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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and well-made. Many highlight the excellent customer service, describing staff as kind, helpful, and responsive. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and intact. However, some people were dissatisfied with their order experience, citing issues with incorrect shipments or unhelpful customer service when problems arose. A few other people also felt that shipping could be inconsistent, with some deliveries taking longer than expected due to changes in shipping carriers.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of placing orders, quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more

Rated 5 out of 5 stars

My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more

Rated 5 out of 5 stars

Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more

Company replied

Rated 5 out of 5 stars

I have ordered from LLMedico for several yrs. I would highly recommend them. I once thought there was a problem with my order until I realized it had nothing to do with the company. It was my erro... See more


Company details

  1. Medical Supply Store

Written by the company

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service

Large inventory, absolutely excellent service. A long established company that I would highly recommend.

25 August 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you so much for the great review, John! We appreciate your recommendation and are so happy to hear you find that we have many different products to offer! Thank you and have a great day! -Heather Jensen

Rated 2 out of 5 stars

When a site says 1-3 day free shipping…

When a site says 1-3 day free shipping and it takes 8 days I feel like I was lied to what else are they lieing about ??????? Plus they use fedex. Fedex is the worst shipping company they could ues down a extra 50 cents and make sure people get there order when you say .
With that being said the betterdrys are a great overnight product

12 August 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for your feedback. We do state on the site that the BetterDry takes a little longer for shipping due to it only being stocked in our Pennsylvania warehouse. Mostly all other products we can usually get delivered in 1 to 3 business days. We are very sorry you were not satisfied with the shipping and if you do ever order with us again we would be more than happy to hear your opinion on which carrier you would like for us to use. Please give us a call at 855 422 4556 or shoot us an email at sales@llmedico.com with anymore feedback or concerns you may have. Thank you and have a wonderful day! - Heather Jensen

Rated 5 out of 5 stars

I enjoy shopping here

I enjoy shopping here, especially since there is a rewards program in play, that’s a great benefit!

8 August 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Hi Morgan! Thank you so much for the wonderful feedback! We are very happy to hear that our customers enjoy our rewards program! Thank you for shopping with us!
-Heather Jensen

Rated 5 out of 5 stars

GREAT FOR CRUISE

Husband wore it under his swimming trunks to go swimming in the pool and at the beach. It worked great. The only drawback is, it has to air dry.

16 July 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for the great review! We hope that this item helped make your husbands life a little easier and more secure! - Heather Jensen

Rated 5 out of 5 stars

Gary make a good quality product and…

Gary make a good quality product and LLMedico had a good offer and shipped quickly. Unfortunately I have 20% added tax in UK which makes it much more expensive to where it is marginal. But I can’t get the particular product from any UK company.

15 July 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for the wonderful review Stephen! We are very sorry about the added tax we wish we had some control over that! Always reach out to us if you have any questions or concerns about shipping! Thank you and have a wonderful day! - Heather Jensen

Rated 5 out of 5 stars

Wonderful surprise!

The product description was exactly what I received. The product has great fit. Provides great support. Thanhk you.

13 July 2018
Unprompted review
LL Medico logo

Reply from LL Medico

We are so happy you are pleased with your order Gregory! Thank you for the great feedback! - Heather Jensen

Rated 5 out of 5 stars

Excellent customer service with…

Excellent customer service with upgraded shipping option - highly recommend to all!

5 July 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for the wonderful review Felicity! We greatly appreciate your feedback! - Heather Jensen

Rated 5 out of 5 stars

Awesome service

Awesome service and even recommended a better product for our shop in a personal email shortly after order, great service, friendly owner!

4 July 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you so much for the wonderful feedback Derek! We hope the items work out well for your shop and greatly appreciate you shopping with us! -Heather Jensen

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