We have just moved our card machine to Lloyds from another card company. We have received excellent customer service from Lloyds so far, every question answered, big thank you to Michael Scott - kept... See more
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Review summary
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We were recommended Lloyds Card Services by Purchases Direct, who helped us find the best card payment solution for our business. From start to finish, the process with Lloyds Card Services has been... See more
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The Customer Services representative, Edit, was extremely helpful. My device wasn’t functioning and couldn’t pair properly to my new iPhone, but once this was sorted, everything else was resolved... See more
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Fantastic service. Extremely efficient. Wouldn't hesitate to recommend. Other providers just didn't match up. Special thanks to Richard Swinfield, who was first rate throughout and did exactly as he... See more
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Company details
About Lloyds Cardnet
Written by the company
Take payments in person, online and over the phone. From pocket-sized card readers to counter-top terminals to full point of sale app-based business solutions.
By accepting card payments, your business can meet the demands of today’s fast-paced, digital economy. Best of all, our card payment solutions helps you learn more about your customers’ spending habits with real-time sales data and online reporting tools.
Plus, whether you’re a sole trader or a growing enterprise, card payments reduce cash handling and can open doors to finance options like Merchant Cash Advance. With Lloyds, you get secure, reliable technology, specialist UK support and transparent pricing. Let your customers pay their way – quickly, safely and confidently.
Lloyds Bank Cardnet is trusted by over 35,000 businesses processing 2.86m transactions daily. Cardnet® is a registered trademark of Lloyds Bank plc.
Take payments >
Existing customer support >
Contact info
United Kingdom
- lloydsbank.com/business/take-payments-with-cardnet.html
Take card payments with confidence
4.6
Excellent
537 reviews
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Transitioned our business to Lloyds…
Transitioned our business to Lloyds Cardnet after a long relationship with previous provider Worldpay and I found the process straightforward and efficient and the terms favourable. We’ve had a problem free first year and the technology works very well . Richard Swinfield handled all aspects of our integration promptly and professionally…and I highly recommend using Lloyds Cardnet.
3 July 2026
Unprompted review
Reply from Lloyds Cardnet
Hello William,
Thank you for your review and positive feedback. I will share this with Richard.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Great customer service.
Great customer service and all involved were very helpful.
1 July 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Gilly,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
We have just moved over to Lloyds…
We have just moved over to Lloyds cardnet and the support before and after is fabulous. Deepak will go above and beyond for his customers
1 July 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Lou,
Thank you for your review and positive feedback. I will share this with Deepak.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Very good overall experience
Having been somewhat thrown in at the deep end with the task of setting up the cardnet system for our company, it was made so much easier by the helpfulness received from the team from the moment I reached out to them. Within a couple of days I had already set up teams calls and training of how and what to do. With further follow up calls, to ensure everything was going in the right direction. The response times were very good when I asked any question or was looking for reassurance. All in all the overall experience has been very good and would certainly recommend.
29 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Great support and smooth experience
We recently set up Lloyds Cardnet’s Paydit QR code solution for our organisation, and overall the experience was positive, mainly due to the helpful support from Lauren Little, who was responsive and supportive throughout the onboarding process. Really pleased with the experience and would happily recommend
25 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback. I will share this with Lauren.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Lloyds website difficult to use without telephone help.
I'm a Bank of Scotland customer and treasurer of our community group. We required a QR code to collect funds, but I found the Lloyds site unhelpful. The staff that I spoke to did their best, but it wasn't until I spoke to Mr Nathan Jones that things got sorted. That man deserves a raise!!
25 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Sandy,
Thank you for your review and feedback. I will share this with Nathan Jones.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
From start to finish such a easy…
From start to finish such a easy process
Nathan done a amazing job hassle free
19 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Stewart,
Thank you for your review and positive feedback. I will share this with Nathan.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
V helpful and helped me renegotiate the…
V helpful and helped me renegotiate the charges for credit card usage as requested
19 June 2026
Reply from Lloyds Cardnet
Hello Dee,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Lloyds Payment Solutions
Great attention to customer needs. Lloyds Cardnet have some excellent card processing product to satisfy customers' ever evolving needs. Lloyds Virtual Terminal and Paydit QR code card payment.
Excellent service from the team.
Tony Reading
Head of IT, Tresco Island
23 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Tony,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Devices stopped working partway through…
Devices stopped working partway through our one-off annual event - had to revert to cash at what was advertised as a "card only" event.
20 June 2026
Reply from Lloyds Cardnet
Hi,
We're sorry to hear that your devices stopped working during your annual event and understand how frustrating this must have been, especially when attendees were expecting a card-only experience.
We're glad you were able to speak with our team and get the issue resolved, but we appreciate the disruption this caused on an important day for your business.
We will be looking into the root cause of the problem and using the findings to help improve our service and prevent similar issues in the future.
Thank you for your feedback and for giving us the opportunity to learn from your experience.
Kind Regards
Sarah Cantrell - Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback. I will share this with Yagmur.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
I had to replace two old card terminals…
I had to replace two old card terminals for new ones that were compatible with VoIP.
David Guy was absolutely brilliant and guided me patiently through all the options.
First class service and an absolute delight to be able to contact a UK based call centre!
18 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hi Chris,
Thank you for your review and positive feedback. I will share this with David.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Cardnet Service excellent
As usual excellent service. A full understanding of my business needs. Top marks.
18 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hi Martin,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Good service and always on hand
18 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hi Ruthin,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Someone came into my cafe
Someone came into my cafe, distracted me and managed to make a refund of £499 on a card that wasn’t even used in my cafe!!!
Cardnet offered to refund me £35 which was ridiculous to begin with and even that I didn’t receive.
15 December 2025
Unprompted review
Reply from Lloyds Cardnet
Good Afternoon Pedro Vierira
We’re really sorry to hear about what’s happened and appreciate you taking the time to share your experience. It’s understandably distressing to be the victim of fraud, and we recognise the impact this can have on your business.
Having reviewed your case, we can see that a complaint was previously raised regarding this matter. The £35 payment you mentioned was offered as a gesture of redress linked to a specific element of that complaint, rather than reimbursement for the full transaction amount.
We also want to reassure you that, in line with regulatory requirements, we have provided you with the option to escalate your concerns further if you remain dissatisfied with the outcome.
Unfortunately, payment fraud continues to increase across the UK, placing added pressure on businesses to remain vigilant. We take fraud prevention very seriously and are committed to supporting our merchants with practical guidance. We’ve developed a range of resources, including a guide that highlights key risks across the payment journey and a free checklist to help strengthen day‑to‑day controls and build long-term resilience. https://www.lloydsbank.com/business/resource-centre/insight/payment-fraud-prevention.html
Many Thanks
Sarah Cantrell - Lloyds Bank Cardnet
New Relationship Manager
New Relationship Manager
We have been using Cardnet for a number of years and have just been assigned a new relationship manager -Jamie Padfield. We had our initial meeting this morning and Jamie was very thorough, knowledgeable and helpful whilst he went through what is available to us as a Company and he followed up after the meeting with everything that we had covered. Very impressed.
17 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hi Jane,
Thank you for your review and positive feedback. I will share this with Jamie.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Great help with setting up the system
Great help with setting up the system, so easy to use. Michael knows his stuff and helped when I had an issue.
11 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hi Mandie,
Thank you for your review and positive feedback. I will share this with Michael.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hi Stavros,
Thank you for your review and positive feedback. I will share this with Kieran.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hi,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Concise,Frendly
Very polite and patient.Helpfull with good advice for my needs
15 June 2026
Unprompted review
Reply from Lloyds Cardnet
Hi Tom,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
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