If I could give negative stars I would. I purchased a knife set and almost three months later have not received a shipping confirmation or refund as promised. Also when you order they sign you up for... See more
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Review summary
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Lndmark is a SCAM! I ordered a Hair Trimmer through Facebook or Instagram. I oder from this scam company in July 28th, it's now November! when i clicked to try to track my oder it says Expired.... See more
Company replied
This place so far has been a scam. Placed an order via Instagram weeks ago, paid extra for expedited shipping. Item never arrived, reached out to customer service and keep getting very obtuse excuse... See more
Company replied
I ordered some acrylic markers on November the 22nd. I paid for priority handling and emailed customer service to see if I could get an update. I haven’t heard back and after reading the other recent... See more
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1.1
Bad
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered a product and never received…
I ordered a product and never received it. I was then also charged $29.99 for a membership fee. This company is a scam!
1 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Trina,
I’m so sorry to hear about this experience. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so you won’t see any further billing from us.
I’ve also processed a full refund for your original order since you never received it. The funds should reflect back to your account within 3–5 business days, depending on your bank.
Again, I truly apologize for the inconvenience and frustration this caused.
Best regards,
Lndmark Support
Received and it is very cheap plastic
Received and it is very cheap plastic. I also was charged an addition $29.99 the next month. Working with credit card to get removed.
25 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Nancy,
I’m truly sorry to hear about your experience with both the product quality and the unexpected charge. I’ve gone ahead and fully canceled your membership and refunded the $29.99, so you won’t see any future billing from us.
Regarding the product, since you’re unhappy with it, I’ve also issued a full refund for that order. There’s no need to return it — please feel free to keep or discard it as you wish.
You should see both refunds reflected back to your account within 3–5 business days, depending on your bank.
Again, I sincerely apologize for the trouble this caused.
Best regards,
Lndmark Support
I ordered the grater two weeks ago and…
I ordered the grater two weeks ago and haven’t received word. I also checked my bank statement and saw another charge of 29.99 which I did not authorize!
28 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Yasuhiro,
I’m very sorry for the frustration this has caused. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so you won’t see any further billing from us.
Since your original grater order has not been received, I’ve also processed a full refund for that purchase. Both refunds should reflect back to your account within 3–5 business days, depending on your bank.
Thank you for bringing this to my attention, and I truly apologize for the inconvenience.
Best regards,
Lndmark Support
Worst business i ever dealt with!!!!!
This company is a scam. I have yet to receive my order and I was charged an extra $29.99 that I never authorized. I will call my bank to get this company blocked from making any more payments. This is ridiculous. I sent an email and was told the charge was for a membership that I never signed up for. This company thinks they can do whatever they want with your money. My next email will be to report this company for fraud. I don’t appreciate my money being taken without my authorization.
28 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Robert,
I want to sincerely apologize for the frustration this has caused. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so you won’t see any further billing from us.
Since you have not received your original order, I’ve also processed a full refund for that purchase. Both refunds should reflect back to your account within 3–5 business days, depending on your bank.
I completely understand your frustration, and I’m truly sorry for the experience you’ve had with us.
Best regards,
Lndmark Support
I paid for a product I never received…
I paid for a product I never received and have been charged 2 months for a subscription that I never signed up for. Fraud.
26 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Carmen,
I’m so sorry to hear about this experience. I completely understand how frustrating it must be to not receive your product and to see unexpected subscription charges. I’ve gone ahead and canceled your membership, so no further charges will occur, and I’ve also issued a full refund for the two $29.99 subscription fees.
Regarding your missing product, I’ve also refunded that order in full, so you are fully covered. You won’t need to return anything. Please allow 3–5 business days for the refunds to reflect back to your account, depending on your bank.
Again, I truly apologize for the inconvenience this has caused. Please know that this has been fully resolved, but if you have any further questions, just reply to this email and I’ll be here to assist.
Best regards,
Lndmark Support
DON’T BUY FROM LNDMARK CLUB
Do not under any circumstances buy from this company it’s a scam!!! I ordered a thermal ion hairbrush and still have not received it. Every email I sent to them and calls I make I only get a response back is “it’s in transit” “it’s in transit” “it’s in transit” and then I get charged $29 on top of it for what I haven’t even gotten the product nor are they willing to refund me!! don’t waste your time or money on this company. It’s not worth it!!!
25 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Tuesday,
I’m truly sorry for the experience you’ve had, this is absolutely not the way we want any of our customers to feel. I can see how frustrating it must be to not receive your order and then notice a membership charge on top of it.
I’ve gone ahead and fully canceled your membership, so no further charges will occur, and I’ve issued a refund for the $29.99 charge. I’ve also refunded your original order for the thermal ion hairbrush so you are completely covered. You won’t need to return anything. Please allow 3–5 business days for the refunds to reflect back to your account, depending on your bank.
I sincerely apologize for all the trouble and frustration this caused. Everything has now been resolved, but if you have any additional questions, just reply to this email and I’ll make sure you’re taken care of.
Best regards,
Lndmark Support
I am getting charged every month a fee…
I am getting charged every month a fee of $29.99 of which I have NO IDEA what I’m being charged for. I have notified my bank and realized it has been more charges than I even knew.
26 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Angie,
I completely understand your concern regarding the $29.99 charges and I’m here to help get this sorted out for you. To locate your account and provide the correct resolution, could you please confirm your full name, the email address used at checkout, or your original order number?
Once I have that information, I’ll be able to quickly look into the charges and assist you further.
Best regards,
Lndmark Support
Terrible Customer Service
2025
Rated 1 out of 5 stars
Terrible company
I never received my items and I keep getting charged $29.99 for a monthly subscription that I never signed up for. Please refund my money for my items that I never received and please cancel this monthly subscription. I am requesting a refund for the 2 months I have been charged $29.99 August 24, 2025 & July 25.
24 August 2025
Unprompted review
Reply from Lndmarkclub
Hello Heather,
I truly apologize for the experience you’ve had. I’ve gone ahead and canceled your membership, so you will not see any further monthly charges. I’ve also processed a full refund for both of the $29.99 charges from July 25 and August 24.
Since your order never arrived, I’ve also refunded your original purchase in full. You don’t need to worry about returning anything.
You should see all refunds reflected back to your original payment method within 3–5 business days, depending on your bank.
Again, I’m very sorry for the frustration this caused, and I appreciate you giving us the chance to make this right.
Best regards,
Lndmark Support
This company is a scam
This company is a scam. I never got my product and I was charged an extra $29.99 that I never authorized. I had to call my bank to get this company blocked from making any more payments. This is ridiculous. I sent an email and was told the charge was for a membership that I never signed up for. This company thinks they can do whatever they want with your money. My next email will be to report this company for fraud. I don’t appreciate my money being taken without my authorization.
1 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Lynnette,
I’m so sorry for the frustration this has caused you. I went ahead and fully canceled your membership and refunded the $29.99 charge, so no further payments will be taken. You’ll see the refund back to your original payment method within 3–5 business days.
Since you also mentioned that you haven’t received your product, I’ve issued a full refund for that as well. You won’t need to return anything.
Again, I sincerely apologize for the inconvenience you experienced.
Best regards,
Lndmark Support
The cheese grater i ordered was…
They have charged me $29.99, a charge iI did not authorize. I will notify my bank on fraud for this charge as well. The cheese grater i ordered was definitely not what I received. This is a piece of crap, not even close to what was advertised.
I would not even have rated this company a 1 star if I didn't have to to get to next page to write this review. Never order from them they are a huge rip off.
21 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Mary,
I’m so sorry to hear about your experience. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge, so no further payments will be taken. You’ll see the refund back to your original payment method within 3–5 business days.
Regarding your order, I also issued a full refund for the cheese grater since it wasn’t as described. Please don’t worry about returning the item; you can keep it.
I sincerely apologize for the disappointment and frustration this caused.
Best regards,
Lndmark Support
If I could choose zero stars I would
If I could choose zero stars, I would. This company failed to send me the shredder tool then has been charging me $29.99 a month for the last six months. A total scam. Do you buy anything from these scumbags!!!!!
12 March 2025
Unprompted review
Reply from Lndmarkclub
Hi Brad,
I’m very sorry for the experience you’ve had. I went ahead and fully canceled your membership and refunded the $29.99 charges. You’ll see those refunds return to your original payment method within 3–5 business days.
Since you also never received your shredder tool, I’ve issued a full refund for that order as well.
I sincerely apologize for all the frustration and inconvenience this has caused.
Best regards,
Lndmark Support
If I could give zero stars I would
If I could give zero stars I would. They show one product, then send a much inferior plastic knock off. Customer service is a joke. It also took almost two months for the product to arrive.
22 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Kelly,
I’m so sorry to hear about your experience with your order. I definitely want to make this right for you. Could you please provide your full name, email address used at checkout, or your order number? With that information, I’ll be able to locate your account and resolve this for you right away.
Best regards,
Lndmark Support
BUYER BEWARE!!!
If there was a negative number I would’ve chose that! This club is a SCAM!!! Buyers beware!!! I ordered a cheese grader that took more than 3 months to receive. I had actually gave up and forgotten about it and then one day it showed up! Also what showed up were charges on my bank card for $29.99. After the first one I tried to contact lndmark club to find out what the chargers were for. I was never able to get an answer via phone so I took to email and was only answered through email by a virtual response. Never an actual person. I tried canceling the membership that I never signed up for, for months to no avail. Finally had to call my bank and they locked up my card. I have to order a new card now, but at least lndmark club won’t get another dime from me!!! Hopefully other people can see this review before purchasing anything from this company!!! And one other thing, the cheese grader I received looked nothing like the one pictured when I ordered and broke the first time I used it, so there’s that too!!! Hopefully this company goes out of business soon so nobody else gets scammed!!!
21 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Jay,
I’m very sorry to hear about your experience. I can see how frustrating this must have been for you, and I want to personally address your concerns.
Your membership has already been canceled, and I’ve refunded charges of $29.99 back to your account. You won’t see any future billing from us.
As for your order, I sincerely apologize for the delay and for receiving an item that didn’t match your expectations. You’re welcome to keep it, and I’ve issued a full refund for that purchase as well.
We truly regret that this was your experience with us. Our goal is always to provide both quality products and real value through our membership program, but in this case, we clearly fell short.
If you notice anything else unresolved on your end, please reply directly to this email so I can make it right.
Best regards,
Lndmark Support
I ordered 2 cheese graters in early…
I ordered 2 cheese graters in early June and finally received them almost 3 months later. Since the initial payments for the graters I have received four additional charges for $29.99. I did not sign up for any sort of membership and need to have this matter taken care of. My next step will be to notify my credit card company of these unauthorized charges. Orders # 40251 and 40253.
8 June 2025
Unprompted review
Reply from Lndmarkclub
Hi Andrea,
Thank you for reaching out, and I sincerely apologize for the delay in your order and the unexpected charges you’ve experienced. I completely understand your frustration.
I’ve gone ahead and canceled your membership, so there will be no further charges moving forward. I’ve also refunded all $29.99 membership charges back to your card. You should see those credits reflected on your account within 3–5 business days, depending on your bank.
If you notice anything else unresolved on your end, just reply here and we’ll take care of it right away.
Best regards,
Lndmark Support
Was charged 29.99 never authorized it
Was charged 29.99 never authorized it
18 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Rodney,
I understand your concern, and I want to take care of this for you right away. I’ve gone ahead and canceled your membership and issued a full refund of the $29.99 charge back to your original payment method. You should see the funds reflected in your account within 3–5 business days, depending on your bank.
I’m truly sorry for any frustration this caused. Please know your membership has been fully canceled, and you won’t see any further charges from us.
Best regards,
Lndmark Support
I ordered a hair trimmer for $19.95…
I ordered a hair trimmer for $19.95 they said it would take 3-5 more business days, hoping I get the product after reading these reviews, I was also charged a $29.99 membership fee i never authorized I've been emailing them to cancel the membership and sent a screenshot of it and they still have not refunded me and keep emailing me about the membership I do not want. Seems like a scam will never order from them again.
18 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Candice,
I’m very sorry to hear about this experience, and I completely understand your frustration. I’ve gone ahead and canceled your membership so you will not be charged again. I’ve also issued a full refund of the $29.99 membership fee as well as the $19.95 you paid for the hair trimmer. You do not need to return anything.
You’ll see both refunds back to your original payment method within 3–5 business days, depending on your bank.
Again, I apologize for the inconvenience caused, and thank you for bringing this to our attention.
Best regards,
Lndmark Support
I ordered a table top grater I guess in…
I ordered a table top grater I guess in May seeing how the price of the grater has been taken out of my account 3 times already I see by reading more reviews that this is happening along the ad said nothing about a landmark club I don't even know what that is
This is fraud
Please respond ASAP Mary Jones if I don't hear from you soon I will have to take the next step I don't like being ignored
15 May 2025
Unprompted review
Reply from Lndmarkclub
Hi Mary,
I truly apologize for the frustration this has caused. I want to clear this up right away for you. What you’re seeing is not multiple charges for your grater. The one-time payment for your order was processed back in May, but the additional $29.99 charges are for the Lndmark Rewards VIP membership that was included with your purchase. This membership gives access to wholesale pricing on all products plus over a million exclusive ways to eat, play, shop, and travel.
Since you weren’t aware of this and mentioned concern, I’ve gone ahead and fully canceled your membership and issued refunds for all recent charges. You’ll see those refunds reflected back on your original payment method within 3–5 business days.
Your grater order is yours to keep—no need to return anything.
I truly apologize again for any confusion and appreciate you giving us the chance to make this right.
Best regards,
Lndmark Support
What went wrong?
What went wrong?? EVERYTHING!!!!
1. Never received my product (been over 30 days) order #44227.
2. Charged for so called product, then charged again monthly for 29.99, I NEVER agreed a pond.
3. Email communication is lacking, and you can never get any answers.
The link for this product (cheese grater) was on TikTok. I have already sent in a complaint to TikTok about this company and the fraud/scam they are doing. If this company wants to do better, they need to send out actual good products (saw some reviews) and in a timely manner not over 30 days + as well as not charging unauthorized charges.
15 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Mindy,
I’m truly sorry for the experience you’ve had. I can completely understand how frustrating this must be. I’ve gone ahead and fully refunded your order (#44227) as well as your membership charge of $29.99, and your membership has now been canceled, so no further charges will occur.
You won’t need to return anything, and the refunds will reflect back to your original payment method within 3–5 business days, depending on your bank.
Again, I sincerely apologize for the trouble this has caused and for the lack of communication along the way.
Best regards,
Lndmark Support
I am being charged recurring charges…
I am being charged recurring charges after I ordered a single item. I did not receive a confirmation email for my order. The original amount of the item was taken out ($27.99) and two additional recurring amounts of $29.99. It was not mentioned upon ordering the single item that it was a membership.
I want a refund of the total amount withdrawn from my account.
I would appreciate a prompt resolution to this issue.
12 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Kristie,
I’m sorry for the confusion and frustration this situation has caused. I’d be happy to look into this for you and make sure it’s resolved quickly.
To locate your account and review the charges, could you please reply with the email address you used when placing your order, along with your full name and (if available) your order number? Once I have this information, I can confirm the details and proceed with the appropriate refund.
Best regards,
Lndmark Support
I never received my product and they…
I never received my product and they kept charging me every month of $29.99. Then they changed their phone number so you cannot contact them. They are a fraud and should be avoided at all costs!
8 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Pete,
I’m truly sorry for the frustration and inconvenience this has caused. I’ve gone ahead and canceled your membership, so there will be no further charges moving forward.
I’ve also processed a full refund for all $29.99 membership charges, as well as the product you did not receive. You should see the funds returned to your original payment method within 3–5 business days, depending on your bank.
Again, I sincerely apologize for this experience and appreciate you bringing it to our attention.
Best regards,
Lndmark Support
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