Long-term Lloyds personal banking customer. The current account does the job day to day: card payments, standing orders, Apple Pay, direct debits all work without thinking about it. The mobile app is... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sarah.M Wellingborough branch- Sarah has been really helpful, I came in to switch my standard saving to something better she helped with updating all my saving account to better rate. Not just that sh... See more
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Lisa W assisted me in the kindest,most empathetic and sincerest way possible. She was warm and friendly and made my problems feel so small as though they were no issue to fix. She went above and be... See more
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My sister and I were both impressed with how Cheryl answered all our questions about our POA clearly and thoroughly. She reassured us with her professional yet calm approach. She assured us that all o... See more
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4.1
Great
11K reviews
No history of asking for reviews
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Today I visited my bank in Stafford and…
Today I visited my bank in Stafford and was assisted by Eva on multiple tasks with my accounts, that took us almost 2 hours.
To say I'm impressed is to say nothing.
She is extremely competent, decisive, precise, friendly, happy young Lady with the immaculate manners.
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Marina. Thank you for your feedback. I'm delighted to hear about your experience at our Stafford branch. Eva sounds like she provided truly outstanding support. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
No customer services
What a useless excuse for customer services.
Keep you waiting on webchat for hours constantly close said chat putting you back in a queue. Then transfer you to a complaints handler. 13 hours later yes 13 hours!! I get a are you there message and ive closed the chat because ive not heard from you!!! So started again at 11am and still no response. Add to the fact their app breaks every month and they dont answer the phone, this is not a bank to use. 33 years ive been with you and its got worse and worse. Waiting for a fob off response!!
Update took 21 hours to pull the same trick. 11am yesterday cam back 8am ish today closed it as I was not sat waiting. Asking me to provide information but not what information.
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi James, thank you for your feedback. I'm sorry to hear about your experience. We understand how frustrating this must have been, especially after such long wait times and repeated disruptions to your chat. This isn’t the level of service we aim to provide, and we’re sorry for the inconvenience caused by the delays and lack of clear communication.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Lost account names :(
"In the coming weeks, the ability to rename accounts online will disappear and your accounts will go back to their original names. You’ll still be able to view or edit account nicknames in the app."
I have a number of different accounts with Lloyds, for different purposes, and each has had its own 'name' that I see, and can therefore at a glance know which account I am working with.
The above message removes that ability, accounts will now only have account numbers, when using a computer. This increases complexity, and increases the time it takes to complete actions. Sad news :(
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Jon, thank you for your feedback. I’m sorry to hear this change has made things more difficult. I understand how helpful account nicknames are when managing multiple accounts. They’ll still be available in the mobile app, but not on desktop for now. This is due to a system upgrade to improve reliability, and credit card nicknames are also temporarily unavailable.
If you'd like to share feedback or make a formal complaint, you can do so through our official complaints page: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Megan from the Norwich branch was very…
Megan from the Norwich branch was very helpfull
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Darren. Thank you for your feedback. I'm happy to hear Megan from our Norwich branch was so helpful. Thank you for your 5-star rating.
Thanks
Subhiksha
Getting even better
Getting even better, apart from the new credit card sending very confusing payment details, and inconsistent, ea double payments for one transaction, £1 plus the actual payments....now got a letter, they have decided to up my credit limit to x amount, but they have to check first if I can afford it. 😳 eh really? I didn't ask for an increase, nor do I want it, but you tell me you want to increase it because you feel I could do with it (even though i rarely use more than a third, often less) but you don't know if I can have it? Unbelievable!!! Can't wait for the stupid reply and whatever will happens next.
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Welsh, thank you for your feedback. I'm sorry to hear about your experience. Credit limit increases can sometimes be reviewed automatically, and we always carry out affordability checks to make sure any change is appropriate. I'm also sorry for any confusion caused by the payment details on your credit card account. If you’d like us to look into this further, please contact one of our messaging colleagues who can review your account and clarify everything for you.
Alternatively, if you'd like to raise a complaint, please follow the link provided so our team can support you further: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Horrific service
Horrific service. They charge me £5 for a Club Lloyds acct even though I did pay 2000 in every month since I opened the account. I just spent an hour waiting to talk to a rep who insisted they charge on calendar month, which makes no sense. Why would I have top pay 5£ for services for only 16 days since I opened the account on 13 April. Now she put me through to another service so the waiting game started again. Not sure it's worth the switch to them. Never had such a predatory bank before. Their service is worth than any bank I've had to deal with. Their small print should have notes sending you to other small print.
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Diana. Thank you for your feedback.I'm sorry to hear about your experience. Club Lloyds monthly fees are applied based on meeting the funding requirement within each calendar month, so charges can still apply if the criteria isn’t met in that period. We understand this may not have been clear, especially so soon after opening your account, and we’re sorry for any confusion caused.
If you’d like us to look into this further, please contact one of our messaging colleagues who can review your account and support you. Alternatively, if you’d prefer to raise a complaint, you can follow the link below and our team will be happy to assist: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Support is not helping me to relogin to…
Support is not helping me to relogin to my account i just forgot everything.
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi John, thank you for your feedback. I’m sorry to hear you’re having trouble logging back into your account. If you’ve forgotten your details, we can help you regain access, this may simply involve resetting your login securely here: https://www.lloydsbank.com/help-guidance/everyday-banking/getting-online/reset.html
If you’re still facing issues, please get in touch with our dedicated team who can help you log in. You can contact them on 0345 300 0000, or +44 173 334 7007 if you’re calling from outside the UK.
Automated service: 24 hours a day, 7 days a week Advisors: 8am–6pm, 7 days a week (closed on bank holidays).
They’ll be able to review your details and support you further.
Thanks
Subhiksha
Rij în Luton was perfect
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Melania. Thank you for your feedback. I'm delighted to hear your experience with Rij in Luton was perfect. Thank you for the positive review.
Thanks
Subhiksha
Very good service and positive attitude from Rachel Bennett
Very good service And positive attitude , thank you very much
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Adel. Thank you for your feedback. I'm happy to hear you received very good service and a positive attitude from Rachel. Thank you for the positive review.
Thanks
Subhiksha
I have been assisted from Claire
I have been assisted from Claire , she is the best . She helped me for my important payment ‘ I purchased my first Home ‘ . Thanks Claire
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Sindujan. Thank you for your feedback. I'm pleased Claire could help you, and congratulations on buying your first home! Thank you for your 5-star rating.
Thanks
Subhiksha
Clair was outstanding and really…
Clair was outstanding and really patient all the way
4 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Nneka. Thank you for your feedback. I'm glad to hear Clair provided such outstanding and patient support. Thank you for the positive review.
Thanks
Subhiksha
They stop you getting to your funds on purpose
How dare you stop me from transferring money to pay my shopping you horrible thieves i had to walk out supermarket yesterday no one was answering phones i waited on phone for 1 hour and 30 minutes app online banking and telephone banking didnt work for 4 hours today i am drawing everything out no more card payments no more apple pay from now cash only and time for a new bank account!
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Charlene. Thank you for your feedback. We’re sorry to hear about your experience, especially when you were trying to pay for essentials at the supermarket. We want to reassure you that we would never intentionally block access to your funds. It sounds like there may have been a temporary service issue, and we’re sorry for the impact this had at such an important time. This isn't the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Reply from Lloyds Bank
Hi Mimi. I'm delighted to hear that you had good service and excellent customer care. Thank you for your 5-star rating!
Thanks
Pritesh
we really appreciateyour service and…
we really appreciateyour service and would like to continuewith this..
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Naitik. It’s great to hear that you’re happy with the service and that you’d like to continue banking with us. That means a lot to us, and we’re committed to making sure you keep having a positive experience.
Thanks
Pritesh
EXCELLENT CUSTOMER SERVICE FROM RYAN
I went into Lloyds bank in St Helens, Merseyside. I spoke with a gentleman named Ryan. A friend of mine had recently passed away and I got excellent customer service from Ryan who helped me a lot with my friend's account. Thank you Ryan.
22 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Julie. Thank you for taking the time to share your experience, and I'm very sorry for your loss. I'm pleased to hear that Ryan at our St Helens branch was able to support you during such a difficult time. Handling a friend’s account after a bereavement can be challenging, so it’s great to know that Ryan provided the care, understanding, and assistance you needed. Thank you for your kind words.
Thanks
Pritesh
It took me a while to do a new mortgage…
It took me a while to do a new mortgage deal online and a bit confusing to submit it and accept it, I got there in the end. I would prefer to speak to an advisor usually with something as important as this.
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Carol. I understand how important a decision like arranging a mortgage is, and I'm sorry to hear that you found the online process confusing at times. While it’s good to hear you were able to complete it in the end, we appreciate that this isn’t something you want to feel uncertain about. Thank you for the positive review.
Thanks
Pritesh
Over an hour waiting on the phone then…
Over an hour waiting on the phone then phone goes dead preumuaberly when they are shut as i rang back and was told they are now closed. All i wanted was help getting onto the app as none of my e-mails contain my ref number or card number. I have no idea what my balance is a people just refuse to answer the phones. I may have to do it the old fashioned way a wright to them st this rate!
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Cherie. Thank you for taking the time to share your experience. I'm sorry to hear about your frustrating experience with our phone lines and difficulty accessing your account. We understand how important it is to access your information easily.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Fast and simple to use
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Peter. I'm pleased to hear you’ve found the service fast and simple to use. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
Appalling service
Appalling service. 40 minutes wait time on phone and on line. there appears to be a problem with their credit card account settlement system but no one can help!
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Colin. I'm sorry to hear about your experience. We understand how frustrating it is to be waiting 40 minutes on both phone and online, especially when you’re trying to resolve something as important as a credit card settlement.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Toyin
Toyin
from Manchester
i came to close my account but I couldn't as I had pending transactions. Toyin explained the entire process to me and even showed me how to close my account digitally on the app.
3 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Qian. I'm pleased to hear that Toyin was able to support you during your visit and explain the process clearly. It’s great to know she took the time to walk you through both the account closure steps and how to manage this digitally through the app. Thank you for your 5-star rating.
Thanks
Pritesh
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