to know their approach hit the right note, helpful when needed and never pushy. Thanks so much for the kind words and recommendation.
Hope to hear from you soon!
Kind regards,
Manny.
My instore experience has been…
My instore experience has been AMAZING…staff have been so patient and helpful. Phone experience has been mixed. While the people have been absolutely lovely I’ve had mixed messages, and confusion with deliveries. Still waiting for a pick up. It’s been 4 weeks.
30 August 2025
Reply from Loaf - Edinburgh
Hi Laura,
Thank you for shopping with Loaf! We truly appreciate your feedback.
So lovely to hear your experience in our Shack was amazing. The team will be thrilled to know their patience and support made a difference. That said, I'm really sorry to hear about the confusion and delays on the delivery side, especially the wait for the collection. I totally understand how frustrating that must be. We'll make sure your feedback is shared with the right team so we can improve across the board.
I will investigate this matter and contact you directly.
Thanks so much for your honesty and patience!
Kind regards,
Manny.
Friendly
Friendly, helpful, relaxed staff. Gave us room to loaf when needed, there when we needed help or advice.
30 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Gareth,
Thank you so much for your lovely review!
We’re really pleased to hear you found our team friendly, helpful, and relaxed. It’s exactly the experience we aim to create. It’s great to know you felt comfortable to browse at your own pace, with support on hand when needed.
We hope you enjoyed your time with us and look forward to welcoming you back again soon!
Warmest regards,
Paris
pleasant environment with helpful staff
Enjoyed shopping for sofa,chair & footstool today. Wendy served us and she couldnt have been more helpful. definitely recommend for quality and service
1 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Jacqui,
Thank you so much for taking the time to share your kind words!
We're thrilled to hear you enjoyed your shopping experience with us and that you found the environment pleasant and the team helpful.
Wendy will be especially pleased to know she made such a positive impression, I'll be sure to pass along your lovely feedback to her.
We're so glad you chose us for your sofa, chair, and footstool and we truly appreciate your recommendation. If you need anything else or have any questions as your order progresses, please don't hesitate to get in touch.
Warm regards,
Paris
Awful service and no delivery in sight for months
We were promised a sofa within 6 weeks, and it’s now been 3 months with still no delivery slot in sight. Instead of real updates, we keep getting emails from junior staff blaming yet another fabric delay. Not good enough. This has meant putting off having guests, and the experience has been hugely disappointing. Still no sofa, still no confirmed date. Never using Loaf again and would strongly advise others to look elsewhere.
31 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Giulietta,
Thank you for shopping with Loaf!
We truly appreciate your feedback.
My sincere apologies for the issue at hand.
I am currently investigating this matter and will contact you directly.
Kind regards,
Manny.
Great customer service
I knew I wanted a Loaf sofa so thought I better visit the store to have a better idea. I was instantly greeted by an assistant called Sam who had a wealth of knowledge about the sofas and fabrics. He let me browse the shop for as long as I wanted until I had any questions. Lovely shop with plenty of options to pick from. What we wanted wasn’t that straight forward but they made it feel no bother at all. It wasn’t until we were leaving we realised it was only Sam’s third day! Very impressed with this store. Can’t wait for my new sofa to arrive.
29 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hello Lorna,
Thank you for the postitive feedback!
I am so glad to hear your Shack visit was perfect.
We appreciate you shopping with us and hope to see you in the Shack again soon.
Kind Regards,
Sav
Friendly and helpful service in store
Friendly and helpful service in store. Efficient production of a quote and assistance with choice of colour for my sofa. Ordering the sofa on line was super easy.
29 August 2025
Reply from Loaf - Edinburgh
Hello Murdo,
Thank you for the postitive feedback!
I am so glad to hear your Shack visit went well.
We appreciate you shopping with us and hope to see you in the Shack again soon.
Kind Regards,
Sav
Staff good
Staff good, clear concise and enthusiastic.
Layout of quote/invoice could be improved.
22 August 2025
Reply from Loaf - Edinburgh
Hi Kevin,
Thanks so much for your review! We're delighted to hear that our team made a great impression!
We also really appreciate your feedback about the quote/invoice layout. We are always looking for ways to improve!
Thanks again for taking the time to share your thoughts—we hope to welcome you back soon!
Many thanks,
Nat
Helpful loafers giving just the right…
Helpful loafers giving just the right amount of help.
16 August 2025
Reply from Loaf - Edinburgh
Hi Sara!
We really appreciate your kind words and the time you took to share your thoughts!
It’s fantastic to know that our team provided just the right amount of help for you!
Can’t wait to have you back at our shacks soon!
Best Wishes
Jasmin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.