Not a great customer experience in your Edinburgh Straiton store unfortunately. Unable to finance couch to our new address that we were due to move into in a few weeks. Found customer assistant quite... See more
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff (two Alans at Edinburgh branch) were so helpful . Nothing was a problem to bring different styles of chairs together for us to compare and try! Also they have an extensive range of fabrics... See more
Company replied
Super helpful and friendly people. A lovely vibe met us from the moment we entered the showroom. The fact that they loved dogs too made our shopping experience with our pooches all the more enjoyable... See more
Company replied
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff in the Edinburgh store were…fantastic!
The staff in the Edinburgh store were fantastic! They welcomed us into the store and then left us to check out our shortlist of sofas. After a while when they could see we were choosing fabrics, they came to our aid and gave great advice. We have 2 sofas ordered and looking forward to having them for Christmas. Thank you
17 October 2025
Reply from Loaf - Edinburgh
Hi Lucy,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our Edinburgh team made your visit such a positive experience.
It’s great to know they struck the right balance between giving you space to browse and being there when you needed advice, that’s exactly the kind of relaxed and helpful service we aim for.
We’re thrilled you’ve chosen two of our sofas and that they’ll be part of your home in time for Christmas.
Thank you again for taking the time to share your kind words. I’ll be sure to pass your message on to the Edinburgh team, it will make their day.
Warm regards,
Paris
The lady ( Wendy) took a lot of time to…
The lady ( Wendy) took a lot of time to help choose colours and rugs and nothing was any trouble at all. Extremely cheery and helpful, not pushy and I felt quite happy to take my time deciding.
10 October 2025
Reply from Loaf - Edinburgh
Hi Sally,
Thank you so much for your lovely feedback!
I’m thrilled to hear that Wendy was able to make your experience so positive. She truly enjoys helping customers find the perfect choices and it's great to know you felt comfortable taking your time. I hope you love your new colours and rugs and we're always here if you need anything else.
Hope to hear from you soon!
Kind regards,
Manny.
Stressfree experience purchasing sofas
Staff attentive and helpful, but not pushy.
Helpful to see the products in real life.
Product sheets really clear, and having both large and small samples of fabric ensured that one could see the colours as they would be in situ.
The fact that you can return your purchases if they do not suit up to 14 days after they are delivered is an unlooked for bonus.
14 October 2025
Reply from Loaf - Edinburgh
Hi Hazel,
Thank you for shopping with Loaf!
I’m so pleased to hear that you found our team attentive and helpful without being overbearing, that balance is important to us. It's great to know that seeing the products in person, along with the clear product sheets and fabric samples helped you make a confident choice. I’m also glad the 14 day return policy came as a welcome bonus. We really appreciate you taking the time to share your experience!
Kind regards,
Manny.
Great showroom service
We have visited the showroom a couple of times now, our most recent visit was to make final decisions on style colour and purchase. Sam was very professional and helpful with our questions and any items we wanted to view they didn’t have in the showroom he took the time to show us them in the website in 360 visual so we could get a good idea.
I was very happy with the service I received and the ordering process in store was straightforward and easy. Again sam took the time to explain all the different elements - insurance, delivery, pick up of existing sofa etc.
I look forward to receiving my sofas in November and hope the delivery process is as seamless and straightforward as the service received in store
12 October 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Kirstie,
Thank you so much for taking the time to share your experience with us.
I’m delighted to hear that your visits to the showroom were positive and that Sam was able to assist you thoroughly with your final choices.
It's great to know that the 360 visuals helped you feel confident in your selections and that the ordering process was smooth and well explained. We take pride in offering a service that’s both professional and supportive. So your kind words truly mean a lot.
I’m just as excited for you to receive your new sofas and we’ll do everything we can to ensure that the delivery is just as seamless as your Shack experience.
Warm regards,
Manny.
Reply from Loaf - Edinburgh
Hi Margaret,
Thank you so much for your kind words! I’m thrilled to hear that our staff member was able to assist you effectively. We take great pride in providing helpful and friendly service and it’s always rewarding to know when we've made a positive impact. Your feedback encourages us to keep delivering great experiences.
We hope to welcome you again soon!
Warm regards,
Manny.
Friendly and professional staff.
9 October 2025
Reply from Loaf - Edinburgh
Hi Jaci,
Thank you for shopping with Loaf!
It’s wonderful to hear that one of our team members made such a positive impression. I’ll make sure their efforts are recognised. Comments like yours motivate us all to keep delivering exceptional service.
Hope to hear from you soon!
Kind regards,
Manny.
Patient, considered and fun
Incredibly patient staff. Interested and supportive. No rush. It has to be right for us and a full understanding of that. A bit of humour along the way helped. We were remembered on the second visit and Nikki (in training at the time) was fab.
4 October 2025
Reply from Loaf - Edinburgh
Hi Kenny,
Thank you for shopping with Loaf!
I appreciate the time taken to leave us a review.
I’m so happy to hear that you felt supported and unrushed throughout your visits. It's so important to us that every decision feels right for you. I’m also glad our sense of humour helped make the experience a little lighter along the way. Nikki will be especially pleased to hear your kind words. She's been doing a fantastic job and feedback like this means the world.
Hope to hear from you soon!
Warm regards,
Manny.
Lovely time at Loaf Edinburgh
Lovely time at Loaf Edinburgh! I had a list of what I needed and we managed to get everything sorted out, it was quite overwhelming but Marion and the rest of the team were very helpful. Thank you I can’t wait for it all to arrive!
9 October 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Christina!
Thank you so much for your wonderful 5-star review!
The team at our Edinburgh shack will be thrilled to know they were able to assist you so well.
We can't wait to welcome you back soon!
Best Wishes
Jasmin
I visited and bought two sofas from…
I visited and bought two sofas from Loaf Edinburgh. Very nice shop environment and experience, and helpful staff on my several visits. However I have to reduce the number of stars as I’m so disappointed to have been hit with a £95 delivery fee upon paying. I think when customers are spending upwards of £4,000, this fee should be absorbed into the product price.
I’m looking forward to receiving my sofas in about 5-7 weeks’ time now and hope that all goes smoothly for the expense of it. I would dispense with the in-store toffees and bottles of water for prospective customers and re-direct some of that cash into (paying) customer satisfaction.
27 September 2025
Reply from Loaf - Edinburgh
Hi Laura,
Thank you for taking the time to leave us review,
We’re sorry to hear about your disappointment regarding the delivery fee. We’ve now reached out to you directly with a resolution and will make sure everything is followed up to your satisfaction.
Warm regards,
Cynthia
I ordered online after visiting your…
I ordered online after visiting your shack in Edinburgh. I’ve yet to receive my sofa, but the customer services got from Sharon was excellent, she was very helpful and patient! Thank you
30 September 2025
Reply from Loaf - Edinburgh
Dear Lottie,
Thank you so much for your lovely feedback!
I’m really pleased to hear that Sharon was able to assist you so well.I’ll be sure to pass on your lovely feedback to her.
Sorry to hear you haven’t received your sofa just yet. If you need any updates on your order, please don’t hesitate to get in touch with our customer service team and we’ll be happy to look into it for you.
Thanks again for choosing us and we hope you love your new sofa once it arrives!
Warm regards,
Manny.
Great advice and support in buying our…
Great advice and support in buying our furniture
5 October 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Chris,
Thank you so much for your kind words! I'm really glad we could help and that you're happy with your furniture.
We take pride and care in our services to deliver a premium standard.
Hope to hear from you soon!
Kind regards,
Manny.
All good so far
All good so far . Staff in store were friendly and helpful not too pushy . Website was also helpful . As I looked online for what I wanted then went to see it instore so I was sure it was right. Hopefully the rest of the order will go as smoothly
1 October 2025
Reply from Loaf - Edinburgh
Hi Carey!
Thanks so much for sharing your experience with us!
It’s great to know that everything has been going smoothly so far. We’re here for you if you need any assistance as you continue your order!
Kind Regards
Jasmin
Excellent customer service
Excellent customer service. The experience was fantastic the team couldn't have been more helpful.
Also the kids were happy colouring and eating tunnocks tea cakes.
22 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Scott,
Thank you so much for your lovely feedback!
We’re delighted to hear you had such a fantastic experience and that our team made you feel well looked after. We’re also glad the little ones enjoyed their colouring (and Tunnocks treats!) while you visited, it’s all part of making everyone feel at home.
We look forward to welcoming you back soon!
Warmest Regards,
Paris
Staff in shop extremely helpful.
Staff in shop extremely helpful.
Large selection of fabrics to choose from .
Only slight disappointment for me is the amount Loaf charges for delivery considering you have already paid alot of money for an item , in my case an extra large sofa.
23 September 2025
Reply from Loaf - Edinburgh
Hi Andrea,
Thank you so much for sharing your feedback!
We’re delighted to hear that our team was helpful and that you enjoyed exploring our wide selection of fabrics.
We completely understand your concern about delivery costs. Please rest assured that this service includes bringing your item to the room of your choice, full assembly and removal of all packaging, so everything is taken care of for a smooth and stress-free experience.
We hope your new sofa brings you comfort and joy for many years to come.
Warm regards,
Paris
All the staff were very helpful and…
All the staff were very helpful and friendly.
Sharon couldn’t have done more and her help was one of the reasons we proceeded with the purchase at that point.
27 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi There,
Thank you for your kind words!
We’re delighted to hear that our team made such a positive impression and that Sharon’s support helped with your decision to purchase. We’ll be sure to pass your feedback on to her, it will mean a lot.
Warmest Regards,
Paris
Really friendly staff who weren't pushy…
Really friendly staff who weren't pushy and happy for me to browse on several occassions until I took the plunge and ordered my new bed. Really important to physically be able to see and touch furniture rather just buying online.Show room is lovely as bright, spacious with a wide range of products. Now to save up for my accent chair and sofa.
25 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mairi,
Thank you so much for your lovely feedback! We're so pleased to hear that you felt comfortable browsing and taking your time. Our team will be delighted to know their friendly, no pressure approach made a difference.
You're absolutely right. Being able to see and feel the furniture in person can make such a big impact and I'm glad the Shack helped you make your choice. Enjoy your new bed and we’ll be here when you're ready for that accent chair and sofa!
Kind regards,
Manny.
Great experience so far
Great experience so far. Went to the Loaf showroom in Edinburgh. The staff were very helpful with picking colours and fabrics. Not pushy at all which was nice. Ordered the sofas online as I didn't have my credit card with me. Just waiting for updates on delivery.
24 September 2025
Reply from Loaf - Edinburgh
Hi James,
Thank you so much for your kind words! We're really glad to hear you had a great experience at our Edinburgh showroom and that the team was able to help you choose the perfect colours and fabrics without any pressure. Ordering online sounds like a smart move. Hopefully it was nice and easy! We'll keep you updated on your delivery, and if you have any questions in the meantime, just give us a shout. Can’t wait for you to get comfy on your new sofas!
Kind regards,
Manny.
Quality in both service & product
Staff are super friendly and very helpful. The furniture is just beautiful, fabulous quality.
18 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Ross,
Thank you for shopping with Loaf! We truly appreciate your feedback.
It’s amazing to hear you had such a great experience with our team and that you’re happy with the quality of the furniture. That really means a lot to us. We take great pride in everything we do to ensure we deliver a premium service from start to finish.
We hope you enjoy it for years to come!
Kind regards,
Manny.
Great experience
Great experience. Knowledgeable and attentive staff. Very excited for our sofa to arrive!
9 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mhairi,
Thank you so much for your wonderful feedback!
We can't wait for you to receive and enjoy your new sofa!
Best wishes
Jasmin
A really positive experience so far
A really positive experience so far. I found the staff very friendly, extremely helpful and not at all pushing for a sale.
Lovely showroom. Everything looks top quality.
Looking forward to getting our sofa.
7 September 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Helen,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our team and enjoyed visiting the showroom. It means a lot to us that you felt welcomed and never pressured.
We can’t wait for your new sofa to arrive and hope it brings you comfort and joy for many years to come!
Warmest Regards,
Paris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.